Adorebeauty Omdömen 279

I was going to go and buy some products from this company, and after reading the awful reviews I won't bother thank you...It's sad that so many good businesses are going out of business because they are clearly NOT LISTENING to customers..also I was put off when I went to the web site and it said $20 off first order, so I clicked on it, you got my email and then the lie, no $20 off unless I purchase $250 what a crock of rubbish...I don't like this lying click bait...Lift your game or loose your business that once sounded wonderful...Sorry I don't understand this type of business ethics....

Would recommend. Never ever had an issue and have ordered several times. Competitive pricing and shipped in good time. Will continue to buy from them!

I've just placed my very last order with Adore beauty. Pretty sad break up really after so many years.
The delivery process was always so smooth and now since the changes a while back its appalling. So unreliable. This delivery will be at least a week, if/ when it arrives. I can purchase items from overseas and get them here quicker, Maybe Adore beauty changed distribution to save some coin, but I can see from the other reviews seems a common theme everyone is experiencing the same frustration. Meanwhile I am off to go and purchase some last minute substitute items for my trip that should have already been here. Did I mention I am consistently a Level 3 Adore rewards member, guess all that doesn't matter.

Been with AB for over 10 years and my gosh how far it has fallen from the powerhouse it used to be. Like with any company that goes public, it went from 100 to 0 real quick. 5 years, or even 3 years ago, still would have given them 5 stars but I'm struggling to understand what value they provide to me anymore for my continued loyalty.

Used to be my #1 go-to for all my beauty and skincare products but now I find myself buying less and less over time because of all the changes it's made in the last 2 years. Instead of getting all my products at AB, I now might get one or two things and buy the rest from other retailers.

The $20 "reward" for every $250 spent system is pretty useless when you can't even use them on sale items. I've now had 2 x $20 rewards go to waste because I couldn't use them on products I usually buy because they hold such frequent sales now. You can't stack reward codes either anymore.

Express postage used to be a real deal-maker for me, but what's the point of express when despatch takes 4-5 business days? The last 3 consecutive orders I made, it took nearly week and a half to receive, not because of the courier, but because of the delay in despatch.

You can't chat with a real human anymore on their chats, it's just an unhelpful AI bot. Never have I had to email AB so many times for issues in the last year and though the people who work there are so lovely, it's always the same line "this is not the experience we aim to provide", it just sounds so scripted every time.

The GWP's are so boring and repetitive now, received the same gwp's over and over that I won't try to spend more just to get them.

I visited their new store recently and I can't understand what the purpose of the brick and mortar stores were. The girls were amazing there but that's about it..there's nothing they can offer in store that I couldn't easily get from another retailer store in the same vicinity.

There's alot more I could write but I believe anyone who has been with AB for a lengthy time already knows.

I'd now rate AB 1 star but I give them 2 stars bc I still find the people who work there, in store and online extremely lovely and friendly and it's not them who I have an issue with- it's management and corporate who have clearly lost sight of why customers loved AB to begin with and why so many of us were loyal through the years.

Instead of continuing and bettering what made them stand out in the beauty market, they're bowing down to their shareholder overlords.

Unless they make some changes, I don't see any incentive for me to continue purchasing from them the way I used to.

The only reason there two stars for this experience is because of the appaling delivery company.
I placed my order and i was unable to track it. When I received notification it would be delivered better 1pm to 3pm on Wed 25th March, I made sure someone was at home. I then got a txt notification saying it was unable to be delivered. I checked my security camera for the entire day and there was no delivery van at any time. I then was told, via txt again, to "hold tight" and they'd tell me where to pick it up from. No idea where my package was because the tracking number was not working for me.
On Thurs 26th the exact same situation occurred.Again, no delivery van. I got a notification late in the afternoon saying it was at a chemist 18km away from my house! Honestly??
I paid for postage and delivery to my home address and NO attempt was made to delivery it me and yet I had to go and pick it up? With petrol prices being so expensive, this is a completely inappropriate expectation to place upon your customers. Change your delivery company Adore Beauty!
Please don't tell me that it is the issue for the delivery company to resolve. YOU have chosen them!

Just want to add a review here in the hope that something will change at Adore. Like so many other reviewers I’ve been a loyal customer for years (10+) and I now find the shipping times so ridiculous that I only buy from Adore during promotion periods or to claim a reward. I buy elsewhere when I need to restock my daily use products because I need them replaced quickly. 10 days to get from Melbourne to Newcastle is crazy when other retailers deliver within 2-3 days.

Adore Beauty used to be a great online retailer. Your parcel would ship almost immediately and arrive within two days. Five days after placing the order, my last order was shipped to an incorrect address. I contacted them immediately. Their response? We are busy and will get back to you in five days. I won’t shop with them again and would advise against it.

I feel this company is extremely unreliable and potentially misleading. I placed my order 6 days ago, and their policy clearly states that orders are dispatched within 1–2 business days. This has not happened.

I also contacted customer support, which claims to respond within 1–2 business days — but I have received no reply at all.

