It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Se mer
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You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Se mer
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Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktuppgifter
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Medel
744 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was explained in detail and my query…
I was explained in detail and my query was resolved
17 augusti 2026
Thank you to Steve Nicholls for…
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
21 augusti 2026
I was sent this to review before all my…
I was sent this to review before all my questions had been answered so can't really say
24 augusti 2026
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16 juli 2026
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3 augusti 2026
Svar från M6toll
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21 augusti 2026
Svar från M6toll
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7 augusti 2026
Svar från M6toll
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
20 augusti 2026
Svar från M6toll
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Excellent customer service
Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.
19 augusti 2026
Svar från M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Great Service can’t fault them
Great Service can’t fault them .
Dealt with my problem quickly , excellent service
20 augusti 2026
Svar från M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Really good considerate and helpful
12 augusti 2026
Svar från M6toll
Hi Peter, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very good customer service
I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid
13 augusti 2026
Svar från M6toll
Hi Ajmal thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vehicle Height
Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.
13 augusti 2026
Svar från M6toll
Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll
Positive experience
Great experience, very quickly responded to my email. Very happy with the service and information provided.
12 augusti 2026
Svar från M6toll
Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt and fair response
19 augusti 2026
Svar från M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No complaints doing everything perfect…
No complaints doing everything perfect couldn't be better
12 augusti 2026
Svar från M6toll
Hi Pam, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer service advisor was excellent…
Customer service advisor was excellent and really helpful
19 augusti 2026
Svar från M6toll
Hi Angus, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar från M6toll
Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll
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