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I am so pleased with the service and set up from Medialarm, they have been a god send. After finding my mother recently after a fall which resulted in a fractured NOF, I can’t tell you how much better I feel to have the reassurance that help is available at the press of a button.

From the very first phone call, the team were incredibly kind, patient and informative. They explained everything clearly and made what felt like a stressful situation so much easier to manage. The installation and set up was straightforward, and they took the time to ensure we fully understood how it works before leaving.

The equipment itself is brilliant. It is simple, clear and easy for my mum to use, which was my biggest concern. After losing a lot of her independence, my mother now feels more confident being at home alone and I feel reassured knowing that if anything happens again, she can get immediate support without having to reach a phone.

The response team are amazing too and very professional and reassuring.

I honestly wish we had arranged this sooner! Medialarm have made such a difference to our family and I wouldn’t hesitate to recommend them to anyone with an elderly parent or vulnerable relative. Worth every penny for the peace of mind alone.

Just spoken to James about my Mums alarm . My mum lives 100 miles away and is currently in hospital.James was able to answer all my worries in a professional capable and very friendly .Feeling very glad we this service . Thanks for what you do .

I recently spoke to Caitlin and Kevin, both of whom were professional, patient and genuinely helpful. This was because I had received a scam call for someone saying they were MediAlarm247. The number called from was not recognized so clearly a scam.

I was concerned to read some of the negative reviews here, as several appear to relate not to this company, but to individuals falsely using its name — something that sadly seems to be happening more frequently, particularly to vulnerable people.

Some reviews describe relatives being persuaded to hand over bank details to people they later could not trace. That is frightening, but it’s important to recognise that these experiences do not appear to involve this company directly.

My own contact with the company was reassuring, and both Caitlin and Kevin took the time to explain the situation clearly. I would encourage anyone reading the reviews to bear in mind that criminal activity carried out by unauthorised third parties can unfairly distort public feedback, and criticism should be directed accordingly rather than at a legitimate business.

While the welcome documents listed a return mechanism, I was later told items could not be returned. My son returned the item, and the return was accepted. I did not feel it was value for money, but as I did not use the device, do not necessarily judge them by this post.

This company caused untold distress to my elderly step father who lives alone.
They pressured him into giving bank details and key safe code (which he knew he shouldn’t do, but couldn’t get them off the phone).
It took a lengthy phone call with the bank to assure him that all was well and they hadn’t emptied his bank account.
Then a month later he received a letter stating that a yearly direct debit had been set up! This was without his consent and caused more distress.
Fortunately we were quick enough to cancel this with his bank and no money was lost.
What a despicable way to treat elderly vulnerable people. I would never recommend them based on the bullying tactics used to gain clients.

This company cold called by elderly Aunt and kept her on the phone for over an hour. Pressured her into giving them her bank details and set up a service that she does not need. She already has a telecare service from her local council. I e-mailed Medialarm247 after their paperwork arrived, but they failed to respond to our request that they cancel the service. This morning (05/01/26) I find that they have set up a direct debit on her bank account. We have cancelled this and reported the matter to the bank.
This is disgraceful behaviour from a company that purports to help to elderly and vulnerable people.

EDIT IN RESPONSE TO REPLY FROM MEDIALARM -

I'M AFRAID I DON'T BUY YOUR STOCK INSENCERE RESPONSE. YOU HAVE "APOLOGISED" TO EVERYONE WHO HAS COMPLAINED ABOUT YOUR SALES TECHNIQUES, BUT HAVE DONE NOTHING TO CHANGE THESE. YOU ARE CONTINUING TO COLD CALL ELDERLY PEOPLE AND PRESSURING THEM INTO BUYING YOUR SERVICE. I HAVE ALREADY E MAILED YOU TWICE (22/12/25 & 05/01/26), QUOTING THE PLAN NUMBER, AND YOU HAVE FAILED TO RESPOND. IF YOU WOULD BOTHER TO SEARCH YOUR INBOX WITH MY NAME (SEE ABOVE) YOU WILL FIND MY E MAILS AND YOU CAN RESPOND TO ME.

Further Update - So I e mailed this company again (3rd time) as they requested timed at 14:02 on 06/01/26. Guess what? Yup no response. Hopefully they will respond to Trading Standards!