I am going on vacation soon and have no idea if or when I will receive the order I have already paid for. This level of service is unacceptable and does not align with their stated policies.

Very disappointed — I will not be purchasing from this company again.

Prompt delivery and great prices. This is how all online shopping should be.

This company used to be great. Orders would arrive promptly . The last order I made never arrived . The order before that took 3 weeks to arrive. So dissapointed and i will never ever order from them again

I placed an order on a Sunday. By mid afternoon Wednesday I had no update so contacted customer support (AI chat bot) which said my enquiry was being passed to a real person. Within minutes I had an email update to say order has been dispatched.
Website indicates next business day and order should be dispatched- obviously not the case for me. But at least they were responsive to my enquiry I guess. Just would've been nicer for them to uphold their end and for me not to have to chase them

I’ve been a long‑time customer of Adore Beauty and have always appreciated their product range and fast delivery in the past. Unfortunately, my recent experiences have been disappointing. When following up on a delayed order this year, I noticed that an order from January 2025 was still marked as awaiting fulfilment in my account. Naturally, I contacted customer care to clarify what had happened.
When I raised the issue, I was asked why I hadn’t followed up sooner. I completely understand the question, but like many people, life gets busy and things can slip through the cracks — especially when you trust a supplier to fulfil orders unless told otherwise. I simply requested either proof of delivery or a refund.
The response I received was that the order had supposedly been dispatched in January 2025, but because more than a year had passed, they could no longer access tracking information, lodge an investigation, re‑ship the items, or issue a refund. In other words, there was no way to verify whether the order was ever delivered, yet the responsibility fell entirely on me.
I understand that delays and errors can happen, but the lack of transparency, proactive communication, and accountability has been frustrating. As a customer, I value honesty and timely updates, and I hope Adore Beauty reviews situations like this more fairly in the future so customers aren’t left without answers or resolution.
I’m sharing this feedback in the hope it helps improve their processes, because when Adore Beauty gets it right, they genuinely offer a great experience.

Adore Beauty is getting better and better ! Choice of products , service and delivery 5 stars definitely. I would give 10 stars if possible. Thank you also for the Tim Tam!!

Previous order went fine. This order was ~$200, paid extra for express shipping. Two days later, nothing was moving. Which would be fine, but you can only speak to an AI bot, and then they tell you it's 1-3 working days to speak to a person. Then leave you hanging for God knows how long while they get a real human being.

You have one job. Put the stuff in a box, ship the box. If you can't do that, what else are you for?

Never again.

The product finally arrived after 3 weeks, despite being 'in stock' when ordered. (Package went from Melbourne to South Australia.)
Very slow automated responses to my queries until I requested order cancellation. I thought I had been scammed.
I will never use this company again and would not recommend to others.

I've been a loyal customer for years and in the past could contact them if there were any issues. Now I have an issue but despite numerous emails, attempts at chat where noone ever responds (the conversation just closes and they email you a transcript of your own writing and no response) and voicemails nobody has the care to respond so I can place an order.
They are also getting stingey with the 'bonus' products and samples, considering these come free from the manufacturer. I only use adore for the freebies because prices are often cheaper on skinmart or Activeskin. Think I'll stick to those sites from now on.

Updated to 3 stars as I really don’t take it too personally and understand business can struggle sometimes. I also appreciate the acknowledgement.
I’ve been a long-standing customer of Adore Beauty and have always loved the efficiency, speed and service. That’s why this recent experience felt disappointing.

My order took significantly longer than usual to process, and when it finally arrived it wasn’t correct. What stood out most was the customer service response. Rather than explaining what’s happening behind the scenes or offering reassurance as a loyal customer, the solution was quickly to offer a refund if I wasn’t happy.

I completely understand that businesses go through transitions and growth phases. Fast delivery standards are hard to sustain at scale. But if processing times have changed, transparency would go a long way. Most beauty retailers take up to a week — that’s fine — as long as expectations are clear.

Right now it feels a little like overwhelm. Whether that’s staffing or operational change, I’m not sure. As a customer, I just value communication and a sense that loyalty still matters.

For now, I’ll be taking a short break and hope things settle — because I genuinely used to love ordering from here.

Terrible. I’ve been a loyal and regular customer of adore beauty for many years and recently their customer service is non existent. Fast and free delivery was the the most appealing thing about this business for a long time now it’s neither. Ive been waiting a week for my order to even be picked, let alone the complaints about the new delivery company. Do better, Adore Beauty. I’m about to switch to Mecca.

Zero care about customer service. Do not recommend at all. False advertising with 'spend x to recieve a reward' but you never recieve and no one answers the messages Slowest shipping, poor customer service. But elsewhere.

I’ve had some disappointing experiences with the delivery service; it’s a shame they moved away from AustPost when it was reliable. Contacting AdoreBeauty has been difficult, and the courier involved not been helpful—I don’t think I’ll be purchasing from this company again due to the stress it has caused. I’ve had two negative delivery experiences. It’s unfortunate that AdoreBeauty’s reputation may be affected by their courier choices.