MagBak Omdömen 1 629

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Se mer

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Betygsatt 5 av 5 stjärnor

Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Se mer

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Betygsatt 5 av 5 stjärnor

I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Se mer

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Betygsatt 5 av 5 stjärnor

Great product, but even better customer support- I’d give more stars if I could! I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I re... Se mer

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Företagsinformation

  1. Mobiltillbehörsbutik

Skrivet av företaget

We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Cord has a short in it

Cord has a short in it. I’m stuck in an email loop with AI asking the same stupid questions repeatedly like did I reboot my phone? Do I have the latest software update.? I’m pretty sure software updates. Don’t have anything to do with something having a short and the charging cord does. Anyway buyer beware.

25 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey William,

Really sorry for the frustration here, that’s definitely not the experience we want you to have.

We do have a support team available 24/7, and your charger is covered under warranty, so we’ll make sure this gets resolved properly for you.

Please reach out to us here so we can get this sorted right away: https://magbak.customerdesk.io/#rp-customer-widget-home

Or you can email us directly at info@magbak.com, and our team will take care of you.

We’ve got you on this.

MagBak Team

Betygsatt 5 av 5 stjärnor

Have been using MagBak cases and wallet…

Have been using MagBak cases and wallet for several years with very few issues. Any time I have had an issue the MagBak team has been extremely quick to respond and take care of the problem with little headache on my end.

1 april 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Jeff,

Thanks for being with us for so long, that really means a lot. Glad things have been smooth overall, and whenever something did come up, we could get it sorted quickly and easily.

That’s exactly what we aim for.

MagBak Team

Betygsatt 5 av 5 stjärnor

I am very happy with my purchase

I am very happy with my purchase. I bought the MagBak for my iPhone 17 Pro Max. I love that I was able to customize the color inserts and buttons. Protection of the phone, especially the camera lenses, was what I was looking for. My only issue is that the how to videos were on a similar phone and not my specific model that led to a little confusion. I like the feel of the case and really love the pinky pillow.

24 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Bryan,

Really appreciate you sharing this — glad to hear you’re loving the customization, the feel of the case, and especially the pinky pillow (that one’s a favorite 😄).

Totally hear you on the how-to videos, that’s fair feedback, and we’ll keep working on making those clearer for each specific model.

Thanks again for taking the time to share your experience!

MagBak Team

Betygsatt 5 av 5 stjärnor

Amazing service and products

Amazing service and always help right away.

1 april 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Lukas,

Really appreciate this, glad we’ve been able to help quickly when you needed us!

That’s exactly what we aim for.

MagBak Team

Betygsatt 5 av 5 stjärnor

Once again the MagBak support team…

Once again the MagBak support team shines through!

Being a dad of 2 boys is a harsh environment for the Elite Grip Case for S25 Ultra, so over time, the case has come apart from itself.

Instead of (Like many other suppliers and companies) directing me to buy a new case, they offered me a brand new case!

Once again, MagBak shows what quality product is and how to take care of their consumers.

I will forever buy cases through MagBak for my Wife and I.

No payment, no bribe, this is just pure excellent customer service! It couldn't have been easier or better!

30 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey there,

This one made us smile. Thank you for taking the time to share it! Being battle-tested by two boys is probably the toughest durability test out there, so we’re really glad we could step in and get you sorted with a replacement.

It means a lot to hear that the experience felt easy and hassle-free.

We truly appreciate your trust (and the whole family being part of the MagBak crew). Hopefully the new case is ready for round two 😄

MagBak Team

Betygsatt 5 av 5 stjärnor

Very good company with values.

Very good company with values.

1 april 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey there,

That really means a lot. We try to do things the right way, so hearing that comes through makes it all worth it.

Appreciate you taking the time to share this!

MagBak Team

Betygsatt 5 av 5 stjärnor

Pricy for a reason

Magbak has an expensive price tag. But that’s for a reason. It’s a do all case. I love both of mine.

31 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Christian,

Fair call, we like to think it earns its price tag. Glad to hear it’s pulling its weight (and then some).

Appreciate you rocking two of them!

