The product was excellent. I have used before & makes a real difference. The reason for deduction in stars( which would have been zero) was the delivery Company DX just left the product in full view a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Superb product ( foot file ), extremely sturdy, has great effect on hard skin. Order processed very quickly & delivered packaged well. Would pay a little extra for a good cover for storage, & definit... Se mer
Företaget har svarat
My nails were brittle,flaky and splitting so I purchased Dabbs nail strengthener.Have been using it for several months now and my nails are in really good condition.I can safely grow them longer and... Se mer
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My72 year old toe nails were not looking beach ready so invested in the laser nail product. I have been using the clip on laser for a month and is is making a huge difference! My nails are a healthy p... Se mer
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Företagsinformation
Skrivet av företaget
Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, and Legs.
Kontaktuppgifter
33 Duke Street, W1U 1JY, London, Storbritannien
- 02074869273
- office@margaretdabbs.co.uk
- margaretdabbs.co.uk
4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Margaret Dabbs London
Dear Susan Longmire,
Thank you for your lovely review. We are delighted to hear that you have been pleased with both our offers and the speed of delivery. It is always wonderful to know that the overall experience has been such a positive one.
We hope you continue to enjoy your products, and we look forward to welcoming you back again soon. You can explore our full range of hand, foot, leg and nail care at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
Great response from the company when…
Great response from the company when the courier failed to deliver my purchase quick response and their intervention meant the parcel was eventually delivered
26 maj 2026
Svar från Margaret Dabbs London
Dear Paul Patricia,
Thank you for your kind review. We are delighted to hear that our team was able to step in quickly and assist when the courier was unable to complete your delivery. Ensuring our customers receive their orders without unnecessary stress is very important to us, so it is wonderful to know our intervention helped resolve the situation.
We hope you are now enjoying your purchase, and we look forward to welcoming you back again soon. You can explore our full range of hand, foot, leg and nail care at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
Great quality products
Great quality products. Good range to choose from. Speedy delivery. Very happy with my purchases and will definitely be back.
26 maj 2026
Svar från Margaret Dabbs London
Dear Bettina Williams,
Thank you for your lovely review. We are so pleased to hear that you are enjoying our products and that you appreciate the range available. It is especially wonderful to know that your orders have consistently arrived quickly and that you are very happy with your purchases.
We truly value your continued support and look forward to welcoming you back again soon. You can explore more from our award winning hand, foot, leg and nail care collection at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
I absolutely love this product as it is…
I absolutely love this product as it is the only thing that soothes my feet.
26 maj 2026
Svar från Margaret Dabbs London
Dear Heather,
Thank you so much for your wonderful review. We are delighted to hear that our product provides you with such soothing relief and has become an essential part of your foot care routine. It is always incredibly rewarding to know our formulations are making a real difference.
To enhance your comfort further, you may also enjoy our Intensive Treatment Foot Oil or Foot Hygiene Cream, both designed to nourish and support very dry or tired feet. You can explore the full range at https://www.margaretdabbs.co.uk.
Thank you again for sharing your experience.
Kind regards,
Margaret Dabbs London
I have bought your nail polish and hand…
I have bought your nail polish and hand cream a few times now and loved them so much ♥️ so when my friends birthday was coming up I thought why not get her some ,when I came to order them I found that there was a free foot cream with them so was well chuffed,my friend absolutely loves them and what a great birthday present ,I was worried I wouldn't get them on time but no problem there 😊
26 maj 2026
Svar från Margaret Dabbs London
Dear Customer,
Thank you for your lovely review. We are delighted to hear that you have enjoyed both our nail polish and hand cream, and that they made such a well received birthday gift for your friend. It is also wonderful to know that our special offers helped make your purchase even more enjoyable.
We are very pleased that your order arrived in time and that everything went smoothly for such an important occasion.
To continue exploring gift ideas, you may like our beautifully curated hand and foot care sets, which make ideal presents for friends and family. You can discover more at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
I needed some replacement filing pads…
I needed some replacement filing pads for my heel file and was so pleased when they arrived. Clearly I had waited too long to change them! And I was surprised to see so many pads in the refill pack so now I know to change them more frequently.
