Medialarm247 Omdömen 

great when they wanted my buisness signed up unit came no charger lead phoned was told will put in post arrived today 1wk later last thur tried unit didnt work monitoring called and said unit was faulty as they were unable to talk through it told me to retry and same happened phoned medialarm goes to message system was called back they confirmed software problem promised to call back later that afternoon or ist thing fri now 10pm monday and still waiting tried unit again today still faulty have send 3 e mails and phoned 3 times not 1 reply even e mailed sales person no reply how can u trust these people with ur welfare when they treat u like this

After calling up for some help and speaking to Conor, I was passed onto Sophie who helped me with exactly what I needed. She went through step by step and made everything so simple. She’s a credit to this company and I hope they realise this.
Thank you again!

I purchased a MediAlarm for my grandad as he’s recently had a fall and the customer service has been incredible from the beginning would definitely recommend!!

Spoke with Sophie on the phone she was fantastic, very clear and polite and she was able to give me in depth responses to my questions. Highly recommended.

Brilliant customer service Sophie was amazing with helping me.

Received goods on time.
I feel a lot safer when I venture out, where as before I wouldn't go to far from home.

Shocking lack of support. You should be ashamed.

Bought an SOS alarm for my mum, fantastic customer service was very helpful, will recommend 😊

Made enquiries looking to use the service. Unfortunately phone number was wrong. They called the number which belongs to someone else and gave the person my email address. This is a breach of GDPR and I will definitely not be using this company if that is how they handle customers personal information.

I signed up last week and still had no Alarm arrive by this afternoon. After phone call to them I found that it had not even been dispatched, which does not inspire any confidence at all. I telephoned the company twice yesterday and left name and number and I didn't even get a call back.
How can people trust and have confidence in a company like this....

My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute and James was so lovely he did a great job putting my mums mind at rest.

Fortunately I have not needed to use the medialarm but I have accidentally pressed the button on a couple of occasions and someone has replied promptly to ask if I am all right. It was good to know someone does reply quickly if there is an emergency

The feeling of being safe. Returned my freedom to go out and enjoy myself again, I feel safe. Enjoy more Independence. It's such a fantastic feeling. Thanks.

Be careful got a vulnerable 88 year old to sign up ,and got bank details out of her .
I cancelled or thought I had but device arrived and now having to send back and nobody seems to know if money has been taken . Money was taken ,6 weeks later and STILL waiting for Refund .

Cold called me.
"Abbie", but who is probably called Aadhya or Aarna, or something like that...
Ultimately told me that I was was wasting her time.
But the fecking idiot called me!
Imagine being doing that as a job.
Surely they most go home at night, look into the mirror, and say... "FML".

Got this for my mum! Made life much easier, great product easy to navigate and good customer service! Recommend !!

Shocking Organisation! AVOID.

My elderly mother has dementia and is vulnerable. We had been considering a Lifeline through a care programme at her GPs but decided against this for now as she is not alone very often.

I am her daughter and was appalled to find an alarm had been delivered to her home coincidentally sometime after, but not connected with her GP appointment. I checked. On further investigation I found an unopened photocopied, unsigned, unprofessional letter from MediAlarm247 confirming her order and that £89.99 had already been debited from her Bank Account and a Direct Debit set up.

I followed this up immediately speaking to a James at MediAlarm247 who advised that a call had been had with my mother on 10/1 followed by and ‘onboarding call’ on 22/1 and another call on 29/1. After pushing for information James advised me that a marketing company contact people so how did they get my mother’s number, James would not or could not answer this question and I have received no reply from the organisation on their email. James did however play back one of the phone calls with my mother (not the first) and I was devastated to hear her frail voice being pushed and bullied into giving her bank details (from a man which sounded like those from a scam call centre), full name and address to sign up for this alarm. When I spoke to her she was so upset and said she did not want the alarm, never wanted the alarm so why are these people permitted to pressure elderly people into signing up. The caller(s) should have picked up that my mother was not able to be answering these questions, the answers she gave about her health were not correct because she does not have the mental capacity to answer them. It is clear they are only interested in making a sale.

After my call with James he refunded the first payment of £89.99 promptly but when I called back and insisted on details of how they obtained my mother’s telephone number and recordings of all the telephone calls he said I would have to prove I have Power of Attorney. I also pointed out that in between our calls I had read other reviews on this platform and all he could say was ‘we have a lot of positive reviews’. No remorse, no concern about the unethical way in which they obtain their custom.

I have reported the organisation to my mother’s bank, the direct debit has been cancelled.

I also will be approaching Trading Standards and possibly Watchdog.

Amazing service - highly recommend. Company goes above and beyond with excellent customer service.

Mediaalarm has been a god send for my dad since coming out of hospital! Customer service was amazing, who ever i spoke to from the team was extremely genuine and listened thoroughly to my dads situation. Thanks again media alarm 🙏🏽