MECCA Omdömen 

So bad caused me so much stress so unprofessional

Ordered product instore on 21st October and it’s 8 November still not here.
Just wasted my time and money.

Booked 2 x make up service at both chadstone locations and both make up artists WERE LATE WITH NO EXCUSE OR APOLOGIES. Makeup wasn't that great - I'm tanned and my face turned orange, and I was late for my event.
Poor service and ethics - don't be late if you're booked in. Fyi I booked this session 3 months in advance so they had plenty of notice.

Spent over $300 and signed up to Mecca. Neglected to tell me there is Beauty Loop offers and birthday gift. I didn’t receive any emails. When I queried them it was one day past my birthday and they just told me it was my fault and suck it up you get nothing.

Don’t waste your money on overpriced services from them.

Disgusting online customer service.

I absolutely love Mecca. Firstly, I will start with my favourite product. Drunk Elephant Bronzi Drops with the Lala Retro cream. They are a perfect match and work together amazingly. One of the reasons I love the Lala Retro cream is because it has this amazing pump so you don’t have to put your fingers in the whole container. And one reason why I love the bronzi drops is because I am a little pale and I won’t wear slight tinted sunscreen moisturisers it just doesn’t work on my skin in general, so adding a little drop into your moisturiser is a game changer. So go now and buy your self some Drunk Elephant.

Obsessed and always will be. 5 star service every-time I visit any store.

I really really hate their beauty loop gifts. so cheap, all they do is trying to promote their in-house brand and I got Kylie lip sample! The worst I could ever ask for!!!

Mecca has severely dropped service levels across all of their stores, staff are rude, staff are not properly trained in product and quite often relay incorrect product information. There is also contradictions between customer service online and in stores. I am not sure how it got so bad so quickly, but I will be avoiding future purchases from Mecca.

Placed an order ten days ago and it’s still not dispatched, no response to online queries and when I called a couple of days ago the customer service representative told me it was “literally impossible” to cancel and refund my order despite it not having been packed. I was informed that I could return it for a refund when it eventually gets to me - if it ever will. I’m out of pocket $250, I feel completely scammed and considering raising a fraud investigation with my bank.

Last time I bought NARS foundation I was severely disappointed as not even a fifth of the way through the bottle the pump stopped working. I wasn’t issued an emailed receipt and therefore couldn’t take it back as they wouldn’t accept a return even though it was faulty. This time I bought the same foundation (which had gone up in price - it’s now $80 instead of around $73) and the lady at the checkout at Mecca Chermside asked if I wanted a pump for my foundation and I said yes because my one at home that was broken wasn’t going to work. She then added $9 to my total??!! (Which I think is ridiculous for such a flimsy piece of plastic) Then when I got home and opened up my bag (I’d like to note there was not a single free sample like they used to) there was already a pump on the foundation bottle which came with it! She scammed me into buying a pump because she led me to believe that you had to buy it separately and that it would not come with it! I am always disappointed with Mecca since every time I shop they always try to upsell you and are not truthful. I won’t be shopping at Mecca again. Very very poor - consistently bad customer service and overpriced/inflated items.

Had ‘issues’ with their dispatch, no communication, 7 days and it is still at their warehouse. I had to call and then told apparently no way they could tell me when my package would arrive. They advised I purchase in store and refund my package when it does arrive as I need it by the weekend

Where did it all go wrong for you Mecca?
Service…that’s where.
Walked into a wall of Mecca greeters at Murray Street Mall shop, looking for a new foundation colour match and a brow pencil.
Despite the deceptive welcome entry, couldn’t raise one of the Mecca cheer-squad to actually help.
I managed to wrangle one of them reluctantly.

The assistant looked SO bothered that I had to ask myself if I had accidentally asked a fellow customer to help me with my request instead of a Mecca staff member.

Her ‘service’ consisted of nothing more than one single smear of ‘albino white’ NARS foundation smudged against my obviously brown chin.
I then asked to try another option that might actually work on darker skin.

