From start to finish, absolutely seem less. Smooth application and amazing customer service. Very highly recommended and will try to get my wife a car also. So nice to find a company that want to help... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Se mer
Företaget har svarat
Great finance company, i love the car, its realy exactly what i wanted for my family. I commend Luv Car patient with me, but finally i have the car i wanted through LuvCar.
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Skrivet av företaget
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Kontaktuppgifter
The Blue Tower, MediaCityUK, M50 2ST , Salford, Storbritannien
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
From start to finish.
From start to finish the service was excellent. The first contact with Craig was spot on, he was very helpful and patient in finding the correct car and sorting out all the paperwork.
13 juni 2026
Svar från Luv Cars
Hi Dave, we appreciate you taking the time to leave a review. We would like to thank you for your positive feedback for Craig, we are glad to hear that he was helpful throughout your car buying journey. We wish you all the best with your new car.
I had a fantastic experience with…Luv Cars
I had a fantastic experience with LuvCars and would highly recommend them.
From my first enquiry to collecting the vehicle, the team was professional, friendly, and genuinely helpful. They were always available to answer questions, provided clear information, and made the entire process smooth and straightforward.
What stood out most was their honesty and customer care. I never felt pressured, and they took the time to make sure I was comfortable and confident with my purchase. The vehicle was exactly as described, and the service I received exceeded my expectations.
Thank you to everyone at LuvCars for making the experience so positive. I would not hesitate to recommend them to family and friends and would happily use them again in the future.
12 juni 2026
Svar från Luv Cars
Hi Cosmin, thank you for taking the time to leave a review, we truly appreciate your detailed feedback! We are glad to hear that our team were able to help throughout and make the process as stress free as possible, this is the level of service that we strive to provide. We would also like to thank you for your recommendation, this means a lot to our team.
Good service is been provided.
12 juni 2026
Svar från Luv Cars
Hi Babatunde, we appreciate you taking the time to leave a review. We are glad to hear that you are happy with the service that we have provided. We hope that you think of us if you decide on purchasing a new car in the future!
Very helpful with every step of the way
11 juni 2026
Svar från Luv Cars
Hi Paula, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was a good one and that our team was helpful throughout. We hope you enjoy your new vehicle and think of us if you wish to purchase a new car in the future.
Very easy straight forward only company…
Very easy straight forward only company that did get me finance and they made it really easy with looking and viewing cars would highly recommend
11 juni 2026
Svar från Luv Cars
Hi Joe, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
No reply from customer service team!
Sent an email regarding our motor finance agreement and asked for some details to be clarified, but never received a response.
This was sent two months ago!!
UPDATE: 24/06/26 - The email provided in the response doesn't work.
6 april 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Jessica, I am truly sorry to hear that you have not been able to get in touch with our customer service team, this is not the level of service that we strive to provide. In order for our team to look into this further for you, please can you contact us at customerservices@luv-loans.co.uk.
Great customer service
Great customer service. Every thing went so smoothly from start to finish. Picked new car up in within 5 days Thanks
10 juni 2026
Svar från Luv Cars
Hi Paula, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was a good one. We hope you enjoy your new vehicle.
My car expert was lovely and patient…
My car expert was lovely and patient when choosing a car however I’m not a big fan of the admin side of the company who didn’t pay the dealership the correct amount and then it took them a day and half to sort after calling them a dozen times
9 juni 2026
Svar från Luv Cars
Hi Lisa, thank you for taking the time to leave a review. We are glad to hear that your experience with our car expert was positive, however we are sorry to hear about the issue you encountered with our team completing the purchase of your vehicle. This is not the level of service that we aim to provide. Your feedback has now been passed back to the relevant teams to look into. Once again, we apologise for your negative experience and wish you all the best moving forward with your new car.
😡😡....
The sales team can't go enough for you but the after purchase customer services are absolutely shocking!! No direct contact number just endless emailing..... infuriating isn't the word.!
17 april 2026
Svar från Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your dissatisfaction with our after purchase customer service. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerservice@luv-group.co.uk
Thank you again for bringing this to our attention.
