So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Se mer
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I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Se mer
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Great product, but even better customer support- I’d give more stars if I could! I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I re... Se mer
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Företagsinformation
Skrivet av företaget
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktuppgifter
719 S Los Angeles St, 90014, Los Angeles, USA
- info@1lss.com
- magbak.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer support
Excellent customer support, great products
7 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jorge,
Short and sweet, we like it 😄 Glad you’re enjoying the products and the support.
We’ll keep delivering on both.
MagBak Team
Thanks for sending me a new kickstand
Thanks for sending me a new kickstand
5 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Vince,
You’re very welcome! Glad we could get that new kickstand out to you, back to full functionality in no time 🙌
If anything else ever comes up, you know where to find us. Always happy to help!
MagBak Team
Magbak stands behind their product
I bought my first Magbak case for an iPhone 7+ in 2017. Ever since then when I update to a new phone I immediately get a new Magbak case. Mandatory. I’m on my 5th. I bought my latest case in December 2024. 15 months later on April 1, 2026 the seams on the case started to separate. First problem I’ve had on any case all these years. I contacted Magbak support, and sent a pic of the problem. Within 24 hours they sent me a note that my replacement case was on the way. How cool is that?! I was already a customer for life, now I’m hoping my experience convinces someone to give this company a shot, maybe the next lifetime customer. Thanks Magbak making an awesome case and being an awesome company!
3 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Kory,
Reading this honestly put a big smile on our faces. Thank you for being with us all the way from your iPhone 7+ to your 5th MagBak case. That’s some serious loyalty, and we don’t take that lightly.
We’re really glad to hear that even after all these years, when something finally did come up, the team was able to jump in quickly and get a replacement sorted within 24 hours. That’s exactly how it should be, no hassle, just making things right.
Also… “mandatory” MagBak case with every new phone? We might have to put that on a t-shirt 😄
It truly means a lot that you’d recommend us to others, and we’ll keep doing everything we can to live up to that. Thanks again for the support over the years!
MagBak Team
MagBak makes an excellent product
MagBak makes an excellent product. Their customer service is 100%. I cannot say enough about them. Thank you
26 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Greg,
This made our day, thank you! We’re really glad you’re loving the product, and hearing that our customer service hit the mark means just as much to us.
We put a lot of care into both, so it’s awesome to know it’s coming through on your end. If you ever need anything, we’ve always got your back.
MagBak Team
Great Product & Amazing Customer Service
I've been purchasing MagBak phone covers for most of my iPhones, and they've always provided the protection I need. Unfortunately, the finger strap often breaks off of each one and requires replacing. That said, MagBak has always been wonderful at sending me replacements at no charge, so despite the initial frustration, the issues are always resolved. Thanks, MagBak, for your great product and amazing customer service!
4 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Alan,
Really appreciate you sticking with us across multiple iPhones, that means a lot. Glad to hear the cases have been giving you the protection you need, and even more so that the team has been able to step in quickly whenever the finger loop needed replacing.
We totally get how frustrating it can be when that happens, but it’s great to know the experience on the support side has helped turn things around each time. That’s exactly what we aim for, making sure you’re always taken care of.
Thanks again for taking the time to share this and for your continued support!
MagBak Team
Fast
Fast, friendly, helpful and professional customer service with a broken finger loop on my elite case from last Summer (2025).
3 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Rene,
Really appreciate the review. We’ll take “fast, friendly, helpful, and professional” any day 😄
Glad we could get that finger loop taken care of for you, even after some solid use since last summer. That’s exactly how it should be.
Thanks again for the awesome words. We're always here if you need us.
MagBak Team
The loop on my Magbak Elite case broke…
The loop on my Magbak Elite case broke after a month of use. I reached out to cs and they replaced it without question! That was some amazing customer service. Speaking to the product itself, I love the magnets. I work in IT and it’s actually quite useful to stick this on to a server rack while I’m working.
5 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jessica,
Really appreciate you taking the time to share this, and glad we could get that finger loop sorted out quickly for you!
Also love how you’re putting the magnets to work… sticking your phone onto a server rack is next-level practical (our engineering team would definitely approve 😄). That’s exactly the kind of real-world use we design for.
Thanks again for the kind words and for being part of the MagBak crew. We’ve got you covered if you ever need anything down the line.