I recently had a stumble at home and used the pendant. The connection was instant and the operator kept me calm while arranging help. I've never felt safer living on my own.

Spoke with James today regarding my MIL's device and account. Brilliant service. James was able to explain the service, make changes to emergency contact details and offer advice to make things work even better.

No landline or WiFi needed. Very simple to set up and when testing the sos button was connected to the emergency response team in seconds.

Purchased this for my grandad as he lives on his own and wanted a little more peace of mind when waking to the shops. Great service friendly and polite.

The pendant arrived quickly and was very easy to install. Have recommended this service to many of my neighbours due to peace of mind it provides.

We bought the medical pendant for my mother, she lives alone. We are quite close by. The setup was simple, they explained everything clearly and talked us through the simple steps. It’s a huge relief knowing she can get help at the touch of a button. Excellent service.

Have had an alarm with Medi alarm 247 for the last few years. Haven’t used it very much but when I have it’s been quick and efficient. Would recommend

Have an alarm for my Nan. she doesn’t go out much but makes her feel safe when she does and when she’s at home on her own! Very friendly staff always on hand to help when needed

Scam company preying on the old and vulnerable, contacted my mother who is registered with TPS and it would be clear to them that she is old and has dementia and the conversation should not have continued. Sold a policy which was not required and totally unfit for purpose, worryingly they already had my mother’s bank details, reported to Trading Standards.

I can’t stress strongly enough how shocking this company’s sales tactics are. Like many of the other reviews they cold-called my 85 year mother and pressurized her into given them not only her bank details but also her key-safe number that her carers use to let themselves in. They caused huge upset, stress and distress to a vulnerable elderly person. Have reported them to the police and trading standards.

Extremely heavy sales to old & vulnerable people. Today is the 3rd time my mother has phoned me in tears having had more than 3 phone calls from Medi Alarm pushing her to buy their product. Even after saying she wanted to talk through with me and compare other products, they insisted on rearranging a follow call. There were various sales people phoning her home. Even after phoning then on 12/9/25 to say she did not want an alarm from them she received a letter today 23/9/25 saying thank you for choosing MediAlarm 247 and direct debit details needed. What they have put my mother through is disgusting and should not be allowed, they are frightening old people living alone. They were bullish and demanding and pressuring my mother to buy by giving her frightening consequences. Where did they get her number from in the first place - she is Xdirectory and they knew which bank she had. Not an acceptable way to do business. Interesting that they do not have a complaints procedure either. Although my mother and I agree with the product itself to help older people living alone, I most certainly would not recommend this company.

Medi Alarm 247 has been a true game-changer for our family. With our father living independently and us being miles away, we were constantly worried about his safety and well-being. Since setting him up with Medi Alarm 247, we've felt so much more at ease knowing he’s protected and that help is just a button away.
The technology is impressive—easy to use, reliable, and offers great peace of mind. One of the features we appreciate most is being able to monitor alerts and check in on his status remotely. It truly bridges the distance between us and helps us feel connected and reassured that he’s safe.
Their customer service has also been excellent. From setup to ongoing support, the team has been responsive, kind, and genuinely invested in making sure our father is well cared for.
This is more than just a product—it’s a service that provides security, independence, and comfort for our loved ones, and peace of mind for families like ours. We highly recommend Medi Alarm 247 to anyone looking for a reliable personal emergency response system.

We’ve been using Medi Alarm 247 for a while now to help support our mother, and I can honestly say it’s been a game-changer. The product itself is excellent—easy to set up, reliable, and gives us peace of mind knowing that help is just a click away.
The app system is fantastic. It’s user-friendly and allows us to monitor everything remotely, which is a huge relief. We can check in on her, get real-time updates, and feel confident that if anything goes wrong, she’s got the support she needs instantly.
But what really sets Medi Alarm 247 apart is the customer service. They've been incredibly responsive, answering any questions we had quickly and with care. It's clear they genuinely care about their customers and want to make sure we're getting the most out of their service.
If you're looking for a trustworthy and easy-to-use monitoring system for your loved ones, I highly recommend Medi Alarm 247. It’s been an invaluable resource for us and has made a big difference in ensuring our mother’s safety and well-being.

Cold called my wife's mother and pressured her into giving them her bank details after some time on call. She will cancel it via her bank but this is no way to run a reputable business. Not to be trusted.