26 maj 2026
Svar från Margaret Dabbs London
Dear Mrs Macklen,
Thank you for your kind review. We are delighted to hear that your replacement filing pads arrived promptly and that you are pleased with the quantity provided in the refill pack. It is always helpful to know our customers are getting good value and ease of use from our products.
We hope you continue to enjoy your foot care routine, and you may also wish to explore our Intensive Hydrating Foot Lotion to keep your feet beautifully smooth and nourished. You can find these at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
Good quality products!
11 maj 2026
Svar från Margaret Dabbs London
Dear Mrs Macklen,
Thank you for your kind review. We are delighted to hear that your replacement filing pads arrived promptly and that you are pleased with the quantity provided in the refill pack. It is always helpful to know our customers are getting good value and ease of use from our products.
We hope you continue to enjoy your foot care routine, and you may also wish to explore our Professional Foot File or Intensive Hydrating Foot Lotion to keep your feet beautifully smooth and nourished. You can find these at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
Terrible experience
Terrible experience. Twice now I have booked into the Margaret Dabbs clinic at Liberty for a medical pedicure a month prior to going on holiday to secure a slot in good time. Twice on the day I have had my appointment cancelled due to 'sickness' with literally a few hours notice, and no suitable alternative slot offered. DO NOT book if you want to be sure of an appointment prior to an event. The receptionist was hardly apologetic, and made a cursory attempt to find another appointment, which would have meant me travelling out of my way to other clinics on a different day, and during working hours.
It is a shame, as when I have successfully had an appointment the service has been great, but having been let down like this twice now I shall never again bother with the last minute pre holiday hassle which this clinic has given me.
8 juni 2026
Omdöme utan inbjudan
Svar från Margaret Dabbs London
Dear Gwyneth,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with your clinic appointments at Liberty and the frustration caused by the last minute cancellations. We completely understand how disappointing this must have been, particularly as you had planned in advance for an important occasion.
This is not the standard of service we aim to provide. While occasional unforeseen circumstances such as staff illness can occur, the level of communication and the lack of suitable alternative options you described clearly fell short of expectations, and we sincerely apologise.
Your comments regarding both the handling of your appointments and the customer service you received at reception have been noted and will be shared with the clinic management team for review. We take this very seriously and are committed to improving reliability and the patient experience.
We are pleased to hear that you have previously enjoyed your treatments, and we truly regret that this experience has affected your confidence in booking again.
Kind regards,
Margaret Dabbs London
Poor after sales service
I ordered for the first time and had a problem with my order, the packaging and a label were damaged. I have phoned and emailed repeatedly and keep getting a voice message when phoning and email when contacting customer services saying they will get back to me. I had one rude reply by email saying they would send out new packaging and that did not materialise. Good product very poor service on after sales.
14 maj 2026
Omdöme utan inbjudan
Svar från Margaret Dabbs London
Dear D Butcher,
Thank you for taking the time to share your feedback. We are very sorry to hear that your first experience with us has been disappointing and that you have encountered issues with both your order and our after sales support.
We completely understand how frustrating it must be to receive damaged packaging and a label issue, and we are especially sorry that your attempts to contact us have not resulted in a timely and helpful resolution. This is not the standard of service we aim to provide and we apologise for the lack of follow up and for the response you felt was rude.
We would very much like the opportunity to put this right. If you have not already received a satisfactory resolution, please do contact our Customer Service team again with your order details so we can ensure replacements are sent and your concerns are properly addressed.
Thank you for bringing this to our attention.
Kind regards,
Margaret Dabbs London
No order received & no response from customer service
I placed an order on May 17.
USPS still says they’re still awaiting receipt of the package from M Dabbs.
I wrote two emails last week, neither of which received a response. Very poor customer service!
Upon ordering, it said that I would receive my items within 5 to 7 business days. It has now been 14 business days.
