Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... Se mer
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... Se mer
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... Se mer
Företagsinformation
- Klädbutik
- också i
- Herrkläder
Kontaktuppgifter
High Street 375, EH1 1PW, Edinburgh, Storbritannien
- marchbrae.com
4,6
Utmärkt
923 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product
3 januari 2024
Beautifully Made
A beautifully made, cosy Aran knit snood at a very reasonable price. I am delighted!
11 januari 2024
Quick and fast service .
10 januari 2024
Scarf as expected lovely and soft with…
Scarf as expected lovely and soft with my clan tartan. Well packaged, received very quickly. Will use company again
8 januari 2024
Sorry but kilt was miles too small so…
Sorry but kilt was miles too small so am in the process of returning.
8 januari 2024
Svar från Marchbrae
Dear Jenny,
Thank you for reaching out, and I appreciate you bringing this to our attention.
I'm sorry to hear that the kilt did not fit as expected. I'm glad to see that our customer service team has been able to assist you in the return process and facilitate a refund. Your satisfaction is important to us, and we appreciate your understanding.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and are here to ensure your experience with us is a positive one.
Thank you for your understanding.
Henderson Scarf
Straight forward transaction and a lovely good quality Henderson scarf. Unfortunately it is Birthday present for my brother in law in March.
But Will definitely shop again on your site.
27 december 2023
Amazing staff
Catherine and Melodie have been amazing helping and guiding to buy a jacket. Catherine was very polite and patient with me whilst I was trying the jackets.
5 januari 2024
Good customer service
Good communication by email on my order and swift delivery.
A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from opening the package.
Delighted with item for style, price and size. Would recommend.
5 januari 2024
Super service & Excellent Product
Excellent product, fantastic pricing and superb service. An indication of delivery timeframes on the website would be an advantage to shoppers tho.
5 januari 2024
Pretty & warm lambswool scarf
Bought in the sale after Christmas. Light in weight but warm scarf in “blues mixture”. Very happy with purchase.
3 januari 2024
Excellent service
Excellent service. Item as described and speedy, well packaged delivery.
3 januari 2024
You did no wrong my fault for not…
You did no wrong my fault for not checking the length very sorry thank you
3 januari 2024
Svar från Marchbrae
Dear Silvia,
We appreciate your honesty and understanding. If there's anything specific that you feel we could improve on to earn a higher rating in the future, please don't hesitate to let us know. We value your feedback and are committed to providing the best possible service.
Shambolic
After a very long and in depth conversation with customer services about which jacket I wanted, and to be told it was in stock it was surprising when the wrong jacket turned up - again. Albeit first time round it was from Heritage Scotland but same group and same customer service. Place is a complete shambles. Also offered a 40% refund if I kept the jacket the first time around. You couldn’t make this up.
4 januari 2024
Svar från Marchbrae
Dear Nick,
We sincerely apologize for the inconvenience you experienced with your recent order. When we looked into this we we're glad to find that our customer service team was able to assist you in securing a full refund. We understand the frustration caused by the mix-up and appreciate your patience.
We're grateful for your understanding and would like to assure you that steps are being taken to prevent such errors in the future.
Nice scarf .Pleased with purchase.
20 december 2023
Absolutely rubbish
Absolutely rubbish. The pin fell away from the back of the brooch within seconds of taking it off the padded wrap it arrived on. Disappointing. Not worth returning it.
20 december 2023
Svar från Marchbrae
Dear Daniela,
We sincerely apologize for the inconvenience you've experienced with your brooch. We're truly sorry to hear about the pin issue. To make amends, we have issued a full refund for your purchase.
Your feedback is valuable to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly.
Thank you for bringing this to our attention.
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