From start to finish, absolutely seem less. Smooth application and amazing customer service. Very highly recommended and will try to get my wife a car also. So nice to find a company that want to help... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Se mer
Företaget har svarat
Great finance company, i love the car, its realy exactly what i wanted for my family. I commend Luv Car patient with me, but finally i have the car i wanted through LuvCar.
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Skrivet av företaget
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Kontaktuppgifter
The Blue Tower, MediaCityUK, M50 2ST , Salford, Storbritannien
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It's was OK
It's was OK, I paid to dealers , through luv ,they saidcthe money was refundable and the two garage still have my deposits, I can't seem to get them , I really think luv should refunded them and they can fight for the money back , buy other an my rant they finally got me a good garage , and I have my car now , but be aware of paying a deposit to garages , and if you get sales advisor called kyle that man went above and beyond , they should be happy to have him working there .
24 juni 2026
Svar från Luv Cars
Hi David, thank you for your kind feedback on Kyle. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Terrible customer service very rude
Terrible customer service very rude , Scott was good though but the other children I spoke to were rude and useless
24 juni 2026
Svar från Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your negative experience. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Jack blacks the man
Jack the guy who called me from the start was great always there when I needed him called bang on the agreed time he said he would drove away my car today cheers jack black
23 juni 2026
Svar från Luv Cars
Hi Kev, thank you for leaving a review. We appreciate your positive feedback for Jack. We are delighted to hear that he was able to help whenever you needed, this is the level of service that we strive to deliver. We wish you all the best with your new car!
Really helpful
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it.
Good communication and kept us informed as to what was happening.
23 juni 2026
Svar från Luv Cars
Hi William, thank you for taking the time to leave a review. We are glad that you were well informed throughout the buying process and ended up with a better deal. We hope that you are happy with your new car and wish you all the best moving forward.
Excellent service
Rhys, the agent that helped wirh the purchase of my car was extremely helpful
20 juni 2026
Svar från Luv Cars
Hi Erika, we appreciate your positive review for Rhys, we are glad to hear that he was helpful throughout your car purchasing journey. We wish you all the best with your new car!
Initial call and finding a vehicle was…
Initial call and finding a vehicle was great couldn’t fault it , but getting them to pay for the vehicle was terrible sat at the dealership almost 3 hours waiting for them to pay out so I could leave to go home to collect my children from school, back and forth calls in this period as they initially told me 15-20 mins for it to be paid , I waited , dealers getting frustrated with me at this point , he’s calling , I’m calling they say they did it , 2 hours later they txt saying they had paid it , we waited , another 40 mins later they then said there was an issue with paperwork as i didn’t say the right amount , so back to dealer to speak to him to Change it , but in the meantime I get a call saying all paid tell the dealer this was 3 hours later after the initial first contact with this company to pay out
19 juni 2026
Svar från Luv Cars
Hi Miss Wheatley, thank you for taking the time to leave a review, although we are truly sorry to hear about your recent experience. This does not match the level of service that we strive to deliver. Your feedback has now been passed along to our team to review internally. Once again, we are truly sorry for the inconvenience that this experience has caused.
Helpful polite and friendly
The staff I spoke with were very friendly and polite, they made the search for a car fairly easy.
A few hiccups along the way more so a mix of all parties involved but they got the deal done and was incredibly apologetic for the miss understanding.
Thankyou very much
15 juni 2026
Svar från Luv Cars
Hi Damian, thank you for taking the time to leave a review, we appreciate your feedback. We are sorry to hear that there was a misunderstanding when purchasing your car, however we are happy to hear that this was all resolved and hope that you are happy with your new car!
My experience with luv cars was…
My experience with luv cars was exceptional. Highly recommend
16 juni 2026
Svar från Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Really helpful and friendly throughout…
Really helpful and friendly throughout the process. Do their best to help.
19 juni 2026
Svar från Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience.
Svar från Luv Cars
Hi Mark, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Svar från Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
10 out of 10 would definitely recommend…
10 out of 10 would definitely recommend to others
12 juni 2026
Svar från Luv Cars
Hi Richard, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Absolutely fantastic
Absolutely fantastic! Honestly cant fault this company at all! They kept in touch every step of the way & had a new car within a couple of days 🙂
16 juni 2026
Svar från Luv Cars
Hi Rachel, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that our team communicated effectively throughout the whole process. Enjoy your new vehicle.
Efficiency Personified
The process was smooth, the staff are amazing, and communication was effective. The entire process time from start ti finish was decisive and focused.
15 juni 2026
Svar från Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Was a very pleasant experience
Was a very pleasant experience. Got me a good deal and love my new car . Customer service was good untill passed to the department for finalising everything . But even than was acceptable
14 juni 2026
Svar från Luv Cars
Hi Daniel, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
My experience withLuvcarsScott and Cameron were very helpful on…
Scott and Cameron were very helpful on the phone, but when I arranged to pick the car up, it took over three hours for you to send over the paperwork and I was stranded in Winsford with no car but lucky enough Leanne the sales person at Carzone did an excellent job of getting all my paper work from you when I had spoken to you previously about picking the car up on the Saturday morning which was stressing me out and when I spoke to you on the phone you’re more or less said it wasn’t your problem so I was not a very happy customer
13 juni 2026
Svar från Luv Cars
Hi Wendy, we appreciate you taking the time to leave a review. We are truly sorry to hear about your recent experience. We understand how stressful this service can be and would like to apologise for any distress that this experience caused. We will pass this feedback on to the relevant team to review internally.
Svar från Luv Cars
Hi Stephen, thank you for taking the time to leave us a positive review.
Svar från Luv Cars
Hi Ross, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you found our process quick and efficient.
Amazing
Amazing, start to finish so helpful, replied quickly and answered all my questions
15 juni 2026
Svar från Luv Cars
Thank you for taking the time to leave a review, we are happy to hear that our team were able to help throughout your car buying journey. We hope that you think of us if you wish to buy another car in the future!
Great company made my application…
Great company made my application hassle free and uncomplicated.
They were very helpful in explaining everything that goes with the application.
My car expert ali was absolutely brilliant.
He was really helpful and at the end of it all I have a fantastic car.
Cheers
13 juni 2026
Svar från Luv Cars
Thank you for leaving a review. We are glad to hear that our team was helpful in explaining the application process and appreciate the feedback for Ali, we will pass this back to him. We hope that you enjoy your new car!
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