Lunafide Omdömen 

348
•
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been buying Lunafide products pretty much since I first heard of the company and I have NEVER been disappointed. This is through buying a hoodie, an ultra cloak, 4 hooded blankets, a robe, a... Se mer

Betygsatt 5 av 5 stjärnor

I purchased a cloak for my son. The order took a little longer than expected to arrive, but customer service kept me updated and was very responsive. When the cloak arrived it was in excellent conditi... Se mer

Betygsatt 5 av 5 stjärnor

Shipping Improved! Okay So I'm a long time shopper of Lunafide, going several years back now and their shipping hasn't always been the best. However I've recently placed more than 3 separate orders fo... Se mer

Betygsatt 5 av 5 stjärnor

Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this w... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med westernkläder

Skrivet av företaget

Lunafide is an artist driven apparel company that was established in 2017 by a group of innovative individuals who have an immense passion for art and athleisure apparel. They realised that they could celebrate both their infatuations by making these two worlds collide, working with highly talented artists around the world and applying their incredible artwork onto clothing. This is where Lunafide's unique style of artist driven apparel was born. Lunafide has commissioned artists that are located all around the world in order to create designs that are vividly rendered on each piece of their clothing. You will find these artist's names and social page handles within the product descriptions. All of the products that Lunafide sells are made to order, this means that each product is unique to you due to all our clothing being hand stitched. This also limits wasteful manufacturing as Lunafide does not mass produce anything. Everything crafted is done so because someone shares the same passion that the Lunafide team has. From the very conceptual stages until way after each design is launched, the Lunafide team invests immense time and love into creating each and every collection.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

348 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(348)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Very pour customer service and quality of leggings

My husband ordered me a dress and two pairs of leggings. The designs are great. I had one pair of leggings for less then a month, worn 4 times and a hole started in the butt of the leggings. I emailed Lunafide and asked for a new pair. I was told because I did not contact them within 5 days they would not do anything about this pair of leggings other then give me %25 off my next order. That is a terrible response especially when waiting for a month to receive your items. These leggings should last longer then 4 wears. Very light wearing as well, walking in these leggings, not even working out in them. Its unfortunate and I would never order from Lunafide again. These items are not quality material, but the designs are great.

20 februari 2024
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

I am sorry to hear that you had a bad experience with the leggings you received. It can be really frustrating when something you were excited about doesn't meet your expectations. Please know that we have a quality check process in place to make sure that we only send out high-quality products. We also have policies to ensure that we can find a resolution that works for both you and us. However, if you are still not satisfied, please feel free to contact our Customer Support Team and we will do our best to find a resolution that works for you. - Lunafide

Betygsatt 5 av 5 stjärnor

Take a chanc on WOW …

My rating (5) is based on the totality of my experience. I am pleased with the product and prompt customer service when needed. In my opinion if you are looking for unique, impeccable workmanship, and value, then you should consider products from Lunafide. Excellent purchase for yourself or to gift or both. Either way, you will not be disappointed.

16 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The product quality is impecable

The product quality is impecable. This is my 3rd time ordering and took a while but the wait was worth it. The support team stayed in contact to let me know the status of my order. Looking forward to ordering again.

29 januari 2024
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

We are thrilled to hear that you enjoyed your recent purchase. Thank you! 🥰

Betygsatt 5 av 5 stjärnor

I ordered a large cloak and actually…

I ordered a large cloak and actually needed a small. I did have to pay the shipping to return the large cloak but that was disclosed. Belle was excellent at keeping in contact with me during the process and making sure my order was replaced for the correct size. The material and quality is great!!! Grea customer service!!!

26 januari 2024
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hey there, Angel Cakes! We're here to make sure you're completely satisfied. 😊

Betygsatt 5 av 5 stjärnor

Although it took awhile for me to…

Although it took awhile for me to receive the items, it was well worth the wait. I purchased two hooded blankets for my children and they will not take them off since they got them. I'm very impressed with the material as well as the customer service. 10/10

1 februari 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Livraison de produit promis entre 10-15…

Livraison de produit promis entre 10-15 jours mais livrer 10 semaines plus tard. Je recommande pas si vous avez un besoin à court terme
Vraiment déçu

19 november 2023
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Bonjour Steve ! Je suis désolé pour la déception. Veuillez contacter notre équipe de service à la clientèle pour obtenir de l'aide.

Betygsatt 4 av 5 stjärnor

Although it took a little longer than…

Although it took a little longer than expected, the Rune Hooded Sherpa blanket was just perfect. My SIL fell in love with it. Communication was very good. I am sure I'll be ordering again and will allow for the necessary preparation time. (arrived 01/22/24)

9 december 2023
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Thank you for providing your feedback, Audrey! I am excited to see you build your stash.

Betygsatt 5 av 5 stjärnor

Excellent service

Very happy with the fit and quality of the 3 t-shirts I bought from this company. Customer service was very helpful and prompt in answering any questions I had.

22 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Complete satisfaction

Fixed a pricing issue immediately to my complete satisfaction. Clothing meets my high expectations, as usual (repeat customer). Spent a great deal and expect to do so again soon.

16 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I absolutely love this company

I absolutely love this company! The artwork, design layout is amazing! The quality is superior. I have been extremely satisfied with everything I have ordered and that’s why I keep going back. Whenever I have had a question customer service has excelled in providing me prompt assistance. The best of the best!

19 januari 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Buy from Lunafide!

Lunafide has great products! I love ther designs, especially the Norse based ones.
Workmanship is outstanding!
I did order for Yule delivery, and only half the order arrived by then, but communication on completion was excellent 😀
I will be ordering more products and recommend Lunafide as a great company!

20 december 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I don’t even know where to begin

I don’t even know where to begin. This is our 2nd time dealing with this company. If you want your order to take 3 months or longer to arrive with absolutely zero helpful information from customer service just copy pasted useless responses then sure order from here.

11 januari 2024
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hello Dante! I apologize for your negative experience with our customer service team. Your feedback is important to us, and we will work to improve our services. - Lunafide

Betygsatt 5 av 5 stjärnor

Excellent cloak and responsive company

Recently received my Yule cloak and I’m thrilled with my purchase. The cloak itself is surprisingly sturdier than expected, like a heavy fleece blanket that has pockets. While it did take close to a month to get to me, Lunafide was sending me updates much more frequently than anticipated, which I greatly appreciated. Definitely worth the price, it washes well, can’t wait for it to finish drying so I can use it!

9 januari 2024
Omdöme utan inbjudan

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