It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Se mer
Företaget har svarat
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Se mer
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Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktuppgifter
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Medel
744 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från M6toll
Hi Elizabeth, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
helpful staff. Solved my problem within no time
The staff over the phone was really helpful and did the justice by refunding me my extra spent money. They were quick and helpful
4 augusti 2026
Svar från M6toll
Hi Madiha thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Email was sent back to me with a…
Email was sent back to me with a receipt straight away.
28 juli 2026
Svar från M6toll
Hi Claire thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Got double charged by using their…
Got double charged by using their automatic barrier system, but still asked for phone payment. Then they didn't sort it...
21 juli 2026
Svar från M6toll
Hi Iain, thank you for your review, and I am sorry for the issues you have experienced. If this is still not resolved, please can you call one of the team on 0330 660 0790 Kay@M6toll
Second time in 2 months ive been…
Second time in 2 months ive been overcharged and left waiting for a month and still no refund.
Shocking
22 juli 2026
Svar från M6toll
Hi Phil, I can see you have submitted 2 reviews. Please call one of the team on 0330 660 0790 if your issue has not been resolved Kay@M6toll
Very helpful customer service
The lady who took my call was very friendly and really helpful, ensuring that my enquiry was resolved by the end of the Call.
It was nice to talk with a human for a change instead of chatting to a bot !!
3 augusti 2026
Svar från M6toll
Hi Graham thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Jaky thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Helpful when I was being a bit…
Helpful when I was being a bit ridiculous at sorting out my password, actually rang me to check I was OK with it.
27 juli 2026
Svar från M6toll
Hi Judith, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I received a debt recovery letter after paying!
I received a debt recovery letter after I had paid. I have wasted an hour of my life demonstrating I had paid. Apparently the lane was out of sync. The M6 Toll should compensate me for the stress and inconvenience.
5 juli 2026
Omdöme utan inbjudan
Svar från M6toll
Hi Pete, thanks for your comments. I am sorry that you received this letter in error. Unfortunately, we cannot always pick up when a lane is out of sync. I will ensure that feedback is passed to the team to deal with these situations in a more a timely manner. Please feel free to reach out should you require anything further. Kay@M6toll
Had computer trouble renewing…
Had computer trouble renewing m.e.p....the chap on phone was perfect with assisting me ..and now all compled and ready to go...3/8/26..thank you so much 😄
3 augusti 2026
Omdöme utan inbjudan
Svar från M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very helpful and responsive staff
21 juli 2026
Svar från M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Needed to change my vehicle…
Needed to change my vehicle registration. Sent an email and received a response within the hour. Very quick service, new registration on the same day.
24 juli 2026
Svar från M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Turn off from toll to airport closed no…
Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed to do this.Resulting in a 20 mile detour and late arrival.And I paid for the privilege.
31 juli 2026
Svar från M6toll
Hi Mark, thank for your comments and I do understand your frustration that you encountered on your journey. The M6toll was not closed and the closure was on the M42 once you had left toll road I will ensure that these comments are passed onto our operations team to determone how we can better display issues off our network that may affect a customers journey. Please feel free to rteach out should you require anything further. Kay@M6toll
Svar från M6toll
Hi Thomas thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick swift response
Quick swift response addressing my query and provided a satisfactory response.
31 juli 2026
Svar från M6toll
Hi Anna, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday through…
last week I went to the holiday through m6 road but I didn’t sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
23 juli 2026
Svar från M6toll
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
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