Mercure Omdömen 

Zimmer abgenutzt teilweise kaputt.
Vorhänge vergilbt, massiv verschmutzt und teilweise abgerissen (Bilder vorhanden)
Teppich stark verschmutzt.
WC Sitz sehr locker eigentlich liegt er nur noch lose auf.
Wände vergilbt.
Bad leichter Schimmel.
Lieferservice um 6:20 Uhr angekommen und macht richtig Lärm, somit zwangsläufig um 6:20 Uhr aufgestanden. Danke!

Bilder von Vorhänge, Teppich und WC Sitz wurden gemacht und können auf Wunsch eingereicht werden.

My wife and stopped at the Exeter Mercure Hotel. The service, particularly from PAGE on the reception desk was simply first class.

Nothing was too much trouble.Page went to great lengths to make our stay most enjoyable.

Breakfast was excellent VALUE was first class.

Très déçu de mon séjour chez mercure hotel
Je m’attendais à un hôtel de qualité mais j’ai découvert une chambre dans un état dégradé avec un manque évident d’entretien et de propreté. Cela ne correspond absolument pas aux standards annoncés par cette enseigne.
Pour le prix payé, c’est vraiment regrettable. Quand on choisit une chaîne reconnue, on espère un minimum de confort, d’hygiène et de sérieux. Malheureusement, mon expérience a été une vraie déception.
J’espère que cet avis permettra une prise de conscience et surtout des améliorations pour les futurs clients.
#Mercure #MercureHotel #HotelMercure #AvisClient #Déception #Hôtel #Voyage #ServiceClient

Anreise & Check-in
Ankunft gegen 12:00 Uhr – Zimmer angeblich noch nicht bereit. Für andere Gäste war ein früher Check-in möglich, allerdings nur als Accor-Mitglied. Obwohl ich Member bin, wurde mir diese Option nicht angeboten.
Nebengebäude – nicht kommuniziert
Das zugewiesene Zimmer befindet sich in einem separaten Nebengebäude, was vorab nirgends ersichtlich war. Frühstück und Self-Service-Bar befinden sich im Hauptgebäude – Gebäudewechsel also mehrmals täglich notwendig.
Defekter Aufzug
Zimmer im 2. Stock, Aufzug während des gesamten Aufenthalts (3 Tage) defekt. Reaktion des Personals: Achselzucken. Keine Reparatur, keine Entschuldigung, keine alternative Lösung.
Zimmer
Auf den ersten Blick okay, bei genauerem Hinsehen mangelhaft. Bettlampen lose und kaum befestigt, eine davon funktionslos. Keine Minibar. Reinigung erfolgt angeblich nur „auf Anfrage" aus Umweltgründen – Bett machen und Toilettenpapier nachfüllen hat mit Umweltschutz allerdings wenig zu tun, dafür umso mehr mit Kostenersparnis.
Preisgestaltung
Der Zimmerpreis war fast doppelt so hoch wie in den Folgewochen – einziger Grund: die zeitgleich stattfindende FIBO-Messe. Für diesen Preis inakzeptables Preis-Leistungs-Verhältnis.
Weitere Mängel

Fitnessraum: ein kleines Hantelset, zwei Cardiogeräte – mehr nicht
Wasserspender vorhanden, Flaschen jedoch regelmäßig leer
Self-Service-Bar im Hauptgebäude – für Nebengebäude-Gäste unpraktisch

Accor-Vergleich
Was mich besonders enttäuscht: Ich bin seit Jahren Accor-Mitglied und in der Regel absolut zufrieden mit den Hotels der Gruppe – das gilt selbst für ibis budget-Häuser, die bei deutlich niedrigerem Preispunkt in puncto Service und Sauberkeit zuverlässig liefern. Das Mercure Köln Belfortstraße fällt da vollkommen aus dem Rahmen und wird dem Namen der Gruppe nicht gerecht.
Fazit
Einziger Pluspunkt: kostenloses Parken. Ansonsten auf diesem Niveau und zu diesem Preis absolut nicht empfehlenswert. Kein weiterer Besuch.

