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MagicBreaks Omdömen 

3 246
•
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Cheryl has been my advisor twice now and is always so helpful, she answers every question I have, replies to my emails quickly, helps with any queries I have. Nothing ever seems too much trouble. So... Se mer

Betygsatt 5 av 5 stjärnor

This is second time of using magic breaks to book holiday to disneyland paris but this time was made outstanding by sales expert Cheryl. She has answered about 5000 questions and is credit to the c... Se mer

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Betygsatt 1 av 5 stjärnor

Terrible service. We had an accident on the way to our departure. No evidence whatsoever that they did anything to try and assist with Disney or Eurocamp, just hid behind policy tents and told tough l... Se mer

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Betygsatt 5 av 5 stjärnor

It’s not often you come across someone who works as hard as Emma did and is genuinely so lovely at the same time. She was absolutely brilliant, and I’m so grateful for everything she did to help mak... Se mer

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Företagsinformation

  1. Resebyrå
  2. också i
  3. Kryssningsresebyrå
  4. Nöjesagentur
  5. Söksida för resor
  6. Temapark

Skrivet av företaget

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Skrivet av företaget

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(3 246)

261 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

Impossible to contact

Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecall puts you to a voicemail and then cuts you off. Makes me very nervous should we have any problems that need urgent assistance. Will be looking to cancel and rebook direct if I can actually ever get through to anyone!

8 september 2026
Omdöme utan inbjudan
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Svar från MagicBreaks

Thank you for your feedback. We are sorry you are having trouble contacting us. This is due to the high volume caused by Disney releasing dates up to March 2028. Please email customercare@magicbreaks.co.uk with your booking reference and amendment request so this can be looked into. Please add Urgent to the subject line.

Betygsatt 5 av 5 stjärnor

So Simple To Book!

It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped.
Within 30 minutes the whole trip was booked and confirmed, and we're so excited! Thanks Rhiannon, the customer service received was excellent, clear and made booking really simple.

7 september 2026
Omdöme utan inbjudan
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Svar från MagicBreaks

Thank you for your great feedback. We're delighted you're happy with Rhiannons service!

Betygsatt 5 av 5 stjärnor

Always a great experience with Magic Breaks

Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securing a great price for our next trip when deals have become available. Easy booking process and great customer service. Cheryl has gone above and beyond and always replies in great time and was able to answer all of questions and provide us with comparison quotes in a timely manner! Thank you 🤩

4 september 2026
Omdöme utan inbjudan
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Svar från MagicBreaks

Thank you for your kind words and loyalty! We are thrilled you're happy with Cheryl's service!

Betygsatt 1 av 5 stjärnor

Price increased.

I booked Disney land Paris. Got a email the next day saying the hotel had increased by over £800 and if I wanted to proceed! No thanks! Felt like it was a con.

4 september 2026
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Svar från MagicBreaks

Thank you for your feeback. This can be the case if you selected a room on request or failed as prices/availability need to be checked. We apologise for any inconvenience caused. We can look into this for you if you email customercare@magicbreaks.co.uk with your details.

Betygsatt 5 av 5 stjärnor

Very quick process

Very quick process
Customer service very helpful

5 september 2026
Logotyp för MagicBreaks

Svar från MagicBreaks

Thank you for your great feedback! We're delighted you're happy with our service!

Betygsatt 5 av 5 stjärnor

Easy booking experience

Easy booking experience, the deals where on sale before the Disney website had them. Great service.

2 september 2026
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Svar från MagicBreaks

Thank you for your great feedback!

Betygsatt 5 av 5 stjärnor

Ease of booking

Very quick, easy to navigate

2 september 2026
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Svar från MagicBreaks

Thank you for your great feedback!

Betygsatt 3 av 5 stjärnor

Overall good but post sales customer experience is poor

We bought a package deal to DLP and MB were on the ball and responsive when asking for quotes etc. We booked it online, paid in full and once processed an error message came up saying that they couldn't confirm part of the booking despite taking the money. The only team available to talk to were the Sales team and they didn't deal with after sales. Naturally, I was panicking a bit because a chunk of money had been taken and there was an issue, added with the fact I'd never used them before. The following morning, they confirmed everything but no explanation at any stage why there was an error. I then, a few days later, enquired about upgrading for an extra day at the parks, I had to chase several times, again the team that were responsive were a different team and unable to help. I feel as if they prioritise the pre-sales customers and leave those that have already booked, hanging. This signals they are purely money oriented. A professional business looks at providing the best customer service from beginning to end. I'm doubtful I will use them again, despite the holiday itself being seamless with things within their control.

30 augusti 2026
Omdöme utan inbjudan
Logotyp för MagicBreaks

Svar från MagicBreaks

Thank you for your feedback. We are sorry for the delays and confusion you experienced, this is due to the high volume after Disney releasing dates up to March 2028. The occasional errors are can be caused by a technical glitch and confirmations are emailed as soon as resolved. Thank you for your patience.

Betygsatt 5 av 5 stjärnor

This is my third time of booking…

This is my third time of booking through MagicBreaks and I would do so again.

Every booking I’ve had queries or changed and someone has always been there to help me with no issues.

The latest trip I have dealt with a lady called Cheryl who has been absolutely fantastic and made the process so smooth.

Thank you again

4 september 2026
Omdöme utan inbjudan
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Svar från MagicBreaks

Thank you for your great feedback, Cheryl will be delighted to read this! Your loyalty means a lot to us!

Betygsatt 5 av 5 stjärnor

Was easy to navigate website when…

Was easy to navigate website when booking, Carrie who i spoke to gave me great offers and options I did end up booking online but only due to having blue light discount through the website.

3 september 2026
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Svar från MagicBreaks

Thank you for your great feedback! Kerry will be delighted to read this!

Betygsatt 2 av 5 stjärnor

Its a shame we were sent a promotional…

Its a shame we were sent a promotional code today this morning and it expired before we were able to book by the evening.

2 september 2026
Logotyp för MagicBreaks

Svar från MagicBreaks

Thank you for your feedback. Please email customercare@magicbreaks.co.uk with your reference and code so this can be looked into.

Betygsatt 5 av 5 stjärnor

Thank you Fay & Magic Breaks!

Fay has been so great helping my family book our first family trip to Disneyland Paris! Fay was so patient whilst I asked so many questions and took some time to think it over! Fay also provided some great tips and tricks for an enjoyable visit as a first timer! Thanks so much Fay!

2 september 2026
Omdöme utan inbjudan
Logotyp för MagicBreaks

Svar från MagicBreaks

Thank you for your lovely feedback! Fay will be delighted to read this.

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