8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... Se mer
Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... Se mer
We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... Se mer
Företagsinformation
Skrivet av företaget
Medical Supplies - Needles, Syringes and Kits
Kontaktuppgifter
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Storbritannien
- +44 7546 954392
- info@medbasic.co.uk
- medbasic.co.uk
3,6
Medel
377 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service was excellent
Service was excellent. Everything I ordered was delivered next day. Was kept up to date with tracking via Royal Mail too. Will definitely buy again, excellent experience.
20 juni 2023
Omdöme utan inbjudan
Fast delivery well worth the money
9 juni 2023
Omdöme utan inbjudan
Just don’t order from the NOT SERIOS
I received the package after 5 business days, no answering to any emails or phone call during that period, it’s a medical related product, they should be more serious, because I didn’t receive amy confirmation I ordered similar product from other place, and didn’t need it anymore, I sent an email after emails to get a refund or any news. Nothing.
11 juni 2023
Omdöme utan inbjudan
Excellent products
The products are of very high quality and great value for money
20 juni 2023
Omdöme utan inbjudan
What a service!!!
The cost and quick processing of my orders through to delivery has been seemless. You can't fault efficiency.
16 juni 2023
Omdöme utan inbjudan
Good company
Replied to my email very fast, my order turned up on time and exactly what I ordered, I will definitely order again
21 juni 2023
Omdöme utan inbjudan
Needed some urgent medical supplies so…
Needed some urgent medical supplies so paid a fortune for next day delivery...4 days later no sign of items, no reply to emails. Requested a refund.
Edit. It's now been a week since I placed my order for next day delivery. No sign of the order, no response from any of my emails. The phone number is just a mobile that goes to voicemail. Clearly a scam. Avoid.
6 juni 2023
8 days and items havent arrived as of…
8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at all. First time using this company and unfortunately i can't recommend, you are playing around with others health and need to realise this could end up with fatal consequences.
25 maj 2023
Terrible service - Avoid
MEDBASIC appalling….if I could give zero stars I would.
How they have. 4* review is beyond me.
Disappointed with experience.
Ordered products online and paid via PayPal, probably the only reason I got any form of refund to be fair as MEDBASIC do not respond to email queries.
Products didn’t arrive, no tracking information provided.
Would not recommend ordering from MEDBASIC if you actually require products.
No apologies offered either.
**Additional information provided to MEDBASIC as requested 02/06/2023, partial refund provided only - not sure why I should be out of pocket**
31 maj 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Got what I ordered when I was supposed…
Got what I ordered when I was supposed to get it.
Decent equipment
3 februari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very good service and services
6 februari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I am satisfied and I recommend it
6 februari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Really happy with the service and the…
Really happy with the service and the products.
3 februari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Delivery was fast an exactly what they…
Delivery was fast an exactly what they said. Definitely order again.
31 januari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Ordered online
Ordered online, easy to navigate. Kept updated along the way with order confirmation and royal mail tracking.
1 februari 2023
Svar från MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Awful
Placed an order with this company on 4/1. Almost immediately £31.87 was taken from my account. 2 days later I received an email to inform me they couldn’t supply the items ordered for over a month, did I want to wait?? I requested a refund and was told it would be in my bank within 5 days. Several emails later and I’m still waiting for a refund. Last email informed me it was “nothing to do with them, apparently they don’t process their own refunds.
Certainly will not be ordering from them again. Customer service is non existent!
Update - Been contacted by Trustpilot, apparently Medbasic don’t think I’m a genuine customer, I can assure you I am.
MedbasicI have replied to your email and have yet to receive a response from you.
4 januari 2023
Svar från MEDBASIC
Dear Julie,
I am deeply sorry to hear about your negative experience with our company. It is unacceptable that your refund has not been processed yet, and I understand your frustration. I would like to sincerely apologize for any inconvenience this has caused you.
I would like to assure you that we take this matter seriously and will do everything in our power to resolve the issue as quickly as possible. We have reached out to you via email in an effort to resolve the issue at hand.
Once again, I apologize for the inconvenience and I hope to have the opportunity to make this right.
Best regards,
Claire
Quality
All items arrived with fast delivery and were well packaged. I will be shopping here again and would highly recommend.
3 oktober 2022
Omdöme utan inbjudan
Great service just a delay on receiving…
Great service just a delay on receiving but that’s not down to you it’s down to Royal Mail strikes
1 december 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.