Mercure Swansea is a true delight the beds are comfy and staff are amazing wioletta did amazing job of cleaning my room big shout out 🙂

Hôtel Mercure Paris CDG Airport & Convention – A very disappointing experience far below 4-star standards

Honestly, I do not recommend this hotel at all. My stay was extremely disappointing and far below what you would expect from a 4-star establishment.

While the cleanliness was acceptable, everything else was a letdown. The hotel is clearly very old, and the furniture is worn out and outdated. The room does not reflect a 4-star standard in any way — it barely meets the level of a 3-star hotel.

The bed was made of metal and extremely noisy. Every small movement caused an annoying sound, making it very uncomfortable to sleep and even disturbing others. This alone made the stay frustrating.

The service was even worse. I asked for slippers, which is a basic amenity in most 4-star hotels, but my request was refused simply because my room “did not include this service.” This is unacceptable and shows a clear lack of concern for guest comfort.

In my opinion, this hotel does not deserve its current rating and should be downgraded to 3 stars — and even that would be generous.

There are many better, more modern hotels nearby offering much better service for the same price. I strongly advise others to avoid this place.

Merci à toute l’équipe de la restauration et du service commercial de l’hôtel Mercure Ain Benian Alger, pour leur accueil chaleureux et leur professionnalisme.

Sollicitant leur service pour un dîner pour une quarantaine de convives, je dois avouer que cela a dépassé mes attentes.

Un buffet très varié.

Quantité, qualité, fraîcheur.

Tout y était.

Je recommande vivement.

Sarah was the lovely reception lady who greeted us from the moment we walked in to the hotel to every time we walked past and couldn’t do enough for us. She was so welcoming and so lovely and polite , there was a small incident during our stay which was no fault of the staff however Sarah insisted on apologising numerous of times as well as offering complimentary drinks and snacks to offer her apologies. As a regular returning couple we hope to be greeted by Sarah again as she has made our stay!

Sarah from mercure haydock , deserves a pay rise!! Lovely woman inside and out , her employer is SO lucky to have her as part of the staff and I wish Sarah all the best xx

Sarah did nothing but go above and beyond for us been staying here for a while now always asks if everything is ok with our stay and goes the extra mile to make our stay that much better this woman deserves a raise can’t fault this woman atall 5 stars from me

As im raising this matter as a i was exptecting a great service. Yet i have met with dissapointment i have been refused to move my date of resarvation by changing it on the app and also by calling the hotel to ask for updates regading my stay. But no clear answer were given so i have arrived the 2nd day of my booking and i was refused entry to the hotel due to a new law that i wasnt informed with and i showed my initial tasrih visa persmission to stay in makkah till the 18th of april.
The person on the reception refused to let me speak to a manager and to leave a note that i have passed by.
This have put me in a bad spot to find another expensive last minute hotel wich i demand to be part of my refund as well the taxi from the hotel that day i also demand an explanation of why did i not recieve any calls or email regarding my situation

PREISAUSKUNFT Mangelhaft Ausflüchte auf Anfragen
9.4.2026

Mercure Glasgow City Hotel
26/03/26 - 30/03/26

Group booking made for an annual reunion for our Medical Unit. Firstly I would like to thank Val & Kirsty in Events for the easy and professional way they advised and handled all aspects of the booking.
On check-in, we had Matthew & Joy, who were friendly, helpful and professional, nothing was too much trouble for them, and everything went smoothly for all attendees. On my first morning, the lovely Anna assisted me with breakfast, again, nothing was too much trouble, and she was polite, friendly and professional. As I was staying for 4 nights, I put the sign on the door to say that no cleaning was required during my stay, however, the lovely Vansh from housekeeping, greeted me each morning, and asked if I needed anything, tea, coffee, milk, towels etc. She was also polite, friendly and professional. On the Friday and Saturday evenings we had a group, 3 course meal booked and looking after our every need was the lovely Rohim, Gabriel and Brandon, again, super friendly, polite and professional, making our event go very smoothly and a huge thanks to our chef for both evenings (sorry I didn't get your name) the food was beautifully prepared, cooked and presented. The groups final morning also went smoothly with the lovely Angela in charge, and with Lacey, Millie and Taleivi looking after us all.
We have stayed at a Mercure Hotel most years for our reunion, and to be honest, the Mercure Glasgow City Hotel has been the best Mercure we have had the pleasure to stay at. The whole team of staff were second to none, far surpassing any other Hotel stay we've encountered. Thank you all for making our reunion event a memorable one. Diolch.

