Mattel Omdömen 209

Mattel Creations is possibly one of the worst websites to buy toys from. Not only do they not automatically provide tracking numbers for international orders, you have to call them in the USA as their customer service rarely replies to emails. This of course is based on the fact that you are actually lucky enough to buy an item in the first place as Mattel Creations is plagued by scalpers using bots to buy up all items within 2 minutes of a drop, only to be advertised on Ebay moments later at 10 times the price. In accordance with Mattel Creations own terms and conditions, only 2 items can be purchased per customer and using bots is not allowed, but they do absolutely nothing to enforce this and they make it loud and clear that they don't intend to do anything and don't particularly care for the concerns of their customers. I have given them almost 2 years to resolve the bot and scalper issue and the best they have done is implement a word censoring app into their site forums, so members of the public can't use the word 'scalper' thus silencing their largely unhappy customer base.

I am a 74 year old grandmother and just saw the advertisement for the fisher price toy " bouncin beats" toy. When I heard the toy say "shut your mouth" I wasn't sure I heard correctly. The second time same morning I listened carefully. I heard "shut your mouth" again. I hope there is more to this but my first inclination would not be yo but this as a toddler gift. "Happy Day To You" would sound more "Happy" with music.

Extremely bad customer support. Horrible shipping times. No information for returns from Europe.

I messaged about a toy which my daughter got her hand trapped in due to a faulty design, on the 3rd. They replied to phone a premium number, which would cost me a fortune on my phone. I offered an alternative and they are ignoring me. I am alarmed that they won't take this seriously as it could cause a severe injury to a younger child. The design is dangerous and needs to be sorted!

I'd bought a Lunar New Year Doll Designed by Guo Pei barbie doll, it's been months and I have no idea if it's actually coming. I feel like I've been scammed. They took the money, but where is the product.
They have THE WORST communication. They've ignored my emails and messages asking for answers to when the item was to be shipped. It's quite a lot of money, I am so frustrated.

Edit: Amazingly after I posted this review they've been in contact and I have received a full refund, but I would never buy from this website again.

what is the point of having any hopes on ordering items when either enough isn't manufactured which before you get the chance things are SOLD OUT!!!! Mattel has become the WORST in having products and or shipping items in a timely manner. I once was a serious collector of Barbie and but once we lost the Barbiecollectors.com Everything went downhill from there. Many of my fellow collectors have turned to INTEGRITY TOYS and best believe, better quality in the dolls and fashion and you receive your purchases in a timely manner. I'm REALLY DONE WITH MATTEL😡😡😡😡😡

I ordered a Barbie for a gift for my niece. It took almost a month and tracking just ended with stating non deliverable. After 4 emails to Mattel, all I got back was the shipping number each time. I explained over and over that the tracking just ended with no delivery. I called USPS and they couldn’t help. Customer service with Mattel was non existent. I was so disappointed in their non service. I will never order again through them.

Don't use do not reply and no goods sent. For the first time have to go through a dispute,Disgusting

Had to pay a yearly memership to buy cars. First 2 car purchases my card info was stolen because they use shop pay and stripe instead of secure payments like paypal or google pay. Still fighting fraudulent charges from card thefts, lost rewards from other purchases I could have made while waiting on new card. Mattel acts like they wont even refund my yearly membership fee which I can't even use to buy cars. Terrible experience all around.

No communication, no tracking no, answer to emails 2 weeks after order.
Do not buy from this vendor

This was my first time ordering thru Mattel Creations/Mattel and will be my last because they are so difficult to deal with. Even tho the item was in stock, it took about a week and a half to get a tracking #. Once I did receive the item (a birthday present for my niece), it was disappointing to receive a blatantly defective item. I reached out to Mattel for an exchange (non-defective item for the defective one since I had to pay for shipping) and they took forever to respond. Although the item was in stock, they wouldn’t let me exchange (they claimed they need 3-4 weeks after they receive the item to process the exchange and by that point, the item may be sold out). I was told to buy the item again (cross my fingers it’s not defective because they don’t have a quality control dept). Again, I had to contact Mattel since they did not process my return after 4 weeks of receiving the item back. Even tho they promised to refund me the shipping for the defective item, they haven’t done so. This is a brand that I grew up with and wanted to share with my niece but it’s been nothing but frustration and disappointment in dealing with Mattel.

I ordered a barbie doll Lavernce cox edition. They claim to have sent my order, they never did. This entire company is scam. Avoid at all cost.

Terrible company. Ordered a $650 item months ago...apparently it was dispatched..but they never provided a tracking number and could not find one. After months and month of investigation they say they will refund me...I hope I actually get the refund

Gran customer service y paquete recibido en buenas condiciones y antes de lo que esperaba a pesar del retraso.
Me pillé 2 muñecas y pese a retrasos siempre me contestaban y me daban la información que necesitaba cada vez que les escribía

Bad company. Poor customer service. They do not process refunds. They claim that they never received the item. Stay away from this company. Poor company! Will never buy from again.

VERY, VERY POOR!!. I have spent $400 in 3 weeks on Masters Of The Universe Origins Figures and yesterday I bought a NEW HORDAK Figure opened it and it's a MESS!!. It has Glue all over the head, eyes are not painted in spots, AND it has 2 sets of red lips painted on it above the red teeth!!. I have reached out to Mattel on Twitter but they WILL NOT RESPOND back!!. Horrible Company and they do Not Appreciate their Customers it seems that spend ALOT OF MONEY!!. If this issue is not corrected I will be sticking with JUST Hasbro!!.

J'ai commander une poupée chez mattel usa ( la barbie reine d angleterre) commande accepté etc , le lendemain je recois un mail comme quoi le site n etait pas a jour et qu il n y a plus de barbie !!! Et ils me remboursent mais avec le taux de change je perd 7euro ,alors que c est pas moi qui a annulé la commande !! J ecris chez mattel France et eux me font comprendre que je l ai dans le baba , bref du vol

Horrible (none) customer service! I ordered the Hot Wheels RLC BMW M3 on 18th Jan. 2022 and TO THIS DAY i have NOT gotten my order, i have NO tracking information and my 4 mails are left UNANSWERED!

This is daylight theft.

A customer have to wait for back orders, then the back orders get extended; meanwhile, (STOCK X) gets the product the same day and sells it for outrageous prices the same day. Also products get taken out your cart at check out. Mattel Creations are Conniving Crooks.

Ma fille à reçu un centre équestre Spirit, il manquait une poutre à la structure. J'ai appelé le SAV France si on pouvait me l'envoyer ,on m'a indiqué qu'ils ne faisaient pas les pièces détachées. Je n'ai qu'a voir en magasin...très mauvais SAV
De plus la qualité du plastique est médiocre...
Ce n'est plus que que c'était Mattel