We had great customer service trying to finish our book. We got several extensions to edit stories and put in our pictures. Quick email responses helped us continue the process when we had some edi... Se mer
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I had some trouble initially trying to sign into my Memory Book. This was due to my total user error and it had nothing to do with the application. I reached out to Customer Service via a phone call a... Se mer
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This company is has amazing customer service! I had many questions, and they were quick to respond and so helpful. I cant wait to finish the book, as I know it will be a beautiful legacy for our fam... Se mer
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I was so excited to get the opportunity to create my very own book filled with my favorite memories. I received this gift from our daughters. I honored my husband, daughters, grandchildren, parents, s... Se mer
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Företagsinformation
Skrivet av företaget
Preserving family stories through keepsake books, QR Medallions, and professional biography services ❤️ BBB Accredited & Backed by Howie Mandel 🇺🇸 Based in Austin, TX
Kontaktuppgifter
4,3
Utmärkt
111 omdömen
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding Customer Support
I had some trouble initially trying to sign into my Memory Book. This was due to my total user error and it had nothing to do with the application. I reached out to Customer Service via a phone call and also via email. I was absolutely delighted at how prompt they were in responding and rectifying my issues and they helped me walk through the process step-by-step. I wish all customer service locations were as responsive, professional and diligent as this one was. They were absolutely stellar!
24 april 2026
Omdöme utan inbjudan
Svar från memorygram.com
Sandi, this truly made our day! We love that you gave yourself grace about the login trouble, because honestly, it happens to the best of us. What matters is that our team could get you up and running quickly and that the experience felt supportive every step of the way. We will pass your kind words along to the team; they will be so touched. Thank you so much!
With Gratitude, The Memorygram Team
Amazing Customer Service!
This company is has amazing customer service! I had many questions, and they were quick to respond and so helpful. I cant wait to finish the book, as I know it will be a beautiful legacy for our family! I 100% recommend this comany over all the others based on what I have experienced!
19 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Thank you so much for this! We love your enthusiasm, and we cannot wait for you to see that finished book in your hands. Knowing it will be a beautiful legacy for your family is exactly why we do what we do. Thank you for the recommendation, and we are here every step of the way!
With Gratitude, The Memorygram Team
The quality of the finished book is…
The quality of the finished book is nice. The freedom to choose text and cover colors is a good option.
11 maj 2026
Svar från memorygram.com
Thank you, Gary! We are so glad the finished book met your expectations and that the customization options worked well for you. Enjoy it!
With Gratitude, The Memorygram Team
Top notch customer service
Top notch customer service. A family member has AD and forgot she has a subscription. The company helped us work it out. Super responsive and very impressed with the ease of the experience!
19 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Thank you so much for sharing this. Navigating a situation like that with a family member takes so much love and patience, and we are so glad our team could make it a little easier. We hope the experience brings your family something truly meaningful and lasting. Thank you for trusting us!
With Gratitude, The Memorygram Team
Great customer service
We had great customer service trying to finish our book. We got several extensions to edit stories and put in our pictures. Quick email responses helped us continue the process when we had some editing problems. We had to keep shifting from the edit mode to the printed page mode and that seemed time consuming. We absolutely loved the book and appreciate the help when needed. Thank you.
12 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Joann, thank you so much for the kind words and for your patience throughout the process! We are so glad our team could be there with quick responses whenever you needed help, and that extensions gave you the time to get everything just right. We also appreciate the feedback about switching between edit and preview modes; that is exactly the kind of thing that helps us keep improving the experience. We are so happy you loved the finished book and hope your family treasures it for years to come!
With Gratitude, The Memorygram Team
It’s a keepsake I will treasure forever!
I was so excited to get the opportunity to create my very own book filled with my favorite memories. I received this gift from our daughters. I honored my husband, daughters, grandchildren, parents, siblings and friends with stories and pictures of my life’s memories. I absolutely love how it turned out! The hard-copy book is professionally assembled with clear pictures that I chose. The pages are a wonderful grade that won’t tear easily. I cannot put into words the joy this has given me. It’s a keepsake that I will treasure forever. ❤️
10 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Shari, this is absolutely beautiful. Honoring your husband, your daughters, your grandchildren, your parents, your siblings, and your friends all within the pages of one book is such a profound and loving gift to yourself and to all of them. We are so glad the finished product brought you that kind of joy and that you will treasure it forever. Thank you so much for sharing this with us!