MagBak Team

Betygsatt 5 av 5 stjärnor

I couldn’t be more impressed with the…

I couldn’t be more impressed with the MagBak Tesla Charger—this thing is an absolute game changer. From the moment I installed it, everything just worked flawlessly. The magnetic connection is incredibly strong and intuitive, making charging effortless every single time. No fumbling, no hassle just a smooth, satisfying snap into place.

What really sets this charger apart is the thoughtful design and reliability. It feels premium, performs consistently, and gives me total confidence that my device is charging securely and efficiently.

On top of that, the customer service has been nothing short of outstanding. The team is responsive, helpful, and genuinely cares about making sure you’re taken care of. It’s rare to find a company that delivers both a top-tier product and such a high level of support.

Highly recommend to anyone looking for a dependable, well-designed charging solution. This is how it should be done.

30 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Leslie,

We really appreciate you taking the time to share this. Especially such a thoughtful and detailed review.

It’s great to hear that everything felt seamless right from installation. That “snap into place” experience is something we spent a lot of time getting right, so it’s genuinely nice to know it’s been as smooth and reliable as it should be in everyday use. Knowing it gives you that confidence while charging is exactly what we aim for.

Also really appreciate you calling out the support team. We always try to be responsive and helpful without making things complicated, so it’s great to hear that it came through.

Thanks again for the recommendation and for your support, it truly means a lot.

MagBak Team

Betygsatt 5 av 5 stjärnor

I needed to order a replacement

I needed to order a replacement. The process was short and easy and unlike other companies that fight you to get a replacement. They saw my request and filled it right away. Customer service is top Tier, this isn’t my first time speaking with support and every time they really take the customer perspective into consideration, no fights just let’s get this right for the customer mentality. I really appreciate that as a consumer. I have been using them for years and don’t plan on stopping.

31 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Abby,

We really appreciate you taking the time to share this, especially as someone who’s been with us for years. That kind of continued trust means a lot to us.

We’re so glad to hear the replacement process felt quick and easy. That’s exactly what we aim for, no back-and-forth, just getting things sorted the right way as soon as we can. We always try to look at things from the customer’s perspective and keep it simple.

Thanks again for sticking with us and for the kind words, it truly means a lot.

MagBak Team

Betygsatt 5 av 5 stjärnor

Case is exactly what I wanted!

Case is exactly what I wanted! My finger loop did break after months of use, but customer service promptly replaced it with no issue. I highly recommend.

30 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey there,

Really glad to hear the case was exactly what you wanted 🙌

Also great to know our team got that fingerloop sorted quickly, that’s exactly what we aim for. Appreciate the review as well!

MagBak Team

Betygsatt 5 av 5 stjärnor

Ordered a MagBak phone case for my…

Ordered a MagBak phone case for my IPhone ProMax17 as a I saw a video showing it being dropped several times and being fully protected! I ordered a red accessory kit to go with my black case, it was missing a small piece that went over the charging port. I sent them an email explaining that and they responded immediately and replaced the accessory kit. Their customer service as well as their products are AMAZING!

26 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey there,

We really appreciate you taking the time to share this! Glad the case lived up to what you saw, and sorry about the missing piece in the accessory kit.

Happy we could jump in quickly and get that replaced for you, that’s exactly what we aim for. Thanks for the kind words about both the product and our support!

MagBak Team

Betygsatt 5 av 5 stjärnor

I had a issue with a case I bought and…

I had a issue with a case I bought and I was helped and received another case right away great customer service. Thanks

27 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Adrian,

Really appreciate you sharing this! Sorry you ran into an issue, but glad we could get a replacement out to you quickly and make it right.

Thanks again for the kind words!

MagBak Team

Betygsatt 5 av 5 stjärnor

Great products and the Customer Service…

Great products and the Customer Service to back it up! I always say that things are not always going to work or go the way you expect but the great companies are the ones you step up and take care of the customer. That is MagBak! Thank you MagBak for taking care of me and making sure that I am completely satisfied!

27 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Lou,

We really appreciate you sharing this! You’re absolutely right, things don’t always go perfectly, but we always aim to show up and make it right.

Glad we could take care of you and get everything sorted to your satisfaction. Thanks again for the support!

MagBak Team

Betygsatt 5 av 5 stjärnor

Love the cases

Love the cases, love the service!

