Tepilo Omdömen 

Just sad, I blame Sarah Beeny for my awful experience... A terrible company to deal with.

Not impressed, 8 months on still got a headache with our sale that has fallen through and money taken via Sarah Beeneys "estate agent" laughable,,,,,,

Have tried to receive a free valuation but unable to as website was not working. Tried to email, but email undelivered. Does Tepilo actually exist or indeed does Sarah Beeny know what an appalling service her people are providing. Got to go...going to check out Purple Bricks.

Was a customer. After they went into administration, now no contact even though the websites are live for tepilo and emoov.

I can't login and my property details are not there.

I am going to use a traditional agent. I'll pay for the time tepilo actually listed my property pro rata but will not be paying the full amount.

Purchased premier package. Should have listened to “red flag”when they I told me they would charge me if I used my own solicitor. To get me to sign up they waved this fee. It ended up being a Waste of money! The people that were supposed to help you were useless and spent the contract period letting me every couple of months by email when they were going to be away on their holidays. The final straw was when they went bankrupt 9 months into the 10 month contract but took the full fee for 10 months listing. Never Again, was glad to see the back off them.

Helpful staff although I had to keep chasing rather than they updating me. Not as proactive as I expected.

Tepilo were unprofessional from the off eventually I had an offer from an unqualified buyer then subsequently fell through wasting months of time,then it was relisted and finally when I did get an offer the operators took ages to sent correspondence except of course to ring me and ask for payment.

Awful Service, don't use!
I paid up front for the service, they set me up with photos on rightmove and zoopla but after that did very little, it got so bad at one point that i couldn't get hold of anyone at the company at all! This went on for two months! I have since complained and i haven't had a response at all and that was months ago! In the end i sold it myself, acting as the agent. Only use if you don't want an agent and want to advertise on rightmove.

My partner put his house up for sale with Teplo and after 3 months he felt like they wasn't pulling there way so he asked them to take it off market as he was gonna go with a local estate agent so after refusing to pay them full amount as the service was awful they agreed on a settlement and he paid it straight away thought nothing of it and year to the date it was put on the market with them my partner had a letter from shawbrook asking for the rest of the money that owed as they paid teplo the full amount we are now having to sort this and now all of shudden the emails have disappeared from teplo and my partner can't get through to them to see what was going on think it disgusting how they done this and I would warn people to avoid them!! They don't care about selling your house they just want money off you!

Awful, staggeringly unprofessional service inc. not returning calls/emails, secretly put up fees, awful house write-up with spelling mistakes, and then to make matters worse if you take the finance option (pay fees 6-months after your sale) they don’t tell you that you’re now forced to use their online conveyor or the fee nearly doubles (Premier Property Lawyers) who are just as bad!

Between the two companies they made the process of selling our house longer (because they were both so slow at doing anything) and more stressful then it needed to be!

Everything went very smoothly. Tepilo offered to do as much or as little as I wished.
Property sold quickly once I approved the detail.

Update: 9th June 2019. Trust Pilot suspended my review below as the 'new' eMoov believed I wasn't a genuine customer. I was asked to submit either an invoice or emails from eMoov. Who has the time or inclination to write a rogue review????? I felt both eMoov and Trust Pilot were accusing me of being a liar. Of course once I supplied the information Trust Pilot wanted my review was put back online. Make up your own mind about both organisations.

Joined forces with Emoov ( which went into administration early December 2018 and whom I used to try to sell my house though it is still on the market). From what I know Sarah Beeny is just a figurehead of Tepilo whom my partner used to sell a flat early 2018- he said they were useless and went with another agent after paying Tepilo's fee. So maybe we should all think that using an online estate agent is cheaper initially but in the long term maybe a traditional agent offers better value! Oh and Sarah, if I were you drop your name from Tepilo.... you have gone way down in my estimation....

Tepilo are nothing but an utter sham and a disgrace to the profession.
From day one My call handler rushed me through the finance agreement by a Mr Ben Robertson (whom we never had any dealings with subsequently, though we were lead to believe that he was the going to be the person to "see us through the process") We then got put through to Nathaniel Sale, who was utterly uninterested in anything but his script. No attention was paid to the wording of the advert, when I complained I had to pause the advert, then the flat went back onto market at a price that was not discussed! I had an ongoing complaint, directed at the shoddy work of both Nathaniel and moreover Harvey Ayekpa. Both were utterly incompetent and cost us dearly in time and stress. My complaint was upheld by Tepilo and I was dealing with head of customer services Agethe Geretti. She has since now departed, good on her is all I can say. However nobody took ownership of my ongoing complaint and as a result I have been charged nearly £800 for a "service" that was not delivered. I emailed both Emoov and Tepilo to stop this payment being taken, I have tried to call, only to get an answer machine telling me that at the present time no calls can be answered. Not good enough. Avoid avoid avoid. Emoov are still not up to the job either. Not a word from them despite numerous phone calls explaining that we have an upheld and ongoing complaint. I want my money back, it has not been earned in any way. I cannot get through to anybody at present but whichever way Tepilo want to play this, I intend fully on getting my money back.

