If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Se mer
Företaget har svarat
I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Se mer
Företaget har svarat
I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van
Kontaktuppgifter
The Connect Centre, Kingston Crescent, PO2 8QL, Portsmouth, Storbritannien
- 02394 003 200
- masterquote.co.uk
3,1
Medel
848 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I didn't even have to pick the phone up…
I didn't even have to pick the phone up and speak to anyone
17 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Mrs Cunningham, thank you for the feedback. We do try and make the renewal process as seamless as possible.
Very efficient and helpful
16 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Mr Campbell, thank you for such positive feedback and the 5 stars!
Do not use this unscrupulous company
Very unscrupulous company that I would never use ever again. They automatically renewed my insurance policy - even though I had given notice to cancel because the lease car I had been insuring had completed it’s contract and been returned. They then chased for cancellation charges and again then sent to debt collection when I disputed the payment. They ended up charging me hundreds of ponds for insurance policy that I had previously cancelled for a car I didn’t even have. Do not touch this company with a barge pole.
16 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for taking the time to leave a review. I am sorry to hear you have been dissatisfied with the experience. I am keen to get this looked into for you to see if there is anything we can do to help resolve your issue. If you would like us to look into this further, please email your policy details to service.admin@masterquote.co.uk . Alternatively you can call us on 02394 003 200 to discuss this with a customer service representative. Thank you.
Quickly and efficiently got my quote…
Quickly and efficiently got my quote and sorted my insurance.
15 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Mrs Wilkinson, thank you for such positive feedback and the 5 stars!
Dealt with inexperienced staff
Dealt with inexperienced staff, over priced the policy, so he knocked £50 off then phoned the next day and said he had got it wrong I owe another £36.
14 februari 2020
Omdöme utan inbjudan
Professional
Restarting my car insurance was quick and efficient, I completed the transaction without any problem.The person who assisted me was professional and knowledgeable.
13 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the great review Miss Sampson.
A most helpful and friendly assistant…
A most helpful and friendly assistant (George)
Customer Service at its best!
13 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Mrs Sweeney, thank you for the excellent feedback and the 5 stars!
Best quote by a long way
Best quote by a long way.
Quick and easy renewal and as long as the renewals keep falling, I can’t see me going elsewhere.
12 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the super 5 star review Shelley. We are pleased to hear you are happy with our product and the price.
Very poor didn’t even inform me of the…
Very poor didn’t even inform me of the renewal price went up by £200+ and won’t let me cancel without a massive fee
Not next year and never again
12 februari 2020
Omdöme utan inbjudan
I have already done a review stating I…
I have already done a review stating I had to send in my Husband’s death certificate before you’d stop our insurance. Which only had a day left before renewing. I have done this and thank God it is now cancelled. But now you’ve sent another review to do asking my Husband to voice his review.
Yes it may be a computer sending this but show’s you don’t read them. Sensitivity is Obviously not this company’s strong point.
9 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Dear Mrs Smith, thank you for your recent review. I am sorry to hear you feel this way. We do take the executors process very seriously and try to make any policy changes/cancellation as easy as possible without causing too much stress or inconvenience to our customers at such difficult times.
Great service.
8 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the great 5 star review Miss Rogers.
Svar från MasterQuote
Thanks for the 4 stars!
Quick fast and easy
6 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thanks for the fab review Edward!
Great job and good value insurance
6 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the great review!
Have always fiund them to be helpful…
Have always fiund them to be helpful and supportive
6 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the great review, Lorraine!
excellent service
4 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thanks for the great review Steve!
shambles
Absolutely awful went online to make an amendment to my policy because I changed registration of the car, however it would not let me change this on line then the call handler somehow managed to lock my account and this could not be changed because my policy was up for renewal. Their solution to this was emergency cover however if I had to make a claim I would have to pay the full amount of the new policy. Needless to say unhappy ex customer of Masterquote.
3 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the review, Mr Wareing. I am sorry to hear you have had some complications with your policy renewal and making amendments. This has been referred to our management team as we are always looking to improve our processes. Sorry for any inconvenience this may have caused you.
Been waiting for my car to be fixed for…
Been waiting for my car to be fixed for two years. Expensive and don’t get the service
1 februari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the review, Miss Croft. I am sorry to hear you have been having issues with your vehicle. I have arranged for one of our customer service representatives to call you within the next 48 hours to assist with any queries you may have.
Easy to deal with
Easy to deal with , have been with masterquote a long time , no reason to change
31 januari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the great review, Mr Cartwright!
I thought they was very good also…
I thought they was very good also explaining everything in detail very helpful that’s why I renewed my insurance which them
30 januari 2020
Omdöme utan inbjudan
Svar från MasterQuote
Thank you for the fantastic review, Mrs Cripps.
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