I ordered a MacBook on June 3rd, the wrong device arrived- I promptly (next available post)returned the device (wrong memory and storage) since then I've been requesting updates every few days to be... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a Macbook Pro m1 2020 with excellent condition. I’m so satisfied with the device has arrived. Charger looks a bit tricky but device is in perfect shape! Thanks lads!
So impressed with this company! I ordered a 2017 MacBook Pro in Grade C. It arrived today and is almost perfect - a few imperfections as should be expected but they are so minor and the product lo... Se mer
This site offers really great deals. You cannot go wrong if you need a Mac and are on tight budget. Grade A indeed implied comestically excellent I was very much impressed. Icing, customer care is gr... Se mer
Företagsinformation
Skrivet av företaget
The Mac Store Group has been providing the very best Apple Mac and iOS devices since 2014. We sell both new and refurbished systems to consumers and small to medium sized business. We understand reliability is the most important aspect of buying a computer or tablet. All of our systems go through a rigorous 22 stage testing procedure. We offer 0% finance with our partner DivIde Buy. Divide Buy is available on all of our refurbished products. *Finance subject to status - please see our t&c's.
Kontaktuppgifter
30 Wall Lane, CW5 5LS, Nantwich, Storbritannien
- +44(0)2030049465
- info@macstoreuk.com
- macstoreuk.com
4,1
Bra
1 tn omdömen
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Mac Pro 128GB 2TB SSD
As a media composer, I needed a machine that wouldn’t let me down. I opted for the Mac Pro 6,1 with upgraded 128GB ram and a 2TB SSD - this thing is flying! Within 2 days of payment, it had been built, shipped and up and running on my desk! Overall a very fast and stress free experience. Genevieve was very helpful answering the questions I had. I would definitely recommend!
8 september 2021
Svar från Mac Store UK
Hi Daryl,
Thanks for leaving us a review! It's great to hear that the device is working really well and that you are happy. We will certainly pass your comments onto Gen. Thanks again for your review and your order!
Disappointed delivery
The order was supposed to arrive the next day, it did not.
Had to call Mac Store UK several times to ascertain where this order was since the designated courier claimed they tried to deliver but our CCTV proved they clearly did not attempt any delivery.
Mac Store did say a couple of times during the day that they would call back in 15 minutes and an hour, they didn't bother to call back we had to keep calling them to get updates.
The customer service was rubbish if you say you will call a customer back within a certain time then as a customer that is what we expect. This failure didn't happen once it happened on at least 3 occasions which meant we had to spend quite a bit of time getting updates instead of getting on with our work.
Perhaps try using a responsible courier that doesn't lie about delivery attempts to maintain their internal service level agreements… and also call your customers back in the time that you say you will.
7 september 2021
Svar från Mac Store UK
Thank for taking the time to leave a review Jawad, we appreciate your honest feedback. We are sorry to hear that things didn't go well with your delivery, please accept our apologies for this and for the inconvenience which this has caused.
Having had a look at your order, we can see that this was not delivered and that our Customer Service team spent most of the day talking to the couriers in order to get the device redelivered same day for you (the usual process is one more attempt on the next working day and then the shipment is held at the local depot for you to collect) and were successful in this as the device was delivered on the same day.
As it is the summer holiday period and we were hit with a wave or isolation due to the Coronavirus the team were very thin on the ground and as such a number of times were unable to answer your calls due to being on other lines.
We will take on board your feedback and will feed this back to the courier service too.
Thank you again for your review, we hope you have a great day.
MacStoreUK.
Mac Store UK Warranty Scam - Terrible Customer Experience
Was very pleased with my purchase of a MacBook Pro 13" 2016 with TouchBar - 3.3GHz i7, until recently the display unit started malfunctioning, and the laptop display has since become non operational.
