MerchNow Omdömen 

My item was sent to the wrong address and Brooklyn was extremely helpful in getting a replacement sent out and delivered to the correct address. Great customer service!

Brooklyn is the kindest person in a customer service ever! They took their time and helped me solve a problem with shipping costs and I can't express how happy I am with their service - thank you very much again, it's an amazing feeling to have someone help you in a such kind way! <3 They reached out to me and solved the problem very fast too! Wishing you the best, Brooklyn!

Fast shipping, excellent response time too. My daughter will be excited to receive her new spiritbox merch for Christmas.

Blessed with my new order. I ordered some new merchandise from miss Tabitha’s shop and am so happy with it. Merchnow shipped quickly and it is good quality. Thank you will be ordering again

I ordered a vinyl record and had a mistake in my shipping address. Brooklyn essentially said too bad and was condescending and refused to help rectify the issue. She could have helped but refused to, waited for the package to be picked up and told me to "refuse" the package when it gets to me. Problem is it isn't going to get to me due to a typo in the address. So if you do have any issues with your order, do not expect any Customer Service. Not a pleasant person to deal with.

Brooklyn at MerchNow truly cares.
Shouts to people who are good at their jobs!

Brooklyn helped me to order an out of stock bag by keeping great communication with me and letting me know that they had a cancelled order with that bag the day after I inquired about the item. Their compassion and willingness to tell me that they had one the next day shows how much Brooklyn understands and cares about the fans. Thank you so much!

I found myself very confused and frustrated with my order. I had not received any emails regarding my purchase of Real Friend's new album "Torn In Two". Brooklyn responded very quickly to my email. She gave me all the information I was looking for and explained to me what had happened clearly and respectfully. Looking forward to that package in the mail soon. Brooklyn saved the day.

The most important thing first: huge thank you to Brooklyn from the customer service! I had an issue with a parcel and she provided absolutely awesome support. Answers to e-mails came in basically directly after sending them off and she was very dedicated to helping me out - and she did! MerchNow is great, really. And Brooklyn, if you're reading this, you rock! And if somebody else is checking this site, better let her know!

Had a question about Eidola pressings and was lucky enough to reach Brooklyn at your customer service center. Great experience. They were trully helpful! Deserve a raise!

I was nervous about ordering somewhat pricey vinyl records through MerchNow after reading negative reviews. I have now ordered twice with no problems at all. The last order was shipped in less that 24 hours and I received it 3 days after I ordered. Both orders arrived in perfect condition. I would definitely not hesitate to order again!

Firstly, I am going to start this off with a big thank you again to Brooklyn. The service and kindness I got from her regarding my FATA album that was damaged during the shipping process was 10/10, 5 stars, just absolutely fantastic. She had instant responses to my email(s) and held a great conversation with regarding the issue at hand and then some. I am very thankful she was able to help me out and take care of my needs with this.

Secondly, just want to say the shipping turn around time MerchNow has is fantastic. I got my preordered record within the week and beyond it having some damage from the postal service, I am blown away by the great work ethic and service they have provided.

Pre-ordered a new album from them, the album was delayed by the vinyl manufacturer and although I’m sad I won’t receive it on release day, MerchNow kept me updated on what was going on. Thank you for being so helpful!

I had to cancel a few orders due to unforeseen reasons and the customer service went above and beyond to fill my needs. Everything went smoothly! Brooklyn was a pleasure to work with!

Communication was on point! I had trouble getting a package recently (due to me putting the wrong apt number) and I wanted to shout out Brooklyn from merchnow for helping me out. She was so patient with me throughout the whole process, communication was fast and helpful, and I cannot thank her enough for all the help.

An amazing first experience, glad I can get the majority of my favorite bands merchandise on one website. Thanks team!

they offer good stuff and ship quickly. I love them!! thank you so muchhh

Efficient and professional service. Will be doing business again

I’ve seen a lot of bad reviews about Merchnow and I was a little worried ordering from there but I decide to order a long sleeve shirt on May 10th 2021 and it has been delivered to me today. It took 5 days to get from America to Wales which is impressive. I had no problems with Merchnow and the long sleeve was in great quality and the right size. I would order from here again.