To my disappointment, but not my surprise, the completely disinterested ‘cosmetic specialist’ pointed at the tower of 400 NARS foundations and said..’over there, help yourself…I have to do something - sorry’
I was taken aback at the short shrift I received.
Unfortunately for Mecca, I was then forced to rummage through the NARS stock shelves on my hands and knees to find my own colour. It was like playing foundation Russian roulette.
So…sorry (not) about all that mess I might have made of your neatly arranged product storage shelves . But, hey, then again, I DONT WORK FOR MECCA.
I then had to do the same to obtain a Too Faced brow pencil. Sorry if I left that in a mess too. Oops!
When I got to the counter, I told the checkout assistant about the poor service. Mysteriously, I didn’t receive my receipt or review follow up that so religiously comes with it.

Mecca…You’ve become a Mecca of disastrous service
But not a Mecca of great cosmetics.
That’s for sure.
Completely Lost it.

I had purchased a Morphe brush earlier this year. No one advised at the time of purchase that the stick is made of wood and should not be dipped in water. I used this brush very few times and washed it 1st time along with ALL my other brushes of YEARS soaking in water. All other brushes (from different brands) came out perfect as always except for this Morphe brush. The stick has cracked throughout. When i took it to Mecca, i was expecting a "Sorry for the inconvenience caused" along with a replacement. None of this happened though!! Appreciate the advice now and will follow going forward that these brushes are not meant to be dipped in water however a replacement would have been nice. I am advised since it was purchased more than 6 months ago, it is outside policy and cannot be replaced now. These are not cheap brushes - pretty upset about this.

Disgusting wait times from the warehouse dispatching can’t even cancel your order.
I ordered July 13th it’s now July 24th no items.
I can’t even change it to click and collect which would’ve been the best solution because these products are not something we want, It’s something that we use and need so if I order moisturiser I don’t wanna wait three weeks for it because I’ve run out so now I should go to the store buy the items and also still wait for the product to come in the mail ridiculous you should’ve organise this to go to the stores for click and collect end of story it’s ridiculous or let us cancel. Not happy

They messed up with my shipping address - my order got sent to a same street address but in a different suburb - this has never happened to me before. Contacted the customer service - they wanted me to prove that I have entered the correct address myself, I forwarded them the order confirmation email with the receipt that's got my correct address on. I have not heard back from them. Tried contacting customer service again, waited for 20min, no one answered.

Absolutely disappointed with the customer service of this company. Due to a warehouse upgrade all orders are delayed by a further 10 business days. Not only can you not cancel the order after not being told there is a delay but you also can’t change it to click and collect either. For an order that hasn’t even been dispatched. That I was told won’t be dispatched for another 10 business days. Literally spent so much money on products that won’t arrive in more than 3 weeks. Something that should have arrived in 4-5 days and there’s absolutely itching customer service can do. Do not waste your time with this company. Once an order is placed that’s it! Who knows when you’ll get what you ordered and there’s no way of cancelling it

I have been a level 4 beauty loop member for years .
Store is so focused on being inclusive they have lost site they are a beauty industry and don’t train staff like they use to.
Have made one purchase in store in recent weeks and this is the first time I have ever returned a product. Time to make a switch and find alternative store

I usually enjoy shopping at Mecca online. Great products, fast delivery. Perfect...but..
Placed two orders in June. The site mentioned a longer wait for dispatch than usual. As I have always enjoyed speedy delivery I mentally calculated an extra week until my goodies would be in hand.
Weeks later ( today) I received an email saying they are sorry but they don't even have my items in stock and here's a refund ( and only sent back half the money thus far).
Weeks after the order!
The other order has been sent- finally.
I now find myself out of products, out of pocket and out of trust in regards to Mecca.
( oh, they offered a $20 voucher- on goods they possibly can't deliver)
Something is amiss in Mecca land

Not only did they demand an unusually invasive proof of purchase (driver's license and a utilities bill? Why? The items weren't being delivered to my house but to a family member's), they eventually cancelled the order - one week after ordering - because the items I'd ordered were 'out of stock' - despite them being listed as very much in stock at the time of purchase.
Definitely avoid buying from this company.

I ordered an eyeshadow and eye-liner. based on fast shipping for an event. Eye shadow was $94. It has now been more than two weeks and the product hasn't even been packed ready for shipping. The event has passed. I contacted Mecca for a refund and although they still cannot tell me when the item will be dispatched, they have flat out refused a refund, instead said I will get an email "when it is ready for shipping". They said if I am not happy I can ship it back to them (at my cost) for a credit when recieved, despite it not leaving the warehouse yet. There was nothing about delayed shipping during the checkout process or in the order confirmation email. Unacceptable. Will shop direct with suppliers in future.