Mailrelay Omdömen 224

Perfecto, atentos y eso que tengo una sola cuenta gratuita.
4 años ya haciendo uso gratuito del servicio y sin el menor problema.
El trato recibido siempre ha sido muy correcto y me han ayudado en todo momento. Un 10 y 100% recomendable.

Tuve un problema con mi cuenta, soporte no lo solucionó asi que me cree otra, me banearon por supuestamente tener "cuenta multiple", de nada sirvió conversar con soporte. La idea era presentar en la empresa el servicio para tenerlo como CRM de cabecera, la experiencia fue pésima por parte del hombre "José" que responde en soporte que aparentemente es uno solo y siempre el mismo. Para colmo continúan enviandome promociones cuando estoy baneada. No lo recomiendo, si lo usan siempre descarguen los datos porque si fuera por estos incompetentes perdes toda la información. Totalmente poco serio

No median palabra, no es necesario que cometas un error, si creen que puedes cometerlo sin importar nada más, cortan por lo sano y te bloquean por completo y para siempre de su servicio. El diálogo es totalmente inútil, te remarcan que es lo que hay y punto.

Las veces que no he podido modificar la plantilla, programar envíos o cualquier otra situación en la que me he encontrado, han sido muy rápidos respondiendo. Dos minutos después de la consulta puedes tener a una persona ayudándote y repasando contigo al momento lo que sucede. Estamos muy contentos.
Gracias equipo.

Mailrelay es una de las plataformas de mailing (y sms / whatsapp) más completa que conozco. Y la relación calidad / precio es inmejorable. Lo mejor del mercado, ya lo uso con todos mis clientes.

I thank Mailrelay team to investigating our account deletion and providing adequate explanation and also to re-instating our account knowing that the cause of the issue was not by us but owing to compromise of the password

Soporte técnico excelente, siempre dispuestos a ayudar, responden rápido y el producto mejora siempre. Seguid así.

I am still not entirely sure what this platform is supposed to accomplish, but the one thing it makes clear almost immediately is that it does not work at all let alone as advertised.

Within seconds of attempting setup, we tried to configure separate email functions for a blog mailing list and a company mailing account. We were abruptly blocked, apparently because both accounts were associated with the same IP address. This restriction was not made clear upfront. Instead of receiving a clear explanation, we were sent a vague, poorly written system message stating the accounts were blocked.

When we contacted support for clarification, the response was dismissive and unhelpful. We were told the accounts were “related” and permanently banned, despite the fact that we never successfully used the platform or sent anything through it. There was no meaningful opportunity to resolve the issue or even properly test the service. They were arrogant and they used part of their 15 minutes of fame.

From what we were able to see before being blocked, the interface itself feels outdated, slow, and underdeveloped. The platform appears antiquated and not competitive with modern alternatives. Performance was sluggish, and the overall experience lacked polish or reliability.

The most frustrating part is not the time lost, but how quickly it became apparent that this is not a viable solution. On the positive side, it only takes a few seconds to realize this and move on to something that actually functions.

What is disappointing is seeing this service appear prominently in search results, despite the product failing at the most basic level of usability. In our experience, it was a waste of time—albeit a brief one—and not something we would consider using or recommending.

The service they offer is good, especially for those who are starting out and have few emails to send.
I find the email creation panel intuitive and easy to use.
I have been using their service for a few years, but sending few emails during that time.
I only had one recent problem with my account being blocked, but it was resolved by international support, and my account has already been unblocked and I am sending campaigns again.

Al igual que otros comentarios, no caigáis en la trampa. Bloquean las cuentas, aunque sean de empresas totalmente legales porque sí. Escriben con una chulería y prepotencia que quita el hipo y son infinitamente más caros que otras empresas de verdad como MailChimp.

Mi experiencia con mailrelay es muy positiva, la plataforma es fácil de usar y el servicio de soporte técnico es fantástico, a mí me han ayudado en todo lo que he necesitado, estoy muy contenta y lo recomiendo 100%

De un momento a otro la cuenta desapareció y me tocó migrar el gestor de correos a otra plataforma. Teníamos índices de Spam menores al 3% y rebotes por debajo del 2%, pero aun así desconectan el servicio sin aviso, sin ninguna alerta para revisar posibles fallos, y las respuestas que dan solo hacen pensar que todo fue por un tema de Spam.

Como desarrollador, no recomiendo esta alternativa. No hay fiabilidad cuando se elimina la cuenta y se desconecta el servicio de forma automática, sin opciones para recuperar la trazabilidad de los mensajes.

Working with mailrelay is destroying my business, because every mail sent is not being delivered to destination mailbox; worse, I have a paid plan.
There IP addresses are rejected by email services like gmail and others.
This is a misleading service and I am in a mobile money industry.

I had barely got started with Mailrelay when they shut down my account. I only learnt when I asked their customer service chat why I could not log in. When I asked why they said their artificial intelligence discerned I had more than one free account. Telling customer service we did not have more than one free account was like talking to a brick wall. Twice, after giving further details, and after asking for proof from them, we got exactly the same response saying that according to their terms and conditions their ai robot closed our account and blocked us for having multiple accounts. That convinces me that their customer service team is also just a bunch of automated robots, not real people. A mailing list can be worth a lot of money and be very important to the smooth running of a business. For anyone to entrust their list to a company that uses ai robots to automatically close your account is crazy - my experience screams, stay clear of this company or your business could be seriously harmed by them. I have put the matter with our attorneys. MailRelay has now replied to this comment. They say real people operate customer service, yet they still reiterate the same old story that they don´t allow multiple free accounts per customer. I represent three potential customers of theirs. None of those customers had more than one free account. Those customers were automatically blocked without prior notice and without having a chance to explain their case. Some of those customers were discriminated against without cause, and the company has failed to say what criteria they use to say which company can have a free account and which cannot. MailRelay seem incapable of distinguishing between a domain belonging to one company and a domain belonging to a different company, ie to a different customer. The bottom line is an email list is valuable and your email list is a vital part of your business operations and in my experience MailRelay is not worthy of your trust because they may shut you down at the drop of a hat without even telling you and without cause. If you are happy to be treated like that, then good luck, but I am not, which is why I have retained an attorney and which is why I recommend you steer well clear of this company. I give them a zero star rating.

Ya he enviado dos paquetes de Barcelona a Darmstad (Alemania) y muy mal. Los dos llegaron con una semana se retraso. El primero pensé que seria casual pero veo que no es así.
NO ENVIARÉ NADA MÁS POR MAILRELAY

Me atendió Jose Carlos, con una chulería fuera de lo habitual en un equipo de soporte. Me hicieron eliminar mi cuenta solo porque había accedido en alguna ocasión a otra cuenta desde mi IP. Mi pregunta es, ¿una agencia de comunicación no podría entonces utilizar mailrelay? Si tienen que acceder a todas sus cuentas de clientes...

El Soporte fue excepcional, rápido, y me soluciono el problema en 3 minutos.

La persona que me atiende (Silvia) es muy amable, paciente y simpática y, por supuesto, profesional, muy profesional. Me ayuda mucho con sus atentas explicaciones. Es un encanto. Gracias

Silvia nos ha atendido de manera magnifica, respondiendo a todas las dudas y de una manera natural y cercana. Encantados de tratar con ella.