MasterQuote Omdömen 

848
•
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Se mer

Betygsatt 5 av 5 stjärnor

I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Se mer

Företaget har svarat

Företagsinformation

  1. Försäkringsagent

Skrivet av företaget

MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

848 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(848)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great experience with MasterQuote

Great experience with MasterQuote. The agent I spoke with was helpful, knowledgeable and professional. I’m very happy with the insurance I’ve bought.

13 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for the fantastic review, Lisa! I'm glad our team were able to assist you.

Betygsatt 5 av 5 stjärnor

Great

Great service

11 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for your five star review, Mr Baba!

Betygsatt 1 av 5 stjärnor

Simply shocking!

Masterquote should be struck off the list UK car insurance companies.
I have never come across a more unprofessional and crooked insurer in my years of driving.
Some months ago, I moved from an expensive region of the country to insure a vehicle to a very much lower risk area. After contacting Masterquote to notify them of my change of address, I was incredibly shocked to find that they were adjusting my monthly premium upwards by a significant amount. I pointed out that checking with other insurance companies and obtaining quotes, I had a very good idea of what I should be paying, give or take a few pounds. No movement on their premium...
So, I decided to cancel my policy and move to another insurer. Here I came unstuck, which having now read online reviews, I see I am not alone in doing..
I was slapped with a massive notice for cancelling and threats of court action. What with the lower premium of my new insurance company added to these extortionate fines, I'd have been better off swallowing the unjustified price rise offered by Masterquote.
In the end, after numerous threats, I paid up. Numerous emails, trying to get access to my former policy through their website and pointless hours on hold on the phone to this hopeless company in order to obtain a copy of my NCB have so far yielded nothing.
So I'm massively out of pocket. I've been robbed and deceived by them and now due to their incompetence, am paying full whack because I cannot provide my NCB.
A free word of advice to anyone reading this review - Steer clear of Masterquote. Cheap does not always mean cheerful!

9 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Good Morning,

Thank you for review.

I'm sorry that you haven't had a positive experience with Masterquote.

I have arranged for a member of our customer service team to call you to discuss this further.

Kindest Regards,

Betygsatt 2 av 5 stjärnor

Not the best...

I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through to someone they keep you on the phone for infinitely longer than is necessary. But you cannot always find what you need online. It's a fine line but would not ordinarily use these again.

7 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Good Morning Tracey,

Thank you for your review.

I'm sorry that the experience you had with one of our agents wasn't a positive one. We appreciate your feedback as we are always working to improve the service we provide to customers.

We do have a live chat feature and email contact, if this is more convenient should you need to contact us in the future.

Kind Regards,

Betygsatt 5 av 5 stjärnor

Easy

Easy, faultless, just as it says on the tin.

7 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for your positive review, Mr Hunt!

Betygsatt 5 av 5 stjärnor

Good service provided.

Reasonable price and really easy to use.

7 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for the 5 star review Claudia! I'm glad you've found our prices to be competitive.

Betygsatt 5 av 5 stjärnor

Straight forward

Straight forward, happy with cote.

7 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for your positive review Mr Hafri!

Betygsatt 5 av 5 stjärnor

Car insurance

Very helpful and easy to use would recommend

6 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for the five stars Mr Hedgcock!

Betygsatt 5 av 5 stjärnor

fab service

This is a great service and pleasure to deal with kept me well informed.

5 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for your fantastic review Mrs Brown!

Betygsatt 1 av 5 stjärnor

Trying to contact them is near to…useless service

Trying to contact them is near to impossible
They take your money then never follow up on anything.

4 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Good afternoon Mr Ingham and thank you for your review.

I am sorry to hear you have not been able to contact us to discuss your policy. I have arranged for one of our customer service representatives to contact you shortly to discuss any queries you may have.

Kind regards,

Betygsatt 1 av 5 stjärnor

Poor Poor customer service

I have tried on numerous occasions to contact you in order to not renew my policy. after being on the phone line for 10 minutes or more on 4 separate occasions i have cancelled my direct debit and moved my business elsewhere,

3 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Good afternoon Mr Burns and thank you for your review.

I am sorry to hear you have not been able to contact us to discuss your policy. I have arranged for one of our customer service representatives to contact you shortly to discuss any queries you may have.

Kind regards,

Betygsatt 2 av 5 stjärnor

I am very satisfied with the way my…

I am very satisfied with the way my treatment from master quote and would recommend them to a people looking for a insurance policy.

2 november 2019
Omdöme utan inbjudan
Logotyp för MasterQuote

Svar från MasterQuote

Thank you for your feedback Mr Cottee.
If there is a reason as to why you've scored us two stars, we'd love to take this feedback on board.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer