Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Following package instructions for a pub size chicken Kiev with veg to microwave from frozen led to a tasteless result with soft potatoes and chicken almost tasteless with soft covering. We had bought... Se mer

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Betygsatt 1 av 5 stjärnor

Worst food ever made its disgusting bullshit Pocket pizza doesn't contain food its only tomato sauce. No more meat no more veggies

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Betygsatt 1 av 5 stjärnor

Just cooked McCain oven chips delivered today and they taste brackish and off. Very disappointed in the product , not something I buy often but wanted the convenience . Would not recommend at all

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Betygsatt 1 av 5 stjärnor

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopef... Se mer

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Företagsinformation


Kontaktuppgifter

1,4

Mycket dålig

TrustScore 1.5 av 5

153 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,4

Alla omdömen

(153)

42 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Awful.…

I thought I would try the ready Jacket Potatoes, these were absolutely dreadful, the potato tasted like powder, my advice, buy baked potatoes fresh and pop in the microwave for 10 minutes, job done, these are awful...Mc Cains should stick to what they are good at....Fries. profit before quality, this company has gone downhill.

5 mars 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Good afternoon Steven,

We're sorry to hear about your issue with our Jackets. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

I've used McCain Home Chips for several…

I've used McCain Home Chips for several years, but they seem to have changed the ingredients. They're now described as "fluffy"- in fact the inners are too soft and sloppy and seem more like reconstituted potato than actual whole potato.

14 mars 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Good afternoon John,

We're sorry to hear about your issue with our Home Chips. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

Won’t be buying again

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopefully more people will stop buying them then maybe these big companies will stop presuming we will buy any old rubbish!

1 mars 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Good morning Helen,

We're sorry to hear about your issue with our Roasts. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 2 av 5 stjärnor

Thought I'd give mcains vibes a try

Thought I'd give mcains vibes a try. Not worth the money, they go cold within a couple of minutes and a lot of faffing about preparing. In my opinion your better off with a tube of pringles.

26 februari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Good morning Ian,

We're sorry to hear about your issue with our Vibes. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

An absolute rip off

6 februari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Zander,

We're sorry to hear about your disappointment. Please could you contact us with the issue and pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

AVOID Their Chips used to be good but are rubbish now

They have definitely changed the makeup of their chips. Are now very dry and powder like and the chips dont cook consistent any more. Went to another make for 2 months and came back to theirs and the chips are utter rubbish. Won't be buying ever again. Im guessing the actual potato content must have decreased .

4 februari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hello Azam,

We're sorry to hear about your issue with our chips. Please could you contact us with the product name and pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

From Germany

From Germany: Bought "frites deluxe" a few times and every time the package inside has a very strong smell of plastic and so do smell the fries. They even taste like plastic. Until this isn't fixed, we won't buy them again. We loved them when they were normal.

23 januari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Good afternoon Kiara,

We're sorry to hear about your issue with our Frites. Please could you contact us with the product name and pack details on https://www.mccain.de/kontakt and we'll try to help.

Thanks,
McCain Team.

Betygsatt 5 av 5 stjärnor

Dealt with admirably!

I recently had cause to complain about a McCains Frozen Jacket Potato product. One of the eight jackets was blemished. The customer services team responded very quickly, fully empathised with the situation, apologised profusely AND sent double the value of the whole pack in vouchers (I could have had a cash transfer if I had wanted). In any business, things do go wrong, and it is the measure of the company how they deal with it. Thank you, McCains, for your excellent response.

10 januari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Martyn,

Thank you for taking the time to share your feedback. It's great to hear you had a positive experience with our team.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

McCain Frozen Quick Chips boxes

The quality of microwave Quick Chips has deteriorated. Used to be crisp and fluffy inside but now flat hard bits of potato that taste horrible. I've been buying for years but not anymore. I will have to find something else. It's a shame because they were so handy to microwave. I thought it might be a blip in production line but no, chips have been awful for months.

19 januari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Eve,

We're sorry to hear about your issue with the Quick Chips. Please could you contact us with the product name and pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Recently bought a product and had a problem. Contacted their customer services who were brilliant, took on board the feedback and this was being looked I to and I was reimbursed me for the product that was at fault. I can't recommend them highly enough, well done McCain!

17 januari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Pip, thank you for sharing your feedback. It's great to hear you had a positive experience with our team.

Betygsatt 1 av 5 stjärnor

Used to buy these all the time but for…

Used to buy these all the time but for some reason they seem to have become dry and powdery. Will have to look for an alternative sadly.

4 januari 2026
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi RB,

We're sorry to hear about your issue. Please could you contact us with the product name and pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

What have McCain done to their oven…

What have McCain done to their oven chips? Used them for years and very happy but the latest bag of Home crinkle cut were absolutely horrible. I've thrown them away now and just won't buy any more. Why do manufacturers tinker with successful products (er, to save money) - but people bought them because they were good so DON'T CHANGE THEM - the same applied to Heinz ketchup (became watery) and Silver Spoon sweeteners (need 3 instead of 2 now) etc etc. So, I will look for a McCain alternative and they have lost me as a customer (as Heinz did, with me preferring Branston beans and being loyal to them instead now,,,,for as long as they don't change....).

