Cheryl has been my advisor twice now and is always so helpful, she answers every question I have, replies to my emails quickly, helps with any queries I have. Nothing ever seems too much trouble. So... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is second time of using magic breaks to book holiday to disneyland paris but this time was made outstanding by sales expert Cheryl. She has answered about 5000 questions and is credit to the c... Se mer
Företaget har svarat
Terrible service. We had an accident on the way to our departure. No evidence whatsoever that they did anything to try and assist with Disney or Eurocamp, just hid behind policy tents and told tough l... Se mer
Företaget har svarat
It’s not often you come across someone who works as hard as Emma did and is genuinely so lovely at the same time. She was absolutely brilliant, and I’m so grateful for everything she did to help mak... Se mer
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Företagsinformation
Skrivet av företaget
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Skrivet av företaget
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Kontaktuppgifter
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Storbritannien
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
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Impossible to contact
Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecall puts you to a voicemail and then cuts you off. Makes me very nervous should we have any problems that need urgent assistance. Will be looking to cancel and rebook direct if I can actually ever get through to anyone!

Svar från MagicBreaks

Svar från MagicBreaks
So Simple To Book!
It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped.
Within 30 minutes the whole trip was booked and confirmed, and we're so excited! Thanks Rhiannon, the customer service received was excellent, clear and made booking really simple.

Svar från MagicBreaks
Always a great experience with Magic Breaks
Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securing a great price for our next trip when deals have become available. Easy booking process and great customer service. Cheryl has gone above and beyond and always replies in great time and was able to answer all of questions and provide us with comparison quotes in a timely manner! Thank you 🤩

Svar från MagicBreaks
Price increased.
I booked Disney land Paris. Got a email the next day saying the hotel had increased by over £800 and if I wanted to proceed! No thanks! Felt like it was a con.

Svar från MagicBreaks

Svar från MagicBreaks
Very easy to navigate the website..
Very easy to navigate the website..
Alot of choices and offers

Svar från MagicBreaks
Easy booking experience
Easy booking experience, the deals where on sale before the Disney website had them. Great service.

Svar från MagicBreaks
Overall good but post sales customer experience is poor
We bought a package deal to DLP and MB were on the ball and responsive when asking for quotes etc. We booked it online, paid in full and once processed an error message came up saying that they couldn't confirm part of the booking despite taking the money. The only team available to talk to were the Sales team and they didn't deal with after sales. Naturally, I was panicking a bit because a chunk of money had been taken and there was an issue, added with the fact I'd never used them before. The following morning, they confirmed everything but no explanation at any stage why there was an error. I then, a few days later, enquired about upgrading for an extra day at the parks, I had to chase several times, again the team that were responsive were a different team and unable to help. I feel as if they prioritise the pre-sales customers and leave those that have already booked, hanging. This signals they are purely money oriented. A professional business looks at providing the best customer service from beginning to end. I'm doubtful I will use them again, despite the holiday itself being seamless with things within their control.

Svar från MagicBreaks
This is my third time of booking…
This is my third time of booking through MagicBreaks and I would do so again.
Every booking I’ve had queries or changed and someone has always been there to help me with no issues.
The latest trip I have dealt with a lady called Cheryl who has been absolutely fantastic and made the process so smooth.
Thank you again

Svar från MagicBreaks
Was easy to navigate website when…
Was easy to navigate website when booking, Carrie who i spoke to gave me great offers and options I did end up booking online but only due to having blue light discount through the website.

Svar från MagicBreaks
Very fast replies and excellent service
Very fast replies and excellent service

Svar från MagicBreaks
Great experience booking Disneyland…
Great experience booking Disneyland with Magic Breaks easy steps to follow

Svar från MagicBreaks
Its a shame we were sent a promotional…
Its a shame we were sent a promotional code today this morning and it expired before we were able to book by the evening.

Svar från MagicBreaks

Svar från MagicBreaks
Thank you Fay & Magic Breaks!
Fay has been so great helping my family book our first family trip to Disneyland Paris! Fay was so patient whilst I asked so many questions and took some time to think it over! Fay also provided some great tips and tricks for an enjoyable visit as a first timer! Thanks so much Fay!

Svar från MagicBreaks
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