With Gratitude, The Memorygram Team
Mi Vida and sharing your life experiences. Our ancestors and upbringing.
In the beginning since I am not too keen on technolog but it became easier as I continue on. The spell check help.
Photos I struggle but my husband assisted me.
The end result was great, and my children and grandchildren have a much better understanding of my life. They all are reading and enjoying the stories and pics.
31 december 2025
Omdöme utan inbjudan
Svar från memorygram.com
Diane, this is so wonderful to hear! Pushing through the learning curve and ending up with something your children and grandchildren are already reading and enjoying together is the most beautiful outcome we could hope for. And how sweet that your husband was right there helping along the way. Thank you so much for trusting Memorygram with your life story!
With Gratitude, The Memorygram Team
I'm almost halfway through the year…
I'm almost halfway through the year managing a shared MemoryGram book for my parents. I paid to have two storytellers and the questions have been getting delivered inconsistently at best. One week my Mom will receive a question and respond, the next my Dad. Sometimes they will have to share a response as only one will get the question, other times neither of them get the question. Their settings are set up correctly - confirmed by customer service, also awful - but the platform does not work. Customer Service is impossible to get ahold of and unhelpful when you do. Would not recommend in the slightest and will not use again. Actively seeking a refund.
13 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
We are truly sorry to hear your experience has been this frustrating, especially when this was meant to be such a meaningful project for your parents. We understand how important it is that everything works exactly as it should, and we take your concerns seriously. We can see that a member of our team has been actively reaching out to connect with you, and we genuinely want to make this right. Please respond to that outreach or reach out to us directly at hello@memorygram.com so we can resolve this for you as quickly as possible.
With Gratitude, The Memorygram Team
Svar från memorygram.com
Maria, we are sorry to hear you had concerns about your Medallion delivery. Our records show that your order was placed and shipped within 2 business days and has since been marked as delivered. We have made multiple attempts to reach out to you directly and would love to confirm that everything arrived safely. Please do not hesitate to contact us at hello@memorygram.com, and we would be happy to help with any questions about your Medallion or with setting up your Medallion profile!
With Gratitude, The Memorygram Team
The captions for the photos should…
The captions for the photos should always be on the same page. I have many that the photo is on one page and the caption is on the following page.
Also your update was a difficult transition.
12 maj 2026
Svar från memorygram.com
Thank you for taking the time to share this feedback, and we are truly sorry for the frustration, especially during the platform transition. We want you to know that the photo caption issue has since been resolved, and we have also reached out to you directly to help make sure everything looks just right in your book. Please do not hesitate to respond to that outreach or contact us at hello@memorygram.com, and we will be happy to get everything sorted out for you!
With Gratitude, The Memorygram Team
Helpful Email Communication
They have been very responsive with email communication and helped answer all my questions. My parents have really enjoyed writing their stories and we can't wait to see the books!
10 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Jenn, we love hearing that your parents are enjoying writing their stories! The anticipation of seeing the finished books is such a special feeling, and we cannot wait for your whole family to hold them. Thank you for the kind words!
With Gratitude, The Memorygram Team
Excellent service and product !
I had plenty of help offered to me whilst I created my book. There was always someone on the other side who was available and answered promptly. They were able to offer advice to fix some of the problems that I had and allowed me extra time to complete my story. Thank you !
6 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Marese, thank you so much for this! Having someone there every step of the way to help work through any bumps in the road is exactly the experience we want every customer to have. We are so glad we could give you the time and support you needed to finish your story. Enjoy your book!
With Gratitude, The Memorygram Team
This was the best experience ever
This was the best experience ever. The editor was very easy to use for my mom and also it allowed us to add a bunch of other people to contribute to the story turning it into a family project. Everyone could add voice recordings which are accessible from the book. We had some issues with longer recordings but we were able to add multiple recordings to the same chapter.