17 maj 2026
Omdöme utan inbjudan
Svar från Margaret Dabbs London
Dear D Butcher,
Thank you for taking the time to share your feedback. We are very sorry to hear that your first experience with us has been disappointing and that you have encountered issues with both your order and our after sales support.
We completely understand how frustrating it must be to receive damaged packaging and a label issue, and we are especially sorry that your attempts to contact us have not resulted in a timely and helpful resolution. This is not the standard of service we aim to provide and we apologise for the lack of follow up and for the response you felt was rude.
We would very much like the opportunity to put this right. If you have not already received a satisfactory resolution, please do contact our Customer Service team again with your order details so we can ensure replacements are sent and your concerns are properly addressed.
Thank you for bringing this to our attention.
Kind regards,
Margaret Dabbs London
Very good all round.
22 maj 2026
Svar från Margaret Dabbs London
Dear Customer,
Thank you for your review. We are pleased to hear that your overall experience was a positive one and that you were happy with our service and products.
We would love to welcome you back again soon and hope you continue to enjoy exploring our award winning hand, foot and nail care range at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
Customer Service
The customer service unfortunately is very poor, I have received a damaged item and am unable to use the product, I have contacted the customer service team in various ways with no response, such a shame as I was really keen to try this product and am now left with something unusable that I wouldn’t normally spend that amount of money on.
22 maj 2026
Svar från Margaret Dabbs London
Dear Denise,
Thank you for taking the time to share your feedback. We are very sorry to hear that you received a damaged item and have not yet received a response from our Customer Service team despite your attempts to contact us. We completely understand how frustrating and disappointing this must be.
This is not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused. We can confirm that we have now resolved the issue and we appreciate your patience in this matter.
Thank you for bringing this to our attention.
Kind regards,
Margaret Dabbs London
Despite numerous messages left on all 5…
Despite numerous messages left on all 5 customer service phone numbers, e mail to customer services over the past 2 weeks, I have yet to have any communication with your head office.
This reflects extremely poorly not just on me as a customer but on your company and staff who appear not to know "what's going on at head office".
This said, 5 stars to a staff member in your Glasgow branch who reacted to my previous 1 star review and allerted her senior colleague, Jasmin in your Marlebone branch (another 5 stars, thank you) who on behalf of your company resolved my issue within 24 hours.
Your reputation goes before you, but your customer service is appalling.
Perhaps Margaret would like to know.
20 maj 2026
Svar från Margaret Dabbs London
Dear Jonathan Allan,
Thank you for taking the time to share your detailed feedback. We are very sorry to hear about the difficulties you experienced in trying to contact our Customer Service team and the lack of response over an extended period.
We are however very pleased to hear that members of our retail team were able to step in and resolve your issue so effectively, and we will ensure your kind comments regarding the Glasgow and Marylebone teams are shared with them.
That said, we are genuinely sorry that your experience with our head office communication fell far below expectations. Your feedback is extremely important and will be reviewed carefully so we can improve our responsiveness and coordination across teams.
We truly appreciate you bringing this to our attention and hope that despite your frustration, we may have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Margaret Dabbs London
excellent company and products
Professional company with excellent products. My order arrived promptly, well packaged and with good communication from order to delivery. The hand serum is lovely and I can feel the difference already. My hands are smoother and softer, and I look forward to them getting even better with time.
22 maj 2026
Svar från Margaret Dabbs London
Dear Customer,
Thank you for your lovely review. We are delighted to hear that your order arrived promptly, well packaged, and that you are enjoying your Hand Serum. It is wonderful to know you are already noticing such positive results, with your hands feeling smoother and softer.
To further enhance your routine, you may also enjoy our Nail and Cuticle Serum or Intensive Treatment Hand Lotion, both designed to work beautifully alongside the Hand Serum for even greater nourishment and care. You can explore our full collection at https://www.margaretdabbs.co.uk.
Thank you again for your kind words and support.
Kind regards,
Margaret Dabbs London
Very disappointed with customer service
Very disappointed. I ordered 3 products on a next day delivery, the shipping didn't up date as expected and it took 2 days to arrive. When it did, only 1 out of 3 items were received. I have tried calling the number online and on the paperwork, sent 2 emails and still no one is getting back to me.
