MerchNow Omdömen 

I placed an order for the Juturna vinyl and accidentally had it shipped to my old address. I emailed to have the shipping address changed and Marney with customer service responded almost immediately and let me know the change was made and I was good to go! This was spot on service and a huge relief. After reading the FAQs about this type of problem, it was about to be a huge headache if I wasn’t able to have it changed before it shipped. Thanks again, Marney!

I ordered a poster online from them for my 12 year old daughter and apparently didn't buy the extra insurance. The poster was shipped over a week ago with no tracking updates in 6 days so I contacted the company and was told by Sarah that they can't offer me a refund or replacement as I didn't get the insurance! Umm, according to the FTC, it is their responsibility to ensure I get my items or a refund, regardless if I bought the insurance! AVOID THEM AT ALL COSTS!!!

I ordered a vinyl record that arrived in a torn, bent shipping box, and the record itself was warped and completely unplayable. Vinyl is a fragile product, yet it was shipped in inadequate packaging instead of a proper protective mailer.

What made the experience even worse was customer service. Rather than standing behind the product they sold, they refused to replace or refund the damaged record because I didn’t purchase their optional “Shipaid Delivery Guarantee.” Instead, they told me to file a claim with the shipping carrier.

Customers shouldn’t have to pay extra just to receive an item in usable condition. Proper packaging and taking responsibility for damaged merchandise should be standard. Based on this experience, I won’t be ordering from this company again.

So I ordered two records. Both of which were damaged in shipping by UPS.
With a couple emails, my problem was resolved. Just waiting for the new shipment.
It was WELL WORTH the extra couple bucks for shipping protection!!!!!

I made one purchase to my friend’s address
He never received it , I checked multiple times
No picture of delivery, nothing
They didn’t help me and I never received a refund

ordered a Mella CD from Equal Vision Records last week and was thoroughly impressed :) shipping speed was great (ordered 4/21, shipped 4/22, received 4/27), customer service is communicative and friendly, and the cd quality is fantastic! the charity donation after your purchase is sweet too. genuinely couldn't say a bad thing about the whole experience, and I'll be buying more in the future. (:

i ordered a shirt was supposed to get it the 15 of marsh. one excuse after another. never arrived then sent me an e-mail saying order was cancelled and they will not issue a refund. so i called my charge company and got it resolved. it seems they post their own reviews to make it seem they are ok . i would not order any thing from this outfit.

Marny hooked it up on an address change on a pre order for me. Quick, polite and got it done asap. Great customer service.

A book I ordered from MerchNow arrived quickly, but there was a serious problem with the printing -- it was missing many pages and the cover was on backwards! I emailed them on Sunday, heard back on Monday, and a new copy was shipped on Tuesday. You can't beat that kind of customer service. And the emails, sent by Marney, were friendly and suitably apologetic. A great experience all around!

This was my first time ordering and what a great experience, quick shipping, great updates and quick delivery... I will definitely order again from the merchant, wonderful experience

Nothing special about the customer service which was very polite, but I have spent probably more than 1000$ on records/merch with MerchNow via me and my wife

This is the 1st time leaving a negative review for them, I placed an order on Saturday or Sunday, reached out via email on monday to see if I can add more records to my order and get the black friday sale that I missed out on by 1 day and was told it already shipped on Tuesday, the order got fulfilled 3 hours before my email got handled. It's just disappointing to not get anything after missing a sale by hours, and then get no support after that and just a sorry. I run a company in Arizona and couldn't imagine having someone order and miss a sale by 1 non working day and not remediate it with a future discount code or just go grab the order and re-fulfill it.

Ofcourse all companies work differently but I wish something would have happened instead of "sorry".

Still going to order through them since its a one time thing, just sucks to feel screwed out of a cyber week sale.

Changing to 1 Star 12/2/25

The order was shipped and delivered with perfect timing! Great quality product. Just as advertised! Made my Son so happy on his birthday!! Thank you for great product and service! I would order again and again from Merchnow!!

I sent them an email asking if they could speed up the delivery process before I left the city, they answered right away, sending my package the day after. I received it in 5 days, amazing!

I had an issue with an LP getting lost by USPS. Marney helped me get everything figured out. Even though I didn’t get my limited edition LP, I was pointed in all the right directions to get a full refund.

Great customer service from Marney!!

Wonderful, fast customer service.

I realized I made a mistake on my address and thankfully Brooklyn was very helpful.

MerchNow has always been great but this time in particular they went above and beyond. I made a mistake on my order and Brooklyn was able to fix it immediately and communicated everything to me. Really appreciate it!

I've purchase a few Taylor Acorn shirts on multiple occasions. I'm all the way in Australia and I've been blow away every time at just how quickly my items are delivered. We're talking a week tops. I've order things IN Australia that have taken longer. Quality products with quality service.

MARNEY was a beast a getting my order corrected right away! Grade A customer service! This is what customers want!!!

I love this company, they design the shirts well and always ship and deliver it to my house within the first week of me being ordering. Their support service is really quick and helpful, they always are willing to assist you in anyway. I’ve had a problem with my merch because I put in the wrong address and I emailed them and they fixed within 5 minutes, they are amazing.