MEDBASIC Omdömen 

Really bad experience with this company shipping is very slow and customer service is shocking

Order arrived missing items, only ordered 2 things and one of them wasn’t sent.

Fast delivery, great syringes for peptides

Great service, fast and reliable

Fast and easy to use Website. Quick checkout and the products arrived quickly. Perfect experience 👌

Just seen these reviews. Should have checked here before ordering.

Website clearly states same day despatch if ordered before 2pm.

I ordered on a Sunday, so well before 2pm on Monday. No email acknowledgement of order or despatch email with tracking as promised, as of 10pm on Tuesday.

Two emails sent via web contact form. Will see if I get a response.

Website states order will arrive within 3 to 5 working days, so should be arriving Thurday to Saturday via Royal Mail.

If the company responds and I receive the order by then I will update my review to 3 stars but defintely not more due to shocking customer service.

Now in predicament of wondering whether to order from elsewhere and potentially end up with twice as much as I need having spent twice as much as I needed to, or whether to wait until Saturday to order from elsewhere, meaning waiting an entire extra week to get the items I need for medical purposes.

SCAM COMPANY.

I will ask for chargeback on credit card if items not received and no tracking provided.

UPDATE:

I have now received my items.

An email stating royal mail were to deliver a package from a company called DS Target, with no reference whatsoever to my order with Medbasic, was sent on Weds and parcel arrived on Thursday.

There was no invoice or packing slip. I have been unable to check that what I ordered and that everything I ordered has been included.

I have been sent an email from Trustpilot stating my review will be taken down of I do not "prove" it is genuine by providing my order reference number.

I cannot provide the reference number as I was never sent any email confirmation. I cannot look on their website to see my order as I do not have a reference number. There is only the option to log in, whereas I completed via guest checkout.

So, order from this company, and hope for the best, and try to remember what you ordered as there's no record of it you can access later.

I have changed from 1 to 2 stars. Company should be avoided and I will never use them again.

**Update: response to reply from Medbasic**

Company has replied to say they did in fact email me and did also respond when I filled out their contact form on their site to say I had not received an email confirmation, order number, or any communication at all.

They say this would have been automatically sent to the email address given at checkout.

I have double-checked my spam folder and my inbox and have received no emails from them acknowledging my order, giving me an order number I could use on their site for tracking updates, or any response to my telling this in the contact form.

I would assume I had accidentally given the incorrect email address; however, I did receive two emails a few days later. One offering me a discount off my next order and one telling me there are items in my basket and to hurry up and order before they sell out!

Therefore they definitely were given my correct email address. They did not send me any email about my order. They did give Royal Mail my correct email address as I then received an email about my order being with Royal Mail and a tracking number.

Only communication I have had from this seller that wasn't spam is their response to this review, which, judging from other reviews, is only mildly critical in comparison.

Other people have said they never received their order and the company didn't email them about it. I have only said that my order did arrive on time, and that the stuff in the box looks roughly what I ordered although I have no way of checking as they never emailed me confirmation of the order, and did not include a packing slip, so I'll have to assume it's all there and is what I ordered!

The quality of what I received is fine.
Is it possible they are sending emails and some were not received? I guess it's possible. I have not had this problem with any other company and I order online all the time.

I was a bit worried after reading some reviews but I went ahead and ordered. It was a better price than anywhere else and was sent via Royal Mail with a tracking number. So all in all very happy.

Absolute rubbish

Probably the best online service … from ordering to delivery absolutely fantastic .. well done !

I originally gave 2 stars ,i e used this company a few times ,never a problem,yesterday received 20 week cyle no needles no swabs well 1 needle ,had a message from claire apologising and have despatched needles and swabs,so touch wood all good

Great company with good communications.

The syringes provided were high quality, easy to handle, and clearly labeled, which helped ensure safe and efficient use.

My dog was given an unexpected diabetes diagnosis and I was tasked with buying a certain syringe with a certain needle size, it was quite overwhelming and I needed them urgently. I found Medbasic on Google and gave them a try. The information was so clear even I could understand it and it was delivered in 2 days which was amazing and great appreciated

Fast delivery, rapid turn around , items exactly as described great service never let me down..

Great company to use
Efficient and fast delivery
Excellent support from customer service

Absolutely brilliant service! Product was great. Royal Mail were problematic with delivery. And MEDBASIC couldn’t have been more helpful. Great company, will be purchasing again

Response to the nonsense reply: ChatGPT response received this morning stating delivery timescale issues likely a glitch. Either way, order before 6:30pm for next day delivery was advertised, so that is why I paid, and that is what I expected. Review left in November following an order in August, as the issue was reported and completely ignored at the time! Their own automated review system, which they cherry pick reviews from, times out so I came to Trustpilot to see other shocking experiences and to leave my own. To be fair, Claire did offer a full refund on postage this morning, and when I accepted it, she ignored it again, didn’t refund, and came to Trustiplot to tell everyone about it! 😂 Genius.

Echo all other 1-star reviews. Pay next-day delivery which doesn't happen. The first email to complain gets ghosted. The second email, sent before a a potential repeat order, gets a dismissive response from Claire stating delivery timescales that were not advertised when placing the order.

Website has a clear "Order with X for next day delivery", that appears to be faulty and provided timescales for 6:30pm cutoff rather than 3:30pm. I expect many others to be in the same position. Ignore it and search for a similar company selling a similar product with far better customer relations.

Don't believe their 3rd party on-site reviews which can be cherry-picked and base your purchasing decision based on actual reviews via Trustpilot.

I get my pets insulin syringes from medbasic, great quality products and delivered very quickly
Would recommend

They haven't sent my order or as far as i can tell even processed it. Feels like I've been conned which is stupid for the sake of 12 quid. Will never be ordering from here again and I wouldn't recommend anyone else does either.

Brilliant service. Competitively priced and delivered with 48 hours by tracked post, with good email comms throughout. Recommended.