Madspeed7 Omdömen 

231
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Wheels arrived quickly and well packed. Weights were as published - without skewers, cassette or rim tapes. They have a lovely smooth braking feel. Much better than the Prime Baradour wheels they repl... Se mer

Betygsatt 5 av 5 stjärnor

Easy website to find what I wanted. They had what I wanted marked as in stock and it was in stock. Unlike some other sites marked as in stock but once you've paid you get a message saying out of stock... Se mer

Betygsatt 5 av 5 stjärnor

Thank you wheel now fitted and works perfectly. Madspeed were very helpful in querying the wheel I ordered as it was the wrong type. They helped me to select the correct type. Individual, brilliant... Se mer

Betygsatt 5 av 5 stjärnor

Contacted through WhatsApp and was given excellent advice and link to the wheels I needed,ordered them up and they were there the next day..excellently packaged and wheels are great..fitted in a few h... Se mer

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

We are Specialist in bicycle wheels, parts and accessories. All our wheels are hand built. We pride ourselves in our quality and our customer service.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

231 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(231)

74 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service - The wheels themselves are excellent quality and are dual purpose with the option of disk brake or Rim - Definite bang for your buck - considering the rims are also double skinned and the hubs used sealed bearings. 10/10

19 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service, fast wheels

Fantastic service. The wheels were delivered next day and packaged really well to avoid any scatches. I have a CX bike as a commuting bike in London, the wheels are so good I can free wheel uphill past all the e-bikes :). 11/10. The hub sounds is lovely too, I feel expensive

28 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very fast delivery

Very fast delivery, wheels on par with a pair of Spank Oozy's which cost more than twice as much! Really impressed, will definitely get another pair.

28 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

First wheel folded under pressure which…

First wheel folded under pressure which was something I've never experienced and dangerous so they replaced for a better model but after 4 months I had to replace the freehub which wasn't done under warranty..
Since then I've had to buy 3 new freehub as they don't last and can't use actual shimano even though its stated as shimano.
I've spent more on freehubs over the last 9 months than a new wheel with genuine parts would cost. Can't recommend.
I suggest buying a wheel from elsewhere where you can actually use genuine products not these cheap Chinese parts especially the freehub.

Reply. The wheel was still under warranty but I had to buy new freewheels and pay for postage and repairs if I return the wheel for inspection/repair. Not acceptable

1 april 2026
Omdöme utan inbjudan
Logotyp för Madspeed7

Svar från Madspeed7

We’re sorry to hear you feel this way.

When the original issue occurred, we replaced the wheel as a goodwill gesture because customer satisfaction is very important to us.

Several months later, a replacement freehub was purchased from our website without any issue being reported to us at that stage. We supplied the replacement part as you ordered. You later contacted us again regarding further freehub issues and mentioned that the freehub had been replaced multiple times. However, only one replacement freehub was purchased from us directly.

It is important to clarify that this hub system is only compatible with the specific freehub model supplied for the hub, and replacement freehubs for this system are only available directly from us. As multiple freehub replacements were mentioned, despite only one having been purchased from us, we became concerned there may have been compatibility or fitting issues involving third-party parts contributing to the repeated problems reported.

For this reason, we requested on several occasions for the wheel to be returned to us for full inspection so we could properly investigate the cause and provide a resolution. Unfortunately, the wheel was never returned to us, which meant we were unable to verify the condition of the hub/freehub assembly or determine the exact cause of the repeated issues reported.

We always try our best to support customers fairly and professionally and would have been more than happy to inspect the wheel and assist further had it been returned to us.

Kind regards

Betygsatt 5 av 5 stjärnor

Very quick response to questions

Very quick response to questions. I had made a mistake with the order. Madspeed7 emailed me to confirm the order, pointing out the error. I adjusted the order and received the wheels the next day. Very good customer service.

22 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't expect much in the way of support!

I ordered on a set of wheels on the 24/3. The Parcelfarce driver chose to ignore our workshop, and tried to deliver to a house next door, (twice, if you believe the driver.) Not Madspeed's fault, but they did nothing to try and resolve the situation. I tried to get it redelivered to my Post Office, but it's still at the delivery depot. Not Madspeed's fault, but they have done nothing!
By law, they haven't fulfilled the contract, so should offer a full refund, but they've done nothing!
I've raised it with my card provider, so the refund is no longer an issue for me. But I've lost a customer and what I thought was going to be a good wheel supplier.

24 mars 2026
Omdöme utan inbjudan
Logotyp för Madspeed7

Svar från Madspeed7

Hi Jon,

Thank you for your review. We’re sorry to hear about your experience and understand your frustration.

To clarify for transparency, the delivery address provided was not recognised within the courier network, which resulted in failed delivery attempts. As delivery is dependent on a valid and recognised address, this unfortunately prevented the parcel from being successfully delivered.

Following this, you requested via the ParcelForce website for the parcel to be redirected to a local Post Office for collection. Unfortunately, this request was not actioned by ParcelForce.

We also made several attempts to contact ParcelForce to arrange redelivery and to redirect the parcel as requested. However, we did not receive any response from them during this period, which meant we were unable to progress the delivery further. We understand they are currently experiencing operational disruption, which may have contributed to the delays.

As the parcel remained within the courier network and had not been returned to us, we were initially unable to issue a refund. However, due to the lack of response from the courier, we proceeded to issue a full refund to resolve the matter, despite the parcel still being in transit and not yet returned to us.

We fully understand how frustrating this situation is, and we share that frustration. While this was outside of our control, we did make every effort to resolve it from our side.

Kind regards
Madspeed7

Betygsatt 5 av 5 stjärnor

I’m very late leaving this review…

I’m very late leaving this review unlike Madspeed who were very quick to safely deliver the wheels that I ordered and also very quick to sort out an issue that I had.
I can’t praise them enough for their swift resolution of my problem or for their speedy communications throughout the process.
Should I ever need another wheelset then Madspeed will be my first port of call.

1 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great lightweight wheels at a bargain price

Ordered the wheels from madspeed 7 with discount. Great price and better than wheels I've paid twice as much for previously. The wheels are light and came fitted with the cassette. They've added speed to my road bike and the hubs are very smooth. Great addition to my bike.

28 mars 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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