Had a really smooth no hassle…
Had a really smooth no hassle application, I’m really happy with Ali talked me through it and got me a beautiful bmw 4 series, couldn’t be more happy and everything was so easy well chuffed
9 juni 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Mr. Greenwood, thank you for taking the time to leave a kind review for Ali. We are glad to hear that you found the process smooth and are happy with your car. We wish you all the best moving forward with your new car.
Very helpful from start to finish could…
Very helpful from start to finish could not fault Danielle and who ever else was involved with me getting my car and well in press with my car thanks very much 👍.
6 juni 2026
Svar från Luv Cars
Hi Ewan, thank you for the positive feedback for Danielle and the team. We are happy to have been able to help and hope you enjoy your car.
They made everything easier with…
They made everything easier with explaining everything helping when needed. Absolutely brilliant thank you
8 juni 2026
Svar från Luv Cars
Hi Patricia, thank you for taking the time to leave a positive review. We are glad to know that we were able to make everything easier for you and we appreciate your feedback.
Amazing company and staff
Brillant service from start to finish amazing customer service explained everything and always willing to answer any questions i needed 100% top service
8 juni 2026
Svar från Luv Cars
Hi Emma, we really appreciate your positive feedback. We are happy to have been able to assist with answering your questions and providing the level of service we strive to deliver. We hope you think of us again if you or anyone you know needs a new car in future!
Svar från Luv Cars
Hi Bester, we appreciate your positive feedback and are glad to have been able to offer you the level of service that we strive to deliver. Once again, thank you for your review and all the best with your new car.
Nice easy process
Nice easy process, my car expert explained everything clearly helped find an amazing car was all sorted in a couple days. Highly recommend
4 juni 2026
Svar från Luv Cars
Hi Karl, we would like to thank you for taking the time to leave a positive review. We are glad the process was nice and easy and truly appreciate your commendation. We hope that you think of us if you wish to purchase another car in the future!
From the moment i enquired about…
From the moment i enquired about finance they were very professional and very helpful. There was no rushing you ir going over your budget.
5 juni 2026
Svar från Luv Cars
Hi Frankie, we appreciate your positive feedback. We are happy to hear that you found our service team very helpful. We wish you all the best with your new car and hope that you think of us should you wish to purchase another car in the future.
Everything was full profesional…
3 juni 2026
Svar från Luv Cars
Hi Arkadiusz, thank you for the positive review! We are happy to hear that you were please with our professional service and hope that you enjoy your car.
Excellent experience with these people
Excellent experience with these people. They made the whole process very easy and they have lovely customer service personnel. Thank you all ☆☆☆☆☆
6 juni 2026
Svar från Luv Cars
Hello Justin, we are glad that you took the time to leave a positive review! We are delighted to hear that you had an excellent experience with our team and hope you think of us should you wish to buy another car in the future.
The team at luv cars are absolutely so…
The team at luv cars are absolutely so helpful and always keeping in touch throughout the whole process. Would definitely recommend luv cars 😊
5 juni 2026
Svar från Luv Cars
Hi Kelly, thank you for taking the time to leave positive feedback for our team! We are thrilled to have been able to help throughout the process and truly appreciate your recommendation.
Good service
Great experience with getting my finance sorted and finding my car. Original car I looked at had been sold but Ali didn’t give him. He asked me about other options in my saved cars. He went through all the pricing on my preferred choices without deposit and with varied amounts of deposit. I had a deposit to put down. When we found my car he contact dealership and advise this is the one I wanted. He also advised the dealership that there was to me a new 12 month mot 12 month warranty and service done on car before I picked it up. All was done. The only issue was when I arrived at dealership to pick up car luv cars as for a picture to be sent over of me with the car before they release the balance of finance this took a while to do but finally got my car
1 maj 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Karen, we appreciate your positive feedback for Ali. We are glad to hear that you were shown all options and able to decide on a car that was right for you. We also appreciate your constructive feedback regarding the need for a picture with your car, we will feed this back to our team. Once again, thanks for the review and we wish you all the best with your new car.
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