ManyChat Omdömen 

The buggiest service I have ever seen in my life. And I'm barely through the registration process. It's crazy how the systems can work so poorly.

They couldn’t solve my problem in October, and didn’t notice me for any updates. They kept charging me $25 for 5 months and refused to refund me. They can literally see I didn’t even use their platform for months ( didn’t even open it) and still said they can’t refund me. Such a shame.

Working with ManyChat has been a game-changer for our business and our clients.

As an official partner, we’ve been able to leverage their platform to create powerful, automated conversations that truly connect with audiences without losing the human touch.

What we value the most is how intuitive, reliable, and constantly evolving the platform is.

It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way.

If you're looking to turn conversations into conversions, ManyChat is definitely a tool we trust and recommend.

Proud to be part of their partner ecosystem 🤝

I am writing this to formally register my deep dissatisfaction with ManyChat’s services and what I can only describe as non-existent technical support.

For the past three days, I have been unable to send urgent messages to my clients, causing significant disruption to my business operations. Despite marking my request as "Urgent," the experience has been a cycle of incompetence:

Ineffective AI Bot: I was forced to answer dozens of repetitive questions that led to absolutely no resolution.

Evasive Human Support: The operators provide canned, standardized responses. I have been repeatedly asked for screenshots that had already been provided, proving that the agents are not even reviewing the history of the ticket.

Absurd Explanations: In the latest response, I was told that the reason I cannot send messages is because I am—astonishingly—sending messages. This level of technical "reasoning" is unacceptable and insulting to a paying customer.

There has been zero effort to understand the specific nature of my problem or to provide a personalized, effective solution. Instead, I am met with a lack of empathy and a total disregard for the urgency of my situation.

I am documenting this experience not only as a demand for an immediate and real solution but also as a warning to other businesses about the risks of relying on a platform that leaves its users stranded when they need help the most.

I expect a human response from someone capable of actually solving this issue immediately.

Tried to upgrade to pro from essential
But the card didn’t go through. Then bam it went back to free when I still have 10months left on my essential membership. I contacted support and they are telling me that it was done automatically due to insufficient balance. When I know but this should have put me back in essential not free. Been so long with customer service and nothing has been done, really more of a scam £160 down the drain basically not useable. Customer service non existent they’re not even replying anymore.

They scammed me out of a lot of money, then deleted my program even though I still had a lot of money left. They don't even have a support channel. It's really terrible.

Absolutely Terrible experience doesn't work extremely frustrating

ManyChat rende praticamente impossibile cancellare l'abbonamento e rimuovere il metodo di pagamento. Ho un piano scaduto ("Expired"), ho inviato richiesta di cancellazione, eppure continuano a tentare di addebitare la mia carta senza il mio consenso.

Non esiste un modo chiaro per scollegare la carta di credito dalla piattaforma. Il pannello mostra il piano come scaduto, ma il sistema continua a processare tentativi di pagamento. Questo è inaccettabile e rasenta la pratica commerciale scorretta.

Ho contatti oltre il limite (29/25), automazioni bloccate, servizio di fatto inutilizzabile — eppure vogliono ancora i miei soldi. Nessun supporto reale, solo messaggi automatici.

Sconsiglio vivamente ManyChat a chiunque. Quando un cliente vuole andarsene, deve poterlo fare senza dover combattere. Questa è una dark pattern da manuale.

It looks like a legitimate company, but it's not. I canceled my membership, and they still charged me without warning. They charge you even after you cancel, and the email says, "This is your last invoice." But the worst part is that they continued charging me the following month.
Scammers, beware! There are better companies out there. Don't waste your money and time.

Edit: Support solved my problem. They said that their refund policy doesn't normally apply in my case, but they said they would "make an exception".

ManyChat has helped to automate our repetitive messages that we send to customers. It’s a real game changer. If you have troubles setting up, you may need to seek professional assistance, I’m available lol… But nevertheless… It’s a really great platform. I love it.

Extremely poor, none functional as admitted via their support case. Open issues with the application that aren’t resolved

Okay, so I linked my Insta hoping to use their automated welcome messages, but it's been a total nightmare.

First off, the automation never worked right, even though I know my way around Meta APIs and Instagram APIs and permisions..

Because it didn't work, I lost a bunch of potential buyers I couldn't respond to.

And their support team? Forget about it! Took them like 3-4 days to reply by email. Seriously, they need to get their support department together and offer live support with real agents, and maybe use some AI tools like Intercom.

Now my trial's over, the automation never worked, and they're trying to charge me $150!

It's a bummer to see such a bad customer experience, especially since I've been in this industry for over 7 years.

Have added an incorrect TG bot by mistake, searched over all interface to delete - no option. Talking to their AI support is useless. Created a ticket, marked as urgent - no response kind of 20 hours already. My work progress is 100% stalled. Of course, I have selected another solution

Their Dashboard is useful......if you can get to it. You may be logged in to your account, and then you'll be stuck in an infinite loop where you're not given an option to access your Dashboard.....funny enough, you need to access your Dashboard in order to have a live help chat with customer support (let alone, change your subscription). Until they fix this issue, I'd stay away from using this software.

Voglio concedere il beneficio del dubbio a questo servizio perchè forse sono scemo io a non saperlo usare...ma 1. non esiste un supporto reale, parli solo con un bot. 2. Nonostante io paghi 25 euro al mese, il mio profilo risulta FREE. 3. Non sempre le automazioni funzionano. Dicono che la colpa è di Meta, ma se fosse così, dovrebbero fare pressioni loro su meta, non lasciar ricadere il disservizio sui loro utenti. Paghiamo un servizio fallace e la loro scusa è: è colpa degli altri brutti e cattivoni.

Works but has a lot of bugs and issues with their UI even though its soo basic and simple. sometimes im shocked by the amount of issues i find just doing normal tasks

⚠️ Warning for ManyChat users ⚠️

I want to warn other users about a serious issue with ManyChat. After over 2 years of using the platform my account was permanently terminated without prior warning for “suspicious activity”.

No specific explanation was provided, no evidence, no chance to fix anything. The decision was labeled as final.
What’s worse: all connected pages and data were deleted instantly, with no option to export, back up, or appeal.

If you’re building a business on ManyChat, please be aware that:

bans can happen suddenly, even for long-term paying users

you may receive no clear reason

there is no real appeal process

you can lose everything overnight

I strongly recommend having backups and considering alternative platforms. Relying fully on ManyChat is a serious risk!!!

Worst Billing Company!

They keep upgrading your plan without sending us an email or asking if we want to upgrade! I was fine with the plan that charged $15/month, but they automatically charge me every month the next model pricing and the next and the next and luckily i got it before my bill would get up to $250/month. This is crazy and should not be charged in this manner! Don't use this website

Love it ! Very helpful and saves me a ton of time and energy !