** This hotel is due to be renovated over the next few months, rooms are a little dated, but they were exceptionally clean. One point from my stay in the only accessible room, there needs to be a plug socket on either side of the bed for any medical devices, e.g. CPAP device etc, however, during my stay, an extension cable was supplied, so no complaints there.

I travel a lot for business and this simply has to be the worst hotel I have ever stayed in.
The carpets were soiled beyond belief there was mould around the bathroom sink the shower was dirty .
The bed was uncomfortable and I was rolling into the center I decided to pull back the sheets to try and sort it out. The stained mattress was disgusting.
The fridge in the room was also unfit for use.
I complained to two members of staff who were not interested I even complained to the manager and still nothing .
This hotel is disgusting.

We visited the Blackburn Mercure Hotel last week. The staff were very pleasant. However, we were given a courtyard room. They seem to have a problem with drain flies (probably as a result of standing water). I suspect that this must affect all of the courtyard rooms. The room was also extremely hot and there was no way of turning the heat down in the room. Disappointing. We did tell the receptionist on check-out.

A shocking experience with Mercure Sheffield. A close relative passed away which meant I had to cancel my reservation in order to attend the funeral. Yes, the reservation was non-refundable but with over a weeks notice given to to be able re-sell the room, the hotel response that the reservation would not be refunded due to “policy” has left me stunned. Zero customer focus and I’m left wondering where else they are cutting corners to make a buck. Beware if you book with this company. Profit is everything with them….

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Self Check in

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Yet another organisation that cannot be bothered to reply to e-mails.
Message sent 7 Feb to a specific Mercure Hotel.
NO response
Guess I won't be staying there....

Hotel mercure eschborn süd. Super lage. Super mitarbeiter. Sauber. Frhstück sehr gut
Sehr zu empfehlen

Stayed at the Sherwood Nottingham Mercure Hotel recently and was thoroughly disappointed! The room was cold and heating wasn’t working, we were given a plug in heater and there was no hot water at all! Despite raising it with maintenance the room and water remained stone cold for the duration of our stay, the staff simply didn’t care, very disappointing!

Hôtel Mercure Paris Alésia
185 Boulevard Brune
75014 Paris , Avis suite à un incident au bar – 22 janvier en soirée.

Je fréquente régulièrement le bar situé au rez-de-chaussée de l’établissement, présenté comme ouvert au public externe.

Lors de ma dernière visite (22 janvier 2026 en soirée), j’ai été confronté à un comportement inapproprié de la part d’un employé : ton agressif, haussement de voix, attitude intimidante et propos déplacés, devant d’autres clients présents.

Au lieu d’expliquer calmement la situation ou de préciser les règles à l’avance, cet employé s’est présenté comme “le patron”, a refusé tout échange constructif et a privilégié la confrontation plutôt que le dialogue.

Je comprends parfaitement qu’un établissement ait des règles, mais le respect et la qualité de la communication restent essentiels, surtout dans un hôtel.

Par ailleurs, le fonctionnement entre l’espace bar et le coworking manque de clarté, notamment en matière de signalétique visible. Une explication plus claire en amont permettrait d’éviter toute confusion.

Cette expérience a été décevante et ne correspond pas au niveau de service que l’on peut légitimement attendre dans un établissement de cette catégorie.

Je laisse cet avis dans une démarche constructive et reste ouvert à un échange si la direction le souhaite.