Tepilo are the worst company I’ve ever experienced. I would NEVER recommend them to anyone.

We put our house up for sale with Tepilo in September, they were quick to take our money but service was shockingly bad as soon as we’d made payment.
The photos were terrible, description was wrong, floorplan was inaccurate and the estate agent they sent round to value our property asked us what we wanted to sell for instead of giving us a professional valuation! They then put our house live on rightmove before we’d given our approval.

We tried to contact Tepilo to rectify things but either couldn’t get hold of anyone or when someone did answer, they didn’t know how to deal with the problem. We also never heard anything from our assigned agent despite being told he would call us. We could also never get hold of him.
After 2 weeks of hearing nothing from anyone, no viewings, emails or calls, we decided to withdraw our property from rightmove and cancel with Tepilo. We were within our 14 day cooling off period and we were told in an email by a manager named Mitchell Clark that we would receive a minimum refund of £650... it is almost mid December and we’ve had no refund. Despite sending several emails to customer services and Mitchell, we’ve heard nothing.

In the meantime we’ve sold our property via a local estate agent, who have been brilliant. One of the people who came to view our house said he’d tried to book a viewing during the time that the house was for sale with Tepilo, but that he couldn’t get through on the phone. This confirmed our earlier doubts that potential viewers/buyers couldn’t get booked in.

My husband and I are so upset that we’ve had such bad service from Tepilo, moving house is a stressful time anyway and they’ve made it ten times worse! We want our refund, we are entitled to it, we even have it in writing. Come on Tepilo, sort it out.

House placed on the market in May - they’ve secured one viewing in 6 months - paid for the viewing service and the agent was late so didn’t show the buyer around the property. The photographer didn’t take the pictures and the floor plan was wrong, we haven’t even heard from them in the last 3 months dispite their “we will contact you every 2 weeks even if we have no news” and we our now on our 3rd account manager as they keep leaving

Smell a rat anyone? So Sarah Beeney's company Tepilo experiences considerable financial difficulties, but continues trading taking money upfront from 5000 plus sellers....Tepilo suddenly gets taken over by Emoov and a month later Emoov goes into administration....Sarah Beeney seems to have successfully extricated herself from the dismal failure that was her company....JUST IN TIME! Lucky for her sense of foresight...

Dreadful service, or to be specific no service. My parents flat was valued by tepilo in October with the agreement we would let them know when the flat was empty and ready to be photographed. I have tried to contact them many times. I was cut off on the live chat, I get cut off every time I try to ring and my repeated requests for a call back are ignored. Now when I try to ring there is an automated message saying they are unable to take calls due to unforseen circumstances!!! I have contacted citizens advice and an awaiting their response, and hope that trading standards get involved. This company should be closed down.

My ex put our house, owned in joint names, on the market using Tepilo with my knowledge. Tepilo didn't check that I wanted to sell the property, which I think is poor and potential time waste for interested buyers. I contacted them and asked to be included in communications but this never happened. I have repeatedly asked for calls back from our agent Kane Phillips, but this also doesn't happen. We secured an offer of asking price within a month of putting the house on the market, but the chain (2 properties) broke after 10 weeks, because our buyer failed to provide information. Kane/Tepilo didn't bother letting us know the problems with our buyers, nor did he return calls challenging him on what was happening with the sale. I sent an email on 18 November and haven't received a response. I've contacted Tepilo, now Emove by telephone, 3 times in the last week, never being able to speak to Kane Phillips, and on each occasion they confirmed he would phone back. The final time (yesterday) I asked to speak to a manager. I'm still waiting for that call to be returned. It's easy to hide when there's no office to visit. It may be a cheap service, but we're certainly paying the price. I've never experienced such poor service.

We were the sellers at the top of a chain of 4, with a property sold through Tepilo at the bottom. My agents worked tirelessly to try and get answers to reasonable questions from Tepilo and were unable to speak with people who had the vaguest idea of what was going on. My agents even had to tell Tepilo that their property had been re-sold to a new buyer as the girl on the phone didn't know! We were passed from pillar to post, speaking to a different person every time, with phone calls not returned and emails ignored.

I tried to engage with them by DM on Twitter with a little success until being told suddenly that they could no longer discuss it with me and blocked me.

The worst thing about this whole experience is that the "sale" of their property was running for nearly 4 months without proof of funding from the investor at the bottom. This is one of the first things that a PROPER estate agent will insist on seeing evidence of.

We eventually got to Exchange and then, on the day of Completion, the investor had failed to transfer the necessary funds over, with the sale eventually going through at 8 minutes to 5!

It was only due to the hard work and diligence of my agent and the one immediately below that the sale remained together and progressed at all. Tepilo didn't give a damn.