Luxiface Cosmetics Pte Ltd Omdömen 23

So my package arrived ruined and had to pay 22 euro more for custom. Here is the NOT so correct replay of their customer service. I WILL NEVER BUY FROM THEM AGAIN. They just don’t care about customers.
Greetings from Luxiface!

Thank you for your email and for bringing this concern to our attention.

I am extremely sorry for the inconvenience and the disappointment caused with your order.

Regarding the customs/import charges, please note that these charges are applied by the customs authorities of the destination country as per local import regulations. Unfortunately, we do not control or collect these charges at our end. We also mention in our shipping policy that the buyer is responsible for customs duties and clearance charges.

We also mention the same on product pages and at the time of shipping company selection during checkout before payment.

I completely understand that it is unpleasant to face an additional charge at delivery. ​

I am also very sorry to know that the product packaging has arrived in a torn condition. We take utmost precaution in packaging the products, such as putting them into bubble wrap.
I am once again extremely sorry for the inconvenience. Thank you so much for your patience and cooperation.

Have a great day.

Best Regards,
Salil G
Customer care manager
Luxiface.com
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Great product. I received my package in a timely manner. I will definitely reorder.

The product I ordered was great and relatively cheaper than other stores.

Since I have just applied in a short period but I’m giving you thumbs up cause I have started to like the texture of your product.

When everything is completed who knows I would probably give you a five star rating. 😊

Great choice of brands and products and easy to navigate and order
Ordered my favourite Cellfusionc products on the site.
Received with a few free gifts along with the ordered products.
Great customer service, and I was informed about the status of my order continuously.
Will be ordering again on Luxiface.

Ordered product Centellian24 time reverse season7 from Luxiface. Difficult to get this product in my country hence ordered from South Korea. Great customer service and fast delivery and authentic product. Nice to get free mask and few sachet samples along with the products. Recommend Luxiface for Kbeauty products not available locally.

Worse terrible service

I ordered worth $200 and they say shipping free than all of sudden fedex is asking me for shipping plus custom
And i email them so many times terrible customer service and attitude

And i still did not rec my parcel

Item never received. Contacted customer service several time and just get fobbed off. Despite a trustpilot token reply 5 day days ago still no parcel or any refund. Scam.

Once again had a great experience ordering from you guys and will definitely be ordering again in the future.

Fast delivery and great products. I have purchased a range of products from the company. Will buy again and would recommend.

Thanks salil for making sure the product reached me although there was a lot of hiccups in getting it delivered you were persistent on making sure it reached me:) Appreciate the efforts Glad to finally get my hands on the product that i have been searching for months now And found a new site to keep ordering here after. As now am confident that they will make sure it reaches the customer on time :)

Ordered 3 times with this company and always spot on! Great prices, big selection of products, quick delivery and well packaged.
Also the products are just great! Works really well if you use them correctly and constantly. I've noticed a big improvement in my skin since I started.
You can definitely trust luxiface!

I just received my skincare products recently, and I’m really happy with how everything looks. The packaging is neat and professional, and everything arrived in perfect condition. I can’t wait to start using them and see the results. Delivery was quick too, which is always a plus!

Quick delivery.

I just wanted to try something different. It didn't disappoint so will definitely recommend this brand .

Commande passé depuis la France, d'une trentaine d'euro. À la réception, suprise, obligé de payer des frais de douanes ! Je n'ai pas vu sur le site qu'il y aurait des frais de douanes possible.
Dommage le site propose de bon prix mais avec les frais de douane ça gache tout.
Je retournerai sur Stylevana où il y a pas de douanes. Très déçu.

A - mazing! I've order from them twice, and it won't be my last time! Customer service - 10/10. From the day I placed my order to the day I've recieve it was excatly 10 days! Very quick and I am really happy with the service as well!

The shipping took like a week. It was super fast and the shipping was free because my order was 145$ (anything more than 99$ has free shipping). The product was authentic and the price was a steal compared to other websites I was looking at. I did have to pay a customs fee cuz I live in Canada and it was 27$ bit of a bummer but it's not the company's fault. Even with the customs fee it was still cheaper than buying it elsewhere bc I bought a beauty device that's popular in Korea but not so much outside of Korea. They also had a rlly good deal on sunscreen 25$ for 2 cell fusion sunscreens. I saw the deal in the cart cuz they were promoting it but when I tried searching for it in the search bar, it didn't come up. That was kind of weird so either that was a special deal I got cuz I was buying something on the expensive side or their search engine kinda doesn't work lol. I was hesitant to buy something so expensive since there aren't many trust pilot reviews but ya it's legit at least from my experience it's a trustworthy website.

Was hesitant at first because of certain negative reviews, but ended up being really happy with the whole process. I feel that delivery might has even taken less time than advertised

i live in Dublin {Ireland} and ordered product from you guys since November 2024 till now January 2025 i have not gotten my product ,they told me it FedEx i called FedEx ask me to pay custom duty i did ,till now nothing happen and the costumer service then now stopped responding to my emails ,this is so bad ,u cant say i dint wait enough ,if you cant give me the product i paid for then refund me simple jezzz