MECCA Omdömen 

Good brands, great customer service.

Very bad customer service. Online order was flagged, asked to provide proof ID through email and once responded they would get back within 2 days. Waited and didn’t get response till 5th day. So I called the customer service, they told me just 2 minute back my ID started processing, and I would get order confirmation email by the end of the day or if further info is required I would receive an email. Still didn’t hear back from them, so I contacted again they told me earlier they mistakenly miscommunicated that my ID was processing when it was not being processed, and told me to wait few more days to get response. It was a gift (Dyson Airwrap), now I neither have the money to buy from another store nor the product on time to gift.

oh mecca every time I go in there I am greeted with LOVELY customer service and a INCREDIBLE beautiful atmosphere. they greet me at the door and provide lots of help when asking questions. they lead me towards products that work for my skin type and help me find items throughout the store. compared to any other cosmetics store I will always choose mecca. I went to get my makeup done there and it was a LIFE CHANGING experience I was introduced to tons of new products and I left looking the best I've looked in years thankyou very much ❤❤

Was accused of fraud so cancelled my order as I’m not prepared to send documents online! Get it together Mecca!

Jeg har hatt min bil (Range Rover Velar) på service med bytte av hjullager h og v forann.
Samt en service.
Service hos gutta på Fredriksons i Kristine Hamn er en klar 6er.
Proft og til en hyggelig pris
Tommel opp for Oskar og mekaniker som gjorde jobben. ( fikk ikke hans navn)
Anbefales.

JC

Placed an order over 3 weeks ago, yet to have “shipped” email. Have tried contacting via email, chat online and messenger and have only been able to talk to a “bot” who can’t help me. Extremely bad experience won’t be ordering from them again. Was a birthday present for my daughter who has now missed out.

My online account has been suspended due to “fraud” I was asked to provide proof of a previous transaction which I did then informed the account will not be reactivated until I provide a drivers license or passport. There’s no way I’ll hand them that information.

Is there any way to take the complaint higher up at Mecca?

They accused me of fraud then apologized saying they didn’t have “all the facts” .. but still will not unlock my account. Why would anyone supply them with credit card details and then just hand over their license or passport number.

Poor customer service lack of communication

Put order last night and this morning I received the email stating my purchase was “flagged” for fraud and has to prove my identity.

How ridiculous that in these times when identity theft is rife, they are asking me to send proof of ID by email. No other company I shop online with requests for such information.

Even mobile phone companies or banks keep saying, " Company employees will not ask you for personal information." I can't understand how MECCA can treat customers like this!

In particular, my recipient and bank card name are obviously the same. They are just looking for trouble with me.

I will not just hand out my driver's license everywhere. Who knows what you will use it for? You could apply for a small loan even though I do not know.

I checked online reviews and found that many people have had the same thing happen to me, and MECCA continues to receive negative reviews.

Anyway, I will never buy anything from them again after this. I'm really disappointed with MECCA company.

I received a Mecca gift card as a Birthday gift last year (July 2023) for $40.00 from a family member.

When I tried to use the card 6 months later, I was told that they apologize if I have received a faulty gift card, but they can't help me unless I have proof of purchase.

I don't have that proof of purchase, so they expect me to get my family member to go through their bank statements to find the transaction.

Obviously, they have had this problem before, in fact the girl in the mecca store told me they had.

This is extremely poor service!!!!!!!

I will not purchase another thing from Mecca ever again.

I made an online purchase last week that was picked up by their fraud team, possible because it was a larger amount for gifts. The team asked me to provide some documents such as licence and a bank statement to confirm my identity which I did. They responded it wasn't enough. I asked to cancel the order as I did not think it was right to interrogate me and ask for personal details like I was applying for a home loan to purchase 2 bottles of perfumes. They said they would refund the order however its been 3 days and no proof has been sent to me that the order was refunded.

I received my online purchase today and found 2 products are faulty - dirty jars & packages and damaged content. After opening a support case online I spend couple of hours explaining where issue is and provide an evidence. Customer service told me I need either to go to the store or post items to get a refund. I was not offered any compensation for my disappointment, and effort I need to return these products. Why Mecca's fault should be covered on my cost? They should review refund policy. I feel they do not care about my case and my feelings, but rather send me a standard email

I'm a frequent shopper at Mecca and on this occasion in December I went into the store to use a gift card I received for Christmas. I went to pay and was told there was nothing on the gift card to use. I was with the person who purchased the gift card for me (from another store) the team member then had to call head office and inform my friend that the gift card wasn't paid for!!! How? She received a receipt, the card was gift wrapped and the amount written on it. this was a mistake of the original store, but the embarrassment we both felt on that day was disgusting. I called Mecca head office after exiting the store and was told nothing could be done or compensated- after all the money we have spent combined. I'm questioning spending more money in-store and the level of customer service received isn't up to my standard.

Poor, bought a voucher they take your money but don’t let you spend it

Just popped into Mecca Balmain to look at the My Terry eye palettes. I asked an assistant if they had it and she didn’t know which is fine but she asked someone else who completely dismissed the query saying “that was Christmas there gone” I politely said they are available online and other stores and she said “not here” and kept walking. It was so unfriendly and unhelpful. I walked out got an Uber into the city and spent my money where I felt welcome.

Christmas disaster!!
Ordered a gift online on the 15th of december, got a shipment email on the 22nd december following an email saying its been REFUNDED. ???
Misleading! Should have put it as out of stock or “we cant do our job and post it” so people’s hopes arent kept up!
Ridiculous, especially during christmas season. Could have easily just bought somewhere else if I had knew you guys are not able to do your job for online orders during christmas time. I get that its busy but then if you cant do it then say so instead of taking peoples money then refunding it a week later!

Not really worth 1 star. We ordered online only to have issues with our order. Even though we received our order number apparently it was on hold due to lack of information on our card. Yet you had no problem taking our money. Then wanted a copy of our bank statement our electricity bill and drivers license but then when we wanted to cancel the order we were unable. Now like others we have to wait for the outcome and our orders for xmas and our gifts may not be available to collect by Xmas...never again

I bought product at the Subiac

The worst company to exist. Why does anyone but from mecca and make the owner richer for absolute nothing. Their hiring is awful,woth the young incompetent staff and rude managers. The foundations are second hand with anyone being able to return a foundation and then staff putting it back on the shelf to re-sell. I raised this with them and they said they check the bottle. How can you prove someone didn't use it if they did it precisely. They are dirty and unhygienic. Leaving mascaras out and anyone using them. Staff are absolute rude rude rude at absolutely any mecca store in Victoria. They think they are a high market brand when in fact they just sell other brands products. They don't stand for what mecca portays about being inclusive, in fact they are racist and I have heard with my own ears. They pretend they are busy when you walk in and ask for help. They stand around pouting their lips and checking themselves out in the mirror. Most don't have any knowledge about products and when you ask them a question they say they don't really know. Who hires these people and why? I would never waste another cent towards mecca. I will give my money to the individual brand as they have more offers and incentives.

Went in to test foundation. No tester available and the sales assistant wouldn’t open a new one to make a tester. How am I supposed to purchase foundation if I can’t colour match?