29 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Matt,

Short and sweet, we love it as well! 😄 So glad you’re loving both the cases and the service.

Really appreciate the support!

MagBak Team

Betygsatt 5 av 5 stjärnor

Absolutely amazing customer service!

Absolutely amazing customer service!! Great experience quick responses and very helpful!! On top of having great products would 10/10 recommend to all!

27 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Jake,

This is awesome to hear, thank you! So glad you had a quick and helpful experience with the team, and that you’re loving the products too.

Really appreciate the 10/10 recommendation!

MagBak Team

Betygsatt 5 av 5 stjärnor

Broken case twice and they replaced it…

Broken case twice and they replaced it free of charge both times, love a company that stands behind their products!

28 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Evan,

Really appreciate you sharing this and sticking with us through it! I know having a case break twice isn’t ideal, so I’m glad we could get those replacements sorted quickly and keep things hassle-free.

We stand behind our products, so it means a lot to hear that it came through in your experience.

Thanks again for the support!

MagBak Team

Betygsatt 4 av 5 stjärnor

First time using Magbak phone mount

After lot of research I decided to buy the MagBak magnetic phone mount for a Tesla MY. The overall experience with placing an order, email communications and shipment tracking was smooth. The phone mount had a double sided adhesive backing that peeled off from the mount and I couldn't use it. I emailed them about the issue and with pictures, got a prompt response. Initially I requested for a new adhesive tape that I could put it on the mount. But, based on feedback from their design team, they decided to ship out a replacement charger. I got the replacement within a week and was able to mount it successfully. I have been using the phone mount for a few weeks now and it is a great quality product. My Pixel XL Pro with a Mous case that is Magsafe compatible works perfectly with the mount. The hold and grip on the case is very sturdy and the phone stays put without any shaking or vibration. Overall, a great quality product from Magbak and the customer service is absolutely amazing.

8 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Rajkumar,

Thank you for sharing such a detailed experience! We’re sorry about the initial issue with the adhesive, but we’re glad our team could step in quickly and get a proper replacement out to you.

Awesome to hear everything is working perfectly now and that the mount is holding strong. That’s exactly what we aim for! Really appreciate the kind words about both the product and our team!

MagBak Team

Betygsatt 4 av 5 stjärnor

The case is great

The case is great, although It kind of sucks that I've had to warranty this thing twice, but at least I have the opportunity.

27 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Eric,

We’re really sorry you’ve had to go through multiple replacements. We understand how frustrating that can be. While durability can vary depending on usage, please know our design team takes feedback like this very seriously and is always working to improve our products.

We do appreciate you giving us the opportunity to make it right each time. If you run into any other issues, don’t hesitate to reach out - we’ve always got your back!

MagBak Team

Betygsatt 5 av 5 stjärnor

Best case for my iphone

Best case for my iphone, be it the elite or the classic. I have bought multiple times and the customer service is awesome as well. Best case in the market hands down!

27 november 2025
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey Paul,

Wow, thank you! It means a lot to have you come back multiple times. We’re glad you’re loving both the Elite and Classic, and that our Support Team continues to deliver. Truly appreciate it!

MagBak Team

Betygsatt 5 av 5 stjärnor

I remember when I first found MagBak...

I remember when I first found MagBak. This was back when MagSafe was first available for the iPhone. I wondered why the magnets were so weak, and thought "wouldn't it be cool to have a setup where I could just snap my phone magnetically to my charger and be done?" This is particularly useful in vehicles. Hop in, pop the phone on the charger where it's visible for navigation. Done. Trip ends, grab phone, hop out. No messing with plugging things in or messy cables or whatever. I couldn't find anybody making a case or a charger that was strong enough to do what I wanted. I finally found MagBak. What a quality product. I love these cases, and the company is great too. They've always taken care of me. Great product. Great customer support. Highly recommended.

27 mars 2026
Omdöme utan inbjudan
Logotyp för MagBak

Svar från MagBak

Hey DD,

This is such a great story, and exactly the kind of experience we set out to create. Simple, strong, and seamless. We’re really glad you found us and that the setup works perfectly for your daily use. Thanks for the continued support!

MagBak Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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