Luna Furniture Omdömen 156

I purchased the Willow Bend sectional in Umber and am SOOOO thrilled with the sofa. Excellent quality, great price, and just a beautiful product. It was very well packaged to prevent any damage during transit, and arrived pretty much fully intact (no putting anything together), which I appreciate.

The ONLY issue was how very long it took to receive. I understand furniture delivery takes longer than other types of shipments, but I truly wish it had not taken nearly a month to arrive.

That said, I am still likely to shop with Luna again.

It is beautiful! White glove service was fast and efficient. I am pleased with my over all experience.

Good communication throughout. I knew exactly when to expect delivery of my 6 piece sectional and they were very prompt, efficient and courteous. I saved over a thousand dollars over this exact item from a local retailer. The only downside was getting the furniture inside and disposing of old sectional and shipping boxes, but for $1000+ savings, that was a no brainer for me. Very very satisfied.
-- me, in Irvine CA

The two delivery guys were super helpful and efficient. We were the last delivery of their day at 9pm and they were still so friendly! We had white glove service and they were fast and cleaned everything up perfectly.

It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!

The prodcut ordered was exactly what was delivered. Understanding that it is shipping from Texas is key, and as long as you are not in a time crunch it is worth the wait! Quality furniture at a quality price

Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.

The item is great and priced really well. It just took a very long time (months) to finally get what I ordered even though It showed the items were available. I even emailed the company and they said the product was in stock but took a long time to get the items..

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, called, and texted to let us know the order would take 3 weeks and it showed up on that promise date. Fortunately, our items arrived in good condition with no issue so we didn't need any further interaction with customer service. Overall I'm very satisfied and saved about $1,600 or 25% over local store.

We love our couch and the white glove delivery was quick and easy!

Delivery driver was helpful and helped my husband bring the couch pieces in the foyer. Customer service was phenomenal as they emailed and texted me throughout the process.

Great delivery team. Initial hiccups with tracking a delivery date were addressed promptly. Bed was assembled well and delivery team was pleasant to work with.

Delivery guys did a great job! Everyone was super nice and communicative. Would definitely purchase through you guys again.

The price was good, product as expected, service was very good!

Communication from sale to delivery was excellent. Furniture was excellent quality and arrived as promised.

Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands

Delivery guy was EXCELLENT! Professional and very helpful!
We love our new sofa -

Excellent price and service. Shipping was quick. Delivery excellent.

First and last purchase with Luna. For the $299 delivery fee I expected more. My furniture boxes were just put on the ground not stacked neatly. Plastic on the mattress is torn and the corner of my mattress is DIRTY from it being dragged on the ground by the delivery men. Who the heck wants to sleep on a dirty mattress? Hopefully my bed is in tact when I open the boxes. If you are ordering out of state, think twice because delivery is terrible. Why not offer white glove service to out of state customers? Being a female, it was hard getting all those boxes inside by myself. Bad delivery reviews will prevent returning customers because I myself will not order from here ever again and will be spreading the word wherever I can.

You all have already been contacted via emailed with pics BEFORE I left this review and have failed to reply to attempt to rectify the issue, so don't come on here replying being phony trying to save face. You all reply to reviews quick trying to fool future customers but don't offer any sort of resolution via emails timely.

good communication for delivery time