2 juni 2026
Omdöme utan inbjudan
Svar från Margaret Dabbs London
Dear Johanna Todd,
Thank you for taking the time to share your feedback. We are very sorry to hear that your order did not arrive complete and that you have not been able to reach our Customer Service team despite your repeated attempts. We completely understand how frustrating and disappointing this must be.
This is not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused. We would very much like to resolve this for you as quickly as possible and ensure the missing items are sent or an appropriate solution is provided.
If you have not yet received a response, please contact us again with your order details so we can investigate this as a priority.
Kind regards,
Margaret Dabbs London
Good price for items ordered.
Good price for items ordered.
Well packaged and arrived within 2 days.
21 maj 2026
Svar från Margaret Dabbs London
Dear Carole Scott,
Thank you for your lovely review. We are delighted to hear that you were pleased with the value of your order, the packaging, and the speedy delivery. It is always wonderful to know that our customers are enjoying both the products and the service.
We hope you continue to explore our award winning hand, foot, leg and nail care collections, all designed to support beautiful results at home. You can discover more at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
I have done this before!
I have done this before!! I placed an order and paid and was e mailed to say items still in basket so i went back in and the order was resubmitted to i got 2 order and i only wanted one. An issue with software that i was e mailed about. I did ask for a free gift as compensation but got no response so wont be buying from you again
1 maj 2026
Svar från Margaret Dabbs London
Dear Valerie Girdlestone,
Thank you for taking the time to share your feedback. We are very sorry to hear about the duplication of your order and the frustration this has caused. We completely understand how upsetting it must be to have been charged twice when you only intended to place one order.
We are also sorry that your request for a goodwill gesture was not acknowledged, as this is not the level of care we aim to provide. This sounds like a technical issue at checkout and we sincerely apologise for the inconvenience caused.
We would very much like the opportunity to resolve this for you properly. If this has not already been addressed, please contact our Customer Service team with your order details so we can investigate both orders and ensure any necessary refund or adjustment is completed as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Margaret Dabbs London
Svar från Margaret Dabbs London
Dear Barbara,
Thank you for your kind review. We are delighted to hear that you found the ordering process straightforward and that your order arrived on time. Providing a seamless shopping experience is something we always strive for.
We hope you enjoy your purchase and look forward to welcoming you back soon. You can discover more of our hand, foot, leg and nail care collections at https://www.margaretdabbs.co.uk.
Kind regards,
Margaret Dabbs London
My lovely feet The product is great the skin on my…
The product is great the skin on my feet is no longer dry and peeling , love it
6 maj 2026
Svar från Margaret Dabbs London
Dear Mrs Davis,
Thank you for your lovely review. We are delighted to hear that our product has transformed your feet and helped eliminate dry, peeling skin. Knowing that you are enjoying such noticeable results is exactly what we hope for.
To maintain beautifully soft feet, you may also enjoy our Professional Foot File or Intensive Treatment Foot Oil, which work perfectly alongside your current routine to keep feet smooth and nourished. You can explore the collection at https://www.margaretdabbs.co.uk.
Thank you for choosing Margaret Dabbs London.
Kind regards,
Margaret Dabbs London
Still not received my order
Still not received my order .
Customer service has yet to contact me , inspite of emails / phone calls .
21 maj 2026
Svar från Margaret Dabbs London
Dear Wendy,
Thank you for taking the time to share your feedback. We are very sorry to hear that you had not received your order and that you were unable to get the support you expected after contacting our Customer Service team. We completely understand how frustrating this must have been.
This is not the level of service we aim to provide and we sincerely apologise for both the delay and the lack of communication. We would very much like the opportunity to investigate this further and ensure your concerns are fully resolved. If you have not already been contacted, please email our Customer Service team with your order details so we can look into this as a priority.
Thank you for bringing this to our attention, and we hope we can restore your confidence in Margaret Dabbs London.
Kind regards,
Margaret Dabbs London
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