Cheryl has been my advisor twice now and is always so helpful, she answers every question I have, replies to my emails quickly, helps with any queries I have. Nothing ever seems too much trouble. So... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is second time of using magic breaks to book holiday to disneyland paris but this time was made outstanding by sales expert Cheryl. She has answered about 5000 questions and is credit to the c... Se mer
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Terrible service. We had an accident on the way to our departure. No evidence whatsoever that they did anything to try and assist with Disney or Eurocamp, just hid behind policy tents and told tough l... Se mer
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It’s not often you come across someone who works as hard as Emma did and is genuinely so lovely at the same time. She was absolutely brilliant, and I’m so grateful for everything she did to help mak... Se mer
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Företagsinformation
Skrivet av företaget
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Skrivet av företaget
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Kontaktuppgifter
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Storbritannien
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking company/ Holiday Ruined
Shocking company - Legal action pending
Due to an awful experience with MagicBreaks where they ruined our holiday . Complaint was raised , but even when it was escalated to a Director called Karl Harrison he also couldn’t handle the complaint .
Legal proceedings have now commenced WARNING DO NOT USE THIS COMPANY.
Edit to magicbreaks
I gave the director multiple chances to reply and make this right but he failed so please do not lie further . My case has been taken on so we will see what happens next .
16 maj 2026
Omdöme utan inbjudan
Svar från MagicBreaks
“Thank you Mr Sharpe for your feedback.
The MagicBreaks team ensures that special requests from customers for free of charge upgrades, such as the requests you made, are passed onto the destination owner. Ultimately it is at the discretion of the destination owner as to whether they can meet the request for those free of charge upgrades.
Where the occasion is a very special one then our team will always recommend to customers that they add their requested upgrades to their paid booking so those upgrades are guaranteed to be provided by the destination owner.
On this occasion the destination owner, Disneyland Paris, was not able to offer you the free of charge upgrades you requested and we can understand your frustration. However, the fault does not lie with MagicBreaks and you chose to publish your feedback here before allowing our director the opportunity to discuss the issue with you.
Once again, we are sorry that you feel frustrated by the decision of Disneyland Paris in this instance.
Best regards
The MagicBreaks Team”
Great deals and a breeze to book
Was easy, great deal, booked my holiday with ease and can't wait
21 juni 2026
Svar från MagicBreaks
Thank you for your lovely review!
Svar från MagicBreaks
Thank you for your kind review! Cheryl will be pleased to read this!
Booking experience is excellent
Booking experience is excellent. Previous customer service issue with Disney handled expertly by magic breaks.
18 juni 2026
Svar från MagicBreaks
Thank you for your kind words! We're delighted you're happy with our service!
First time booking
First time booking, I did put 3 start because I didn't went to my holiday yet. Bit was very easy to book, and confirmation was straight forward
19 juni 2026
Svar från MagicBreaks
Thank you for your feedback, we hope you have a magical time!
Great experience booking a last minute…
Great experience booking a last minute trip to Disneyland Paris with Magic Breaks. Simon was immensely helpful.
12 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your lovely feedback! Simon will be delighted to read this!
Easy and great customer service
Made a booking very easy and Alex has been very helpful and answered all my questions I have at the moment, egrets experience so far 😀
16 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your kind words! Alex will be delighted to read this!
Can’t recommend Alex enough
Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multiple questions. Can’t thank and recommend enough, will definitely be using again!
12 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your lovely review! We're delighted you're happy with Alex's service!
Cheryl has been really helpful
Cheryl has been really helpful, communicating has been fab, helping us get the best prices and the timings we wanted, very excited for our holiday now
11 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your kind words! Cheryl will be delighted to read this!
Always hesitant about using these…
Always hesitant about using these services as you want to make sure its legit BUT, I was really happy with the service and support I have received
Arranging a trip to Disneyland Paris , I was given all the support, information and guidance I needed.
A lovely lady called Cheryl was bombarded by lots or questions I had to ensure I got everything I needed. Would recommend Magic Breaks as I have received a little more than I expected so very happy
4 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your lovely feedback! We're delighted you're happy with Cheryl's service!
We’ve just booked our second Disney…
We’ve just booked our second Disney trip with Magic Breaks – this time to Florida – and I wanted to give a special mention to Krista for her outstanding customer service.
Planning a Disney Florida holiday can be overwhelming with so much information to take in, but Krista made the whole process easy and enjoyable. She kept in touch throughout, answered all of our questions promptly, and was genuinely excited for us as our plans came together.
Nothing was too much trouble, and her knowledge, enthusiasm and professionalism gave us complete confidence in our booking.
Thank you, Krista, for making the experience so enjoyable. You’re a real credit to Magic Breaks!
3 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you so much for your lovely review - We will pass your praise along to Krista.
Your loyalty means a lot to us!
I love Magic Breaks
I love Magic Breaks...Have just booked our 4th Disney trip with them, this time to Orlando next year...Cheryl Smith our Sales Advisor arranged everything we wanted so efficiently and answered all my questions. Thank you Magic Breaks and Cheryl.
2 juni 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you so much for your kind words! Cheryl will be thrilled to read this...Your loyalty means a lot to us!
Svar från MagicBreaks
Thank you for your great feedback!
Great experience
Corresponding with Cheryl was really easy, she was incredibly helpful and quick to reply. I am based in Australia and we don’t have a service like this access Disney deals that are only available in the UK, so Magic Breaks bridged that gap in a stress free way- the process was super simple. Highly recommend.
25 maj 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your great review! Cheryl will be thrilled to read this - Your recommendation means a lot to us!
Disappointment and Anger and Warning to others
After making a booking with Magic Breaks I can honestly say it was a horrific experience and spoiled what was supposed to be a happy special occasion . The staff including Natalia failed to deliver an efficient service. Legal action is commercing and i would strongly recommend NEVER to use this company again .
I have never felt so let down by a company and again strongly recommend not to use them .
Update
I am already in contact with the complaints team before I commmece legal action , you have devastated and ruined my partner 40th birthday and will be held accountable
15 maj 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your feedback. We're terribly sorry to hear this and this is not the experience we would like you to have. Please email customercare@magicbreaks.co.uk with your reference number and query so this can be investigated further for you.
We live in New Zealand and booked our…
We live in New Zealand and booked our Disneyland Paris holiday through Magic Breaks. From booking to paying, flights, accommodation, park tickets etc etc everyrhing was perfect. The couple of queries i had were answered immediately. Excellect customer service and an amazing holiday. THANK YOU XX
4 maj 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for your lovely review! We're thrilled you're happy with our service - Have a magical time!
Superstar customer service.
Cheryl Smith was the best help, she was kind and so patient with me and all my questions and worries. Thank you again, I can’t wait to go to Disney!
7 maj 2026
Omdöme utan inbjudan
Svar från MagicBreaks
Thank you for you're lovely feedback! Cheryl will be delighted to read this - we hope you have a magical time!
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