5 maj 2026
Svar från memorygram.com
Alyssa, this is so wonderful to hear! Turning a memoir into a whole-family project, with everyone contributing their own voices and memories, is such a special thing, and we love that it came together that way for your mom. Thank you so much for sharing this and for bringing the whole family along for the journey!
With Gratitude, The Memorygram Team
Great way to save memories
Very easy to navigate system, and the questions are excellent! Customer service is responsive and helpful as well.
5 maj 2026
Omdöme utan inbjudan
Svar från memorygram.com
Thank you Diane! We are so glad the experience felt easy and that our team was there when you needed them. Enjoy your book and the memories inside it!
With Gratitude, The Memorygram Team
Svar från memorygram.com
Thank you, Romeo, that means so much to us! We are so glad you had a great experience, and we truly appreciate the recommendation!
With Gratitude, The Memorygram Team
Svar från memorygram.com
Thank you so much, this means a lot to our team! We are always here when you need us.
With Gratitude, The Memorygram Team
The whole experience was seamless
The whole experience was seamless. From writing the book, importing pictures and ordering it!! The quality of the paper they use is terrific and all of my pictures look identical to what I was viewing on my computer. Also, from ordering to receiving my books only took 5 days. My delivery actually came early ( not like Amazon)!!!
2 maj 2026
Svar från memorygram.com
Michael, this is so great to hear! Five days from order to delivery, and photos that look exactly as expected, is exactly the experience we work hard to deliver every time. We are so glad the whole process felt seamless from start to finish and that you are happy with the quality. Enjoy your book!
With Gratitude, The Memorygram Team
When my father died
When my father died, there was a lot of things that I wish I had said to him and a lot of questions. I'd wished I'd ask him and so I thought we wouldn't make the same mistake with my mother so we got her Memorygram to tell her story and it turned out better than we could possibly imagine.
1 maj 2026
Svar från memorygram.com
We are so sorry for the loss of your father. What a beautiful and loving thing you did for your mother and your whole family by making sure her stories would be captured and cherished. Those words, those memories, those answers to questions you never got to ask, they will now live on forever. Thank you so much for trusting Memorygram with something this precious.
With Gratitude, The Memorygram Team
Siempre quisimos crear unas memorias…
Siempre quisimos crear unas memorias para nuestra madre, pero la mayoría de estos servicios no ofrecen soporte para el idioma español. Memorygram debe contar con un traductor en su equipo, ya que a pesar de ser una empresa estadounidense, realmente han logrado configurar su sistema de tal manera que el español resulta sumamente preciso en el producto final. Recomendaría este servicio a cualquiera que busque una opción en español para narrar historias de vida.
1 maj 2026
Svar från memorygram.com
Jorge, muchas gracias por compartir esto con nosotros. Nos alegra muchísimo saber que el español funcionó tan bien en el producto final y que pudimos ayudar a preservar las historias de su madre en su idioma. Eso significa todo para nosotros.
Thank you so much, Jorge! Being able to serve Spanish-speaking families and help preserve their stories in their own language is something we are truly proud of. We hope your mother's book is treasured for generations to come.
With Gratitude, The Memorygram Team
Memorygram is Great!!
Memorygram has set up a wonderful way to get your personal or family history written. They provide scores of thought-provoking questions to prime the pump. But we also made up our own questions and titles of chapters, so we could personalize it any way we wanted to. You can also include pictures and even recorded statements. Then they go all out to deliver a professional, polished finished copy. We have wanted to write our history for years, but when our kids gave us this as a present for Mother’s Day and Father’s Day, it really helped us have some structure to get started! We worked on it the rest of 2025 and into 2026. Thank you Memorygram!! Highly recommended! They are really good to work with.
30 april 2026
Omdöme utan inbjudan
Svar från memorygram.com
Ray, what a wonderful Mother's Day and Father's Day gift from your kids, and what a beautiful project to work on together through the rest of 2025 and into 2026! We love hearing that the structure helped you finally get started after wanting to do this for years. Your family history is now captured exactly the way you wanted it told, and that is something truly priceless. Thank you so much for the kind words and the recommendation!
With Gratitude, The Memorygram Team
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