Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Prime Pedals Ltd is a trusted online retailer of sporting goods, specialising in electric bikes and cycling equipment. We’re dedicated to offering quality products at competitive prices, backed by clear information, reliable delivery, and friendly customer support. Our knowledgeable team are always available to answer technical questions and provide guidance, ensuring every purchase is smooth and straightforward. Alongside our online store, we also have a physical location in Wembley, London, where customers can access servicing, product demonstrations, and expert advice. Whether shopping online or visiting us in person, Prime Pedals Ltd combines convenience, professionalism, and customer care to keep you moving with confidence.
Storbritannien
Bike delivered on time had an issue with the colour sent email.expecting to wait a few days for a response as it was 7pm Saturday evening got instant response and apology and even a partial refund before 9pm sat night first class service charging my bike now to try it out tomorrow wish me luck
Svar från Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting Prime Pedals, enjoy every ride!
-Sarah
Svar från Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Genuine people and excellent service. Best in budget. Recommend it for everyone looking to buy a bike or renting a bike.
Svar från Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Good communications,product arrived on time (Christmas week). Everything went smoothly, I'm glad I dealt with this company.
Svar från Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Great communication! Received almost instant reply from a real human (Alex) via the WhatsApp even midnight message. Bike received in the good condition and received in 4 days after placing order.
Svar från Prime Pedals
Thanks for sharing your experience, Calpara! We’re glad Alex could help so quickly and that your bike arrived safely. Enjoy the rides ahead!
-Sarah
What A FANTASTIC buying experience. Never been so happy to part with so much money. Worth every penny. From ordering my bike to collecting. The experience was fast, easy and incredibly helpful. Would recommend to everyone.
Svar från Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Visited the Wembley store to have my Cirgo bike serviced and also purchased a Koolux X1 for my partner. The store manager was professional, approachable, and knowledgeable, answering all my technical questions with ease. Pricing was very reasonable too.
Svar från Prime Pedals
Thank you, Yi, for sharing your experience at our Wembley store. We’re delighted the service and support met your expectations, and we appreciate your kind words about our pricing and professionalism.
-Sarah
Just collected my Fafrees F20 pro from the Leicester store and it’s amazing. I grabbed the online deal on Black Friday sales and they had it ready for me to collect on Tuesday. The bike was fully assembled and I was told about the functions and how to operate it safely.
Very easy to place order on website and even better for click and collect because they assemble the bike for you. Great communication from the primepedals.com team.
One thing is that the location of their store is a bit difficult to find but they guided me to their doorstep.
Highly recommend, not a big company but they know how to look after their customers.
Svar från Prime Pedals
Thank you, Ali, for sharing your experience with the Fafrees F20 Pro and our Leicester store. We’re thrilled you found the process smooth and the bike ready to ride, and we truly appreciate your recommendation.
-Sarah
Bought a Koolux X3 electric bike from Prime pedals, it was better than described and arrived promptly. All communication was first class and I will use this company in the future.
Svar från Prime Pedals
Thank you, Robert, for your wonderful feedback on the Koolux X3. I’m delighted to hear it exceeded your expectations and that our service made the experience smooth and reliable.
- Sarah
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