22 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Malcolm,

We're sorry to hear about your experience with our Home Chips Crinkle. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

pizza slices have a weird plastic smell…

pizza slices have a weird plastic smell and chemical taste, would avoid, just googled it and saw recent product recalls due to plastic and metal contamination... how good

21 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi James,

We're sorry to hear about this.

Please could you provide the pack details to https://www.mccain.com.au/get-in-touch/#product-feedback and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

McCain vibes awful powdery stale starch…

McCain vibes awful powdery stale starch taste more powder in the bag than on the product would never buy again love McCain smiles though they are always a smash hit

13 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Terry,

We're sorry to hear about your experience with our Vibes. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 2 av 5 stjärnor

spent £3 on horrible vibes

spent £3 on a bag of salt and vinigag vibes they were disscusting even my daughter who is a chipaholic did not eat them

11 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Tony,

We're sorry to hear about your experience with our Vibes. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

No prices, you cannot just buy. You have to request the prices. Stress.

Went to mccains own site looking to buy directly as amazon are selling a 2kg bag for £20. Not a chance. You have to request the prices for every item and cannot just buy something. Youd think I was trying to buy the golden chalice itself. You sell frozen potato's please just put prices on your products its nit at all hard. Online shopping should be easy, not a maze made by harry Potter with paranoid schizophrenia :/ just bloody hard.

8 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Sarah,

We're sorry to hear about this. Please could you contact on us customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

I can't believe how bad my pizza was I…

I can't believe how bad my pizza was I purchased a Hawaiian pizza expecting a good amount of filling put on top!! when I opened it I only found 4 tiny slithers of pineapple on the whole pizza this is disgusting!! I'm going to let my friends know not to buy any McCain pizzas because I can buy one fresh from Domino's Pizza for half the price with 3 times the filling you place on your pizzas I'm just totally disgusted it was also tasteless no flavor what so ever we ate half of it and binned the other half I'm highly disappointed.

8 december 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Donna,

We're sorry to hear about this.

Please could you provide the pack details to https://www.mccain.com.au/get-in-touch/#product-feedback and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

NO stars preferred.

NO stars preferred.
Frozen Chips.
Scrag ends. 1.6kg crinkle cut oven chips .
Tasteless potato taste powdery.
BUT worst of ALL vast majority in bag are TOTALLY inedible.
End up discarding anywhere from 10 to 25 alleged chips as just SCRAG ENDS.
HOW DO THESE PASS QC?? OBVIOUSLY THEY DO NOT.
THIS is a recurring problem. Thoroughly fed up with being shafted paying good money for rubbish.
WHAT has happened to McCain's???

19 november 2025
Omdöme utan inbjudan
Logotyp för McCain Foods

Svar från McCain Foods

Hi Sue & Paul

We're sorry to hear about your experience with our chips. Please could you contact on us customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Betygsatt 1 av 5 stjärnor

If I could give a minus 10 I would.

If I could give a minus 10 I would.
Bought a Rustica artisan pizza yesterday, made by McCain. Didn't see the McCain name or I wouldn't have touched it with a barge pole, I hate their products.
Well, I wasn't disappointed, this pizza is absolutely vile. I ate a 1/4 of it, because I was starving and threw the remains to the birds
Don't waste your money on this ridiculously small, ugly tasting pizza.
How this company keeps going is beyond me, it's just bloody awful
Ah McCain you've stuffed up again

8 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Schlechte Qualität/kein Kundenservice

Ich hatte am 11. August eine Reklamation an MCCain per Email geschickt, dass die Röstis grüne Stellen/Punkte habe und ob dies evtl. Schimmel oder von grünen Kartoffeln kommen würde. Eine automatische Antwort kam sofort, dass ich mich ca. 4 Wochen mit einer Antwort gedulden müsste. Nach Ablauf dieser Zeit hatte ich immer noch keine Antwort und habe dann an meine Reklamation erinnert. Nach einiger Zeit habe ich ein 3. Mal erinnert. Bis heute habe ich keine Antwort erhalten. Anscheinend gibt es keinen Kundenservice bei MCCain bzw. ist dem Hersteller der Kunde und deren Zufriedenheit nicht wichtig. Dies kann ich nicht nachvollziehen, da ohne zufriedene Kunden auf lange Sicht die Marke keine Marke mehr sein wird. Ebenfalls antworten Firmen, die Wert auf ihre Qualität und ihren Ruf nehmen auf Bewertungen auf Trustpilot. Dies scheint bei McCain auch nicht so zu sein.

18 augusti 2025
Omdöme utan inbjudan

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