Macro Meals UK Omdömen 

508
TrustScore 3 av 5

3,2

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Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

The meals arrived later than expected, and to my dismay, the portions were much smaller than advertised. The taste was bland, and some meals were overly dry, making them hard to eat. For the price I p... Se mer

Betygsatt 5 av 5 stjärnor

I've tried 3 out of the 5 meals and they've all been delicious. Portions are so much bigger than you'd think, the tubs do seem quite small when you look at them but they are packed full and when put... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It was Ideal for a busy life where you want to eat well while working towards a fitness goal. Meals were delicious and convenient. They made my diet more consistent, while also saving me money on buyi... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

what I got was bland, soggy, and completely unappetizing. Some meals arrived partially thawed, which made me worry about food safety. The website made it sound amazing, but it’s a complete scam. Stay... Se mer

3,2

Medel

TrustScore 3 av 5

508 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(508)

0 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

Simple & tasty but service severely lacking

Food ordered and arrived as arranged (bar 1 missing item). The meals that arrived were varied and tasty.

There was a supply issue with my protein pancakes - customer service noted me in advance and arranged for either redelivery or refund at my option. I requested redelivery and was offered 20% discount off my next order. The next order was processed and no pancakes or discount applied. This was despite having spoken with the founder, Tom, who assured me he would personally see to this.

Next order was automatically processed under my subscription but I noticed several items missing. I tried updating this just 30 minutes after the order was processed but it was impossible for me to do this. The hassle wasn't worth it so I cancelled the order and my subscription.

I am now 2 weeks on and despite sending 2 emails and calling 3 times nobody has contacted me back to discuss the £140 plus in refunds I am owed.

The food is nice but the organisation are unbelievable difficult to deal with.

16 april 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Andrew,

I'm so sorry to hear about your bad experience with us.

I'm Jamie and yesterday I was appointed as the customer service manager.

I have emailed you directly regarding your recent issues, and I can assure you that your issues will be resolved.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

So good!

I've been wary about ready-made meal delivery but macro meals has been amazing, good macro split and tasty!

16 april 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you Alex, we aim to please!

Betygsatt 4 av 5 stjärnor

Good portion size

Good portion size, arrived when it said it would.

15 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thanks Jamie!

What do we need to do to achieve a 5 star rating?

Many thanks,
Jamie

Betygsatt 1 av 5 stjärnor

The quality of food is horrible

The quality of food is horrible. I was not able to eat any of the food as the standard was low. No flavours. Very blend and cheap quality products.

15 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Dan,

We'd love to hear how we can improve our service, especially from a taste perspective, an area which we normally excel in.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

Kind regards,

Jamie

Betygsatt 1 av 5 stjärnor

I’ve never left a bad review before

I’ve never left a bad review before!
First time buying from these guys and it hasn’t turned up! On my account it says complete but DPD haven’t received the parcel, reading other reviews this seems to be a common factor! The other reviews of people that have received there meals seem positive and I’m meant to get my second delivery tomorrow! Let’s see if it turns up🤷🏼‍♂️

14 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Good afternoon Richard,

Thank you so much for your feedback, which will be vital in us improving our service moving forward.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I can assure you that we will be able to find a solution that will compensate for the issues that you've experienced.

I hope your 2nd delivery went well!

Kind regards,
Jamie

Betygsatt 1 av 5 stjärnor

I ordered the keto meals but they just…

I ordered the keto meals but they just bundled loads of veg with a bit of meat into a takeout plastic container to heat for 4/5 mins. Not in separate compartments, no separate condiment packs, no gravy. It was dry and rubbery once heated and out of the 5 meals I threw 2 away and just picked at 2. This is an extremely basic food service that I wouldn’t wish on anyone.

12 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Andy,

This doesn't sound like the experience that we wish to offer.

Please feel free to ring me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

I can assure you that we will be able to find a solution that will compensate for the issues that you've experienced.

Kind regards,
Jamie

Betygsatt 4 av 5 stjärnor

Nice food

Nice food, was disappointed that there was no service on bank holidays... alot of people still work during this and need good food to stay on track.

10 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Fair point Rich,

We shall pass this on to our management team.