MagBak Team
Purchased a Magbak Tesla Phone Mount
Purchased a Magbak Tesla Phone Mount. The quality of the product was poor - within 7 months of use it was splitting apart in the middle. Also, the adhesive stopped sticking so that everytime I attached my iPhone, it fell off. I contacted Customer Service and they only offered to sell me another product. Ridiculous.
4 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Eddy,
Really sorry to hear about your experience here. That’s definitely not what we want for you, especially when it comes to something you rely on every day, like your Tesla Charger.
What you’ve described with the splitting and the adhesive losing strength isn’t up to our standards, and I completely understand how frustrating that must be. That’s not the kind of experience we aim to deliver.
No worries on this though, we’ll absolutely make this right for you. I’ve flagged this with the team, and you should see a replacement come through soon.
Appreciate you bringing this to us. We’ve got you covered.
MagBak Team
Amazing customer service
Amazing customer service. Had query and replied in 5 minutes . Cases are superior to anything else without exception. Brilliant design and clearly much thought gone in to them. Great value too .
Absolutely delighted overall.
4 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Alan,
This was such a great read, thank you for sharing it!
We’re really glad we could get back to you quickly and help out when you needed it. And hearing that the design and quality stood out to you means a lot. There’s a ton of thought that goes into every detail, so it’s awesome to see that come through.
“Absolutely delighted” is exactly what we aim for 😊
Really appreciate the support!
MagBak Team
$65 for a phone case!! WORTH IT!!
$65 for a phone case!!! Totally worth it!! I decided to make the commitment to the Samsung S24 ultra when I purchased a MagBak case. I normally swap cases frequently and change phones annually. Of all cases I have used this is the last one. No need to change unless I change phones. I have been using the same case since January 2025. It has taken some spills and my phone has remained blemish free. Recently I dropped the phone with the kickstand out. The kickstand broke. I inquired on a replacement and was willing to pay for the part. Magbak responded, asked a few questions, verified that I was outside my warrenty, and then shipped out a replacement. Imagine my surprise when I received a new case. Magbak did not have to replace my case but they did and got a customer for life. It also helps that the magnetic function of this case is the best I have experienced. The magnetic feature is the sole reason I purchased the case. I slap the phone on lift post, tool boxes, refrigerator, the fender of my car so I can watch YouTube explain what I missed when assembling a drum break because it had been 10 years and I can't remember... you get the point.
Keep up the good work. I'll buy another case for my dedicated Bluetooth airride controller.
30 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Brain,
This was an absolute joy to read. Thank you for taking the time to share all of this.
Love hearing how the case has handled real-world use and kept your phone protected through those drops. And the way you’re using the magnetic feature on lift posts, toolboxes, and even mid-brake jobs with a YouTube tutorial. That’s honestly one of the best use cases we’ve heard 😄
Sorry about the kickstand breaking, that’s never ideal, but really glad our team could step in and surprise you with a replacement, even outside of warranty. We always try to do right by our customers when we can.
It means a lot that this earned a spot as your go-to case. We’ll be ready when you’re picking up that next one for your setup.
MagBak Team
A must-have for all Tesla owners
One of the most practical and thoughtfully designed product for Tesla owners! In fact the after sales service is top notch too. I had an issue with the adhesive tape which resulted in my magbak falling out 4 months after using the product. The after sales team was kind enough to send me replacement tapes at no cost all the way from the US to Singapore! I highly recommend this product to all Tesla owners!
28 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Elaine,
This was such a great one to read, thank you for taking the time to share it!
We’re really glad to hear the charger has been a solid fit for your Tesla. A lot of thought goes into making it feel seamless and practical in everyday use, so it’s awesome to know that it came through for you.
Sorry about the adhesive giving way after a few months, that’s definitely not the experience we want. But I’m really happy our team could get replacement tapes out to you quickly (even across the globe!) and make things right without any hassle.
Thanks again for the support!
MagBak Team
Great case, great service
I've bought 2 cases from MagBak, and after my second one developed a Crack after months of use, I contacted them and they quickly shipped me a replacement free of charge! I'm not buying a case anywhere else.
3 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jonathan,
This genuinely made us smile. Thank you for sharing it. It means a lot that you’ve trusted us with not just one, but two cases.