The disk and motherboard work absolutely fine - I run extensive music programs and regularly have a high CPU, which this still computer works fine with. I also used to work at MacWorld, so have extensive internal product knowledge, and I have conducted many internal repairs on MacBooks over time.
More likely as a result of the Touch Bar malfunctioning, the display was starting showing a solid black line through the centre, which has since shut off completely. I run the laptop through a monitor, so I am able to view it in this fashion only.
The TouchBar malfunction / screen malfunction by proxy is well documented from users of this model: I am within warranty, but when I sent this to be repaired by Mac Store UK, they instead insisted I had water damage (when I never even move the laptop from the desk, and it's not like I live in the jungle). This is genuinely a case of a business not wanting to replace a display unit, as they know it will cost more than the laptop itself to replace (which they mentioned in their responding email to me).
Customer service very unhelpful, and completely deceitful 'repairs' and warranty strategy: I am now lumbered with a £1200 MacBook that doesn't function as a Laptop. Avoid this business at all costs.
7 september 2021
Omdöme utan inbjudan
Svar från Mac Store UK
Thanks for taking the time to leave a review for us Joey, we appreciate the honest feedback.
We are sorry to hear that your experience hasn't been as positive as we would have liked and that your device has not been functioning correctly, please accept our apologies for this.
Having taken a look at the history of your order, we can see that this was returned due to the screen damage but when this was examined by our Apple trained Technicians, the liquid indicators inside the MacBook had changed colour indicating that liquid had entered the machine. Unfortunately this did void your warranty and could be the cause of the initial fault. We would recommend talking to your home insurers to see if your device is covered under your policy.
We are sorry to hear that you feel the Customer Service team were unhelpful, we will always be honest and upfront with customers as this is how we would expect to be treated if we were the customer.
Once again Joey, we are sorry for the issues which have arisen and that we are unable to assist under your warranty. If you did want us to repair your device, we would be happy to do so but unfortunately this would be chargeable.
Thank you again for your review Joey.
MacStoreUK.
The delivery was extremely quick and…
The delivery was extremely quick and the offer of increasing the memory to 500GB (I think!) was a very nice touch. The imac was in exactly the kind of condition we hoped for and has been superb.
The only slight let down (very minor) was the very cheap-feeling plastic quality of the keyboard provided.
Thank you. I have already recommended you to a friend .
31 augusti 2021
Svar från Mac Store UK
Thanks for leaving us a review Jen, we're so pleased that you are pleased with the condition and that delivery was really quick!
We will take your comments about the keyboard onboard and will talk with our suppliers to see if this can be improved.
Thanks for recommending us!
Brilliant service
Brilliant service. Fantastic quality imac for a fantastic price. Will be using in the future!!
30 augusti 2021
Svar från Mac Store UK
Thanks for taking the time to leave a review for us! We hope you enjoy using the device :)
Great product!
Bought for 12 year son for Christmas, fast delivery & great value for money! Very happy would definitely buy again
30 augusti 2021
Svar från Mac Store UK
Thanks for taking the time to leave a review for us Emma! That's super organised of you... We hope your Son loves his Christmas present!
Having ordered a number of products…
Having ordered a number of products from this company, I've always rated their products highly.
However, recently one of their macbooks sold to me within the last year and therefore within warranty has developed a slightly defective screen. I have now had to try contact them 4 separate times to resolve this, and been fobbed off each time by their automated chat bot. I've sent follow up emails as well as repeated the issue to this 'assistant' and still absolutely no word. It feels like they are either painfully understaffed, or purposefully ignoring me until the warranty runs out.
Their customer service is absolutely appaling.
27 augusti 2021
Omdöme utan inbjudan
Svar från Mac Store UK
HI Sam,
We're sorry you were unable to contact us initially via Webchat on the two occasions you tried. We have been very short staffed recently having been hit by a wave of isolation during the usual holiday period. Please do accept our apologies for this.
We understand the team have been in contact with you via a reply to your one email and are in the process of working with you to resolve the issue. Thank you for your honest feedback, we will take on board your comments.