Thank you for your 4 star rating.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Quality of the food is excellent and…

Quality of the food is excellent and there's a really good selection to choose from, delivery is abit of a nightmare but its definitely worth the wait

9 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your positive feedback Jonathan.

We will pass on your logistical issues to our logistics team.

Betygsatt 4 av 5 stjärnor

Majority of the meals are pretty good…

Majority of the meals are pretty good and filling, I did find the roast option quite salty and didn't personally like the taste of the diced chicken however the majority as said was tasty.

8 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Good morning,

Thank you for your feedback and the 4 star rating.

We shall pass your comments on to our kitchen team.

Kind regards,
Jamie

Betygsatt 2 av 5 stjärnor

Not as good as they used to be

Used Macromeals for a good few years now, have noticed a decline in service and quality from them. A shame as the ordering process is simple, they seem to have let other things slip though.

5 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Paul,

I'm so sorry to hear about your declining experience with us.

I'm Jamie and this week I have been appointed as the customer service manager.

I assure you that from now on our service will be the top of our priority list, whilst we would love to hear about the specific quality issues that you've had, so that we can rectify and further improve our service.

Please feel free to contact us on 01452 260926 and we can discuss this further.

Kind regards,
Jamie

Betygsatt 3 av 5 stjärnor

First time ordering and the order was…

First time ordering and the order was delayed after it was sent. Not sure how well it would have been stored as it's sent out fresh and chilled but was delivered more than 24 hours late.

Food seems quite nice though, hopefully it hasn't spoiled.

1 april 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Vijay,

Thank you for your feedback and we apologise for the issues experienced with delivery.

As the food is cooked and prepared on the day of pick up, I can confirm that the food will have retained freshness, therefore will not have spoiled.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Very impressed! Great vegan options :)

I have received my first order and i'm so happy! As a vegan finding the right meal prep company hasn't been easy, but with macro meals I loved how I could put together the foods that i liked to create my own meals. Most other companies have very small set menus for vegans. The food itself is delicious, so easy to store and heat up. Very great communication and i received my order before 8am on the date of my delivery! Super impressed :)

26 mars 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

We are glad that we're meeting your needs Sarah.

Thank you so much for your kind words!

Betygsatt 1 av 5 stjärnor

Still no reply after 6 days as to why I…

Still no reply after 6 days as to why I received 20 meals rather than 10 👎

22 mars 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Good afternoon,

It sounds like you got a fantastic deal, if you received double the amount of food for the same price!

In all seriousness, if you wish to discuss this issue further, then please contact me on 01452 26 09 26 between 8am-4pm on week days, or alternatively please email me at hello@macromealsuk.co.uk.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Great meals

Food is really tasty and health conscious . It has really made a difference to my weight loss efforts. Also delivery is great as been able to select specific dates regardless of when you order is placed .

19 mars 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Good afternoon!

That is lovely to hear, thank you so much for your wonderful feedback!

We hope we can continue to help you in your weight loss journey.

Betygsatt 5 av 5 stjärnor

For me worth every penny!!

For me worth every penny!!! Since dec 2020 my diet has been carnage. Skipping meals, binge eating, feeling awful and then repeat. I kept saying to myself il meal prep on the weekends and occasionally did but struggled with consistency because of this horrid cycle that turned into a bad habit for me! A friend recommended macromeals and I am so happy that they did because with the food there is variety, flavour and it breaks down the macros and calories so you can stay on track with your goals. Importantly, food tastes amazing too. Im going to keep ordering from macro meals as its helping me stay consistent with my eating and at the same time i know how nutritious the meals are.

17 mars 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind feedback Rozina!

We are delighted that you are happy with our service and we are so pleased that we are assisting you in your positive lifestyle changes.

Betygsatt 5 av 5 stjärnor

My go to meal prop company hands down the best

Not the first order and definitely will not be the last. With every meal I have the more I rave about macro meals honestly I can not say enough good things about the meals and the service.
I’ve tried so many different meal prep companies over the years and finally I do not need to keep looking.
Do yourself a favour and make an order 100% you will it regret it. A+++

15 mars 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Wow, thank you so much Lewis, this is high praise indeed!

We highly value your custom.

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