Really sorry the second one didn’t hold up the way it should, but I’m glad our team could jump in quickly and get a replacement out to you without any back-and-forth. That’s always the goal, keep things simple and take care of you.
And “not buying a case anywhere else”… that’s huge. We don’t take that lightly.
Thanks again for the love and for sticking with us.
MagBak Team
Best quality cases - best customer service team!
Using Magback cases for all my phone for years, nicest cases and best quality.
Always professional and best customer service team.
Thank you Magback.
26 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Sahar,
Thank you so much for the awesome words and for sticking with MagBak over the years. It really means a lot to hear that you’ve trusted our cases across multiple phones and that the quality and support have continued to stand out for you.
We’re especially glad to hear our customer service team has made a great impression as well. A great case is important, but having a team behind it that’s professional and ready to help makes all the difference.
Thanks again for your support and for being part of MagBak.
MagBak Team
Great quality products and warranty services
Great quality products. Great customer service and warranty.
30 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey there,
We really appreciate you keeping it short and sweet, those are three of our favorite things to hear! Glad the product, service, and warranty all delivered for you.
If anything ever comes up, you know where to find us. We’ve got you covered.
MagBak Team
Broken Finger Loop - Great Customer Service
I purchased the MagSafe case for my iPhone 17 Pro Max. Within less than 60 days, the rubber finger loop on the back of the case broke. I messaged the team, and within 48 hours, Mr. Josh Lopez from the customer support team responded, informing me that I should see an invoice for the expedited shipping fee within 24-48 hours. I received the expedited shipping email within 24 hours of that. I really appreciate the team honoring the warranty and sending me the replacement for my product. I just hope the new one holds up too!
1 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Dallas,
We truly appreciate you taking the time to share this. We’re sorry to hear the finger loop gave out so quickly, but we’re very glad our team was able to step in, honor the warranty, and get the replacement process moving quickly for you. It means a lot to know you had a positive experience with both the case and our customer service.
Thanks again for giving us the chance to make this right and for your support.
MagBak Team
I’ve had a really positive experience
I’ve had a really positive experience with MagBak phone cases and their customer service. From the beginning, they’ve been quick to respond, helpful, and easy to communicate with whenever I had questions.
What truly stands out is how well they stand behind their products. Their warranty service is top-notch. When my case didn’t hold up as expected, they didn’t give me any trouble—they replaced it quickly and made the whole process simple and stress-free.
It’s refreshing to see a company that genuinely cares about its customers and takes responsibility for the quality of its products. That level of service builds trust and keeps me coming back.
I highly recommend MagBak to anyone looking for a durable phone case backed by a company that truly stands behind what they sell.
21 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Kayla,
Really appreciate you taking the time to share this, it means a lot. Glad to hear the team has been easy to work with and that we could make the replacement process quick and stress-free for you.
Standing behind our products and taking care of you is exactly what we aim for, so it’s great to hear that came through.
MagBak Team
Reliable International Support!
I had a minor issue with my case, but the MagBak team handled it perfectly. Even for a customer in Japan, their warranty and communication were outstanding.
The replacement case arrived quickly and is in perfect condition. I highly recommend MagBak for their excellent products and professional service!
From Japan,
Taiki
2 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Taiki,
Really appreciate you sharing this all the way from Japan! Glad we could get everything sorted smoothly and that the replacement reached you quickly and in perfect shape.
That’s exactly the experience we aim for, no matter where you are.
MagBak Team
Great products and always great service.
Love MagBak products and have bought many of their items for myself and as gifts. Great products and customer service.
Fred T
2 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Fred,
Really appreciate you coming back to us again and again, that means a lot! Glad you’ve been enjoying the products and the support along the way.
MagBak Team
Best phone case you can order
Best phone case you can order. Also best support team if needed for technical advice. Used to have an Otterbox and magbak is far superior
14 januari 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Devin,
Really appreciate you sharing this! Glad to hear the case is hitting the mark and that the team could help when needed.
Sounds like a solid upgrade from your previous case 😉
MagBak Team
Great…Replaced my case because my cases…
Great…Replaced my case because my cases kickstand came apart at some point. Great customer support.
1 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Simon,
Really appreciate you sharing this! Glad we could get that kickstand issue sorted quickly and take care of the replacement for you.
That’s exactly what we’re here for.
MagBak Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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