With best regards,
MacStoreUK
Svar från Mac Store UK
We're so glad that you have had such a great experience. Thanks for taking the time to leave a review for us Krystian!
Svar från Mac Store UK
Hi Jason - thanks for your review! We really hope you love using your new device :)
Excellent service and support during…
Excellent service and support during purchase of products. Delivery sooner than expected. Great service all round
19 augusti 2021
Svar från Mac Store UK
Thanks for leaving a review for us David, we really appreciate the time it takes. We're glad we were able to deliver soon than anticipated and that was accompanied by excellent service! Thanks again for your order and for your review :)
Great service
9 augusti 2021
Svar från Mac Store UK
Thanks for taking the time to leave a review for us Carl, we hope you enjoy using your new mac!
Amazing service- so helpful and happy…
Amazing service- so helpful and happy to answer any questions that I had. Genevieve and John were great! Would highly recommend them.
5 augusti 2021
Svar från Mac Store UK
Thanks for leaving a review for us Kellie! We are so pleased we were able to provide an amazing service. We will definitely pass on your thanks for Gen and John. Thanks again for your order and for your review Kellie!
Stock updates need improving
There was a lack of communication between their warehouse and sales departments as the product I ordered was in fact out of stock. I only found this out when it came to the day I expected to receive the product I tracked it down and it hadn't yet been dispatched. The customer service team were apologetic with an honest explanation and they quickly resolved the situation however I've ended up with a product that is a year older than the one I'd originally ordered. I needed the product quite urgently and there was no telling when it would be back in stock, nevertheless the one I received is of grade A quality.
4 augusti 2021
Svar från Mac Store UK
Thanks for taking the time to leave a review Elisha, it's good to hear feedback when things don't always go to plan!
We've spoken with our developers to make sure that the stock is correctly updated to make sure that this doesn't happen again. But, it's good to know that the Customer Service team dealt with the issue honestly and respectfully and were able to offer you a partial refund due to the age of the device you received.
Thank you again for your review and for your order Elisha!
My order arrived 3 days early
My order arrived 3 days early, to my surprise and pleasure. Can’t commend highly enough, no complaints whatsoever. Every thing arrived in excellent condition. Would use again and certainly recommend to others.
Thank you.
Barrie Clarke, a very satisfied customer.
2 augusti 2021
Svar från Mac Store UK
Thanks for taking the time to leave us a review Barrie, we really appreciate it! We will be sure to pass your feedback and thanks onto the team. We hope you enjoy using your new device!
Thanks again for your review and for your order :)
Svar från Mac Store UK
Hi Paul, thanks for leaving a review for us. It's always good to hear that everything was well with orders! We hope you enjoy using your new Mac!
Svar från Mac Store UK
Thanks for your review Jean-Phillipe, we really hope you enjoy using your new device!
Svar från Mac Store UK
Thanks for leaving a review for us Amy! We're so pleased to hear you are happy and had an awesome experience with us :) We hope you enjoy using your new device.
Excellent Customer Service and Advice
I would like to thank Jon for all his help and expert guidance in purchasing a Mac for one of our overseas offices. He went above and beyond with his customer service, advice and sorting issues for us on shipping. I would highly recommend.
23 juli 2021
Omdöme utan inbjudan
Svar från Mac Store UK
Thanks for taking the time to leave us a review! We will certainly pass your thanks onto Jon! It's great to hear that our team go above and beyond and always meet challenges with a 'can-do' attitude! Thanks again for your order and review :)
everthing good !
21 juli 2021
Svar från Mac Store UK
Thanks for leaving us a review Andreas! It's good to hear everything was well with your order.
Great service and price delivered when…
Great service and price delivered when they said what more could you ask for
21 juli 2021
Svar från Mac Store UK
Thank you for taking the time to leave a review for us Derek, we really appreciate it!
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