Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was... Se mer
The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!
Företagsinformation
Skrivet av företaget
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Kontaktuppgifter
Walnut Hill Lane 2945, 108, 75229, Dallas, Texas, USA
- +1 832-900-3800
4,2
Bra
16 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The fact that it came with a light on…
The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!
7 april 2026
Omdöme utan inbjudan
My whole experience was great!
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
21 mars 2026
Omdöme utan inbjudan
Excellent Service
Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!
6 mars 2026
Omdöme utan inbjudan
Love my New Sofa!
It's so pretty and comfortable! Also came sooner than expected. It was backordered and wasn't supposed to come for at least a week and a half. Love it. The bed is nice, and love the size. The sofa is heavy and sturdy. They brought it in and it was a bit tough but so happy. Thank you!
3 februari 2026
Omdöme utan inbjudan
3 weeks and still no delivery
It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!
2 februari 2026
Omdöme utan inbjudan
Prompt delivery far exceeded my…
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.
17 januari 2026
Omdöme utan inbjudan
Arrived sooner than expected
Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands
9 januari 2026
Omdöme utan inbjudan
Excellent customer service
Great product, easy ordering product , and excellent customer service
8 december 2025
Omdöme utan inbjudan
These people are liars
These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.
22 december 2025
Omdöme utan inbjudan
Svar från Luna Furniture - Dallas
Hi Tim,
We’re truly sorry for the frustration and inconvenience this situation caused, especially being told to expect delivery and then receiving an updated timeframe. We completely understand why you feel upset, and we want to clarify what happened as transparently as possible.
As soon as your order was placed, it was submitted to the manufacturer/vendor immediately, and the vendor confirmed the order was received and in process. The 3-week timeframe we shared was based on the ETA provided to us by the vendor at that time, and that is the same ETA we communicated to you.
Unfortunately, after the order was already in progress, the vendor revised the ETA to a later date due to inventory/production scheduling changes on their end. The moment we received the updated information, we reached out right away to keep you informed because we agree that delays should never be a surprise.
Again, we sincerely apologize for the disappointment and the disruption this caused. We appreciate you sharing your experience, and we’d like the chance to resolve this in a fair and respectful way.
Luna Furniture Support Team
Thank you for arriving on time
Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.
25 november 2025
Omdöme utan inbjudan
I purchased a 3 drawer file cabinet…
I purchased a 3 drawer file cabinet from Luna Furniture, which arrived within 5 business days. The quality of the product is excellent and I am quite happy with the service as well.
4 november 2025
Omdöme utan inbjudan
Was very good furniture at a great…
Was very good furniture at a great price, and was delivered and set up fast and very professionally!
11 november 2025
Omdöme utan inbjudan
Great product at the best price…
Great product at the best price available anywhere. Excellent communications and courteous delivery drivers. All around great experience.
2 november 2025
Omdöme utan inbjudan
What an amazing experience with Luna…
What an amazing experience with Luna furniture. 100% recommended
9 augusti 2025
Omdöme utan inbjudan
The delivery was swift and the…
The delivery was swift and the furniture is high quality! I love it and so does my family :)
23 juni 2025
Omdöme utan inbjudan
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