From start to finish, absolutely seem less. Smooth application and amazing customer service. Very highly recommended and will try to get my wife a car also. So nice to find a company that want to help... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Se mer
Företaget har svarat
Great finance company, i love the car, its realy exactly what i wanted for my family. I commend Luv Car patient with me, but finally i have the car i wanted through LuvCar.
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Skrivet av företaget
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Kontaktuppgifter
The Blue Tower, MediaCityUK, M50 2ST , Salford, Storbritannien
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Luv Cars
Hi Godwin, we appreciate your positive feedback!
Svar från Luv Cars
Hi, we really appreciate the 5 star review. Enjoy your new vehicle.
Good friendly service.
4 juli 2026
Svar från Luv Cars
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Slow to send payment to dealer causing…
Slow to send payment to dealer causing a long wait
1 juli 2026
Svar från Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the experience not meeting expectations. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
When I was looking for a car service…
When I was looking for a car service couldn't be better. Plenty of interaction and vehicles to choose from. Once I had chosen my car and everything had been approved the service not so good. I couldn't get anyone on the phone, put on hold for ages. No assistance to arrange pick up of car from dealer. I organised that myself. Then when I arrived to pick up car the dealer said I had to contact luv cars to say I was happy with vehicle before they released funds. I wasn't told about that. Thankfully the garage gave me the car with email confirmation and I didn't have to wait for funds to be sent.
1 juli 2026
Svar från Luv Cars
Hi Catriona, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the lack of communication. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Terrible service
Terrible service. Promised to keep in touch and didn’t. When at dealership buying my car we had to ring them three times to send the money over which by the time they did it they were ready for closing and didn’t get much time to go through the car. Made the whole process stressful when it should have been a nice experience. Would not recommend
27 maj 2026
Svar från Luv Cars
Hi Nicola, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your dissatisfaction with our communication. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Svar från Luv Cars
Hi Eryn, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team and that we could take you through the process quick and easy. We hope you enjoy your new vehicle.
If you or any family members or friends…
If you or any family members or friends looking to finance a car Look no further use luv cars they are very reliable professional and guide you through step by step you can even drive away the car same day
3 juli 2026
Svar från Luv Cars
Hi Mohammed, thank you for taking the time to leave us a review. We really appreciate the detailed feedback. We appreciate any recommendation of us for the future. Enjoy your vehicle.
This was such a easy process
This was such a easy process, Niamh was so nice and helped me every step of the way. They make looking for a car a easy process from start to finish. I definitely would use again.
2 juli 2026
Svar från Luv Cars
Hi, thank you for your kind feedback on Niamh. We are proud to hear that she made your experience with us such a positive one, and we will ensure she is commended for her excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Svar från Luv Cars
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Svar från Luv Cars
Hi Steven, thank you for taking the time to leave us a review. We are happy to hear that you found our process quick and easy. We hope you enjoy your new vehicle.
I'm so over the moon with the things…
I'm so over the moon with the things they helped me with i would do it again what nice guys
30 juni 2026
Svar från Luv Cars
Hi Amanda, thank you for taking the time to leave us a review. We really appreciate your kind words. Enjoy your new vehicle.
AVOIDDD!!!
This company is an absolute joke it’s impossible to get through to anyone at all. I’ve had to pay out £3,000 for a brand new gearbox, yet neither they, my finance provider, nor the garage I bought the car from are willing to do anything to help resolve this. My warranty still hasn’t been cancelled either, as I’m being told I have to go through Luv Car Loans to arrange that.
I’ve received terrible service and I’m extremely disappointed. I’ve sent emails and made phone calls, but I’ve had no response whatsoever. All I’m asking is for someone to get in touch with me the car was clearly not fit for purpose in the first place. I am thoroughly let down by this whole experience.
30 juni 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Shannon, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience with our communication.
This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know
that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Awesome service
Awesome service, especially from Oliver, thank you so much to all the team
29 juni 2026
Svar från Luv Cars
Hi Alex, thank you for your kind feedback on Oliver. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Great work
Great work! Thank you scott you was briiliant.
The one fault was the £199 dealers fee, spoke to the dealer and he does not charge a fee. Luv cars charged the dealer which he then passed it back so he would not be out of pocket.
26 juni 2026
Svar från Luv Cars
Hi Alan, thank you for your kind feedback on Scott. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Excellent customer service from start…
Excellent customer service from start to finish. A massive thank you to Rosie
27 juni 2026
Svar från Luv Cars
Hi Trevor, thank you for your kind feedback on Rosie. We are proud to hear that she made your experience with us such a positive one, and we will ensure she is commended for her excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Very efficient and extremely helpful
27 juni 2026
Svar från Luv Cars
Hi Kim, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team and that they were extremely helpful. We hope you enjoy your new vehicle.
Luv cars are a excellent company
Luv cars are a excellent company, everybody helped me out, doing a grand of getting myself a new motor. :) Thanks you.
26 juni 2026
Svar från Luv Cars
Hi Rosie, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Best of all service ,very profesional…
Best of all service ,very profesional from start to end ,very safe, and protect customer, to choice the right one,all members from the company kind help-full.
Im very happy with tha Luvecar And I can easy recomend for my friends and other Many thankx
23 juni 2026
Svar från Luv Cars
Hi Mona, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you would recommend us in the future.
Great service
Great service. Really friendly advisors. Listened to exactly what I wanted and within a price range I could afford. Amazing car from a great dealership. The car was even delivered within a couple of hours!
24 juni 2026
Svar från Luv Cars
Hi Tracy, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you found our service great! Enjoy your new vehicle.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.