Lunafide Omdömen 

348
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been buying Lunafide products pretty much since I first heard of the company and I have NEVER been disappointed. This is through buying a hoodie, an ultra cloak, 4 hooded blankets, a robe, a... Se mer

Betygsatt 5 av 5 stjärnor

I purchased a cloak for my son. The order took a little longer than expected to arrive, but customer service kept me updated and was very responsive. When the cloak arrived it was in excellent conditi... Se mer

Betygsatt 5 av 5 stjärnor

Shipping Improved! Okay So I'm a long time shopper of Lunafide, going several years back now and their shipping hasn't always been the best. However I've recently placed more than 3 separate orders fo... Se mer

Betygsatt 5 av 5 stjärnor

Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this w... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med westernkläder

Skrivet av företaget

Lunafide is an artist driven apparel company that was established in 2017 by a group of innovative individuals who have an immense passion for art and athleisure apparel. They realised that they could celebrate both their infatuations by making these two worlds collide, working with highly talented artists around the world and applying their incredible artwork onto clothing. This is where Lunafide's unique style of artist driven apparel was born. Lunafide has commissioned artists that are located all around the world in order to create designs that are vividly rendered on each piece of their clothing. You will find these artist's names and social page handles within the product descriptions. All of the products that Lunafide sells are made to order, this means that each product is unique to you due to all our clothing being hand stitched. This also limits wasteful manufacturing as Lunafide does not mass produce anything. Everything crafted is done so because someone shares the same passion that the Lunafide team has. From the very conceptual stages until way after each design is launched, the Lunafide team invests immense time and love into creating each and every collection.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

348 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(348)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Do not trust them!

Something went wrong with the delivery in my country and the shipment was send back. For two years they have been claiming that i will soon recieve my refund. One day they told me they got it and was processing, the next day it was lost again! Do not buy anything and do not believe for a second that they will help you! This review cost me 500.

26 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Kitsune collection

Hello! I want to say that I absolutely love my kitsune cloak. It's so soft and boy can you tell it will keep you warm. I used it for a short bit one night to do some grilling for dinner. Didn't notice the cold. I also received two other pieces (leggings and hooded crop top) of the kitsune collection as gifts and love them. By the way, thank you for offering it in blue too, it's my favorite color. I'm a very satisfied kitsune!

10 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I feel so confident wearing these…

I feel so confident wearing these leggings. I was getting so tired of wearing my black pants to the gym and wanted something more vibrant. I absolutely love these prints and also supporting a US business.

10 februari 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Thanks for the support, Jen! Can't wait to see you rock your gym outfit with your Lunafide leggings. 💪🏋️‍♀️

Betygsatt 5 av 5 stjärnor

Cloaks are the best

I've purchased several cloaks from Lunafide over the years and they've all been delightful. They've all been warm, soft, and durable. But this most recent one prompted me to write this review.

It was my first time needing to interface with customer service, with a cloak coming back as a different color than I saw when I ordered it.

Customer service was super responsive, helpful, and gave me everything I needed for a return, making the process super easy.
10/10 would recommend for both product quality and customer experience.

1 februari 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hi Kieran! We're always here to assist you every step of the way. Don't hesitate to message us if you need any assistance or just want someone to talk to. 😄

Betygsatt 5 av 5 stjärnor

Beautiful cloaks!

Got cloaks for me and my partner. Very happy with the purchase. The design looks great. They are warm but not unnecessarily heavy. Excited to wear them at an upcoming festival soon. I can foresee that this might become my go to festival cloak!

8 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fire and Ice Phoenix Cloak

Wow! What a pleasant experience! Only took 2 months from order to delivery. I wasn’t disappointed when I received the “Fire and Ice Phoenix” cloak. I fell in love straight away with the cloak. I have worn it out for the first time today and I have got some compliments about it. Very warm and snug. The communication and tracking was great. I love it! It’s a legit company with quality products.

30 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disgusting customer service

Disgusting customer service. My dying brother bought $300 worth of product from this disgraceful company. Only received one, another one was delivered to another gentleman who called them and the company has told me I need to arrange my own postage etc. and who knows where the third one is? not accept responsibility what so ever, the two missing were sent out AFTER the paying customer died! No responsibility given, no care and no responsibility! I’m glad I never wished to buy from this excuse of a company! Seems I’m not the only person that thinks how disgusting they are!

21 januari 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hi Siobhan,

We are truly sorry for your loss and want to express our heartfelt condolences during this difficult time. We take your concerns seriously and are committed to resolving the issue with the missing items.

Although our records show the orders were delivered, we are here to ensure a non-receipt report is filed and that we take appropriate next steps.

Please reach out to us directly via email for further assistance. We genuinely hope to make things right for you.

Betygsatt 3 av 5 stjärnor

thanks for handling decently

After begging I received my money back, they put the responsibility on the customer if the package does not arrive. in the end it was handled nicely.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hello Elly,

We’re sorry to hear about your experience and understand your frustration. We’ve reached out via email but haven’t received a response. Please check your inbox and spam folder for our messages.

We take customer concerns seriously and are committed to resolving this quickly. We apologize for any inconvenience and hope to make things right for you.

Betygsatt 1 av 5 stjärnor

You would get better quality with a 10 walmart hoodie

Paid almost 100$ for a hoodie with them expecting high quality like the photo. First they ship with DHL . That should have been my first red flags. Second, it said it was delivered days before it actually came in. I honestly was so so excited about this hoodie.

As I unwrapped it. I noticed thw quality is absolutely garbage. I have bought better hoodies at Walmart for 10 $. The actual art work looks like it was printed on it with one of those crappy machines diy people use.
The hoodie it self is very thin as well. The best quality part of this entire hoodie. Is the ropes that help tighten the hood. Only because they're capped with metal ends instead of plastic like the shoe lace ones you normally get with hoodies. I have worn it one day and it's already fading in the sleeves. I wouldn't reccomend them at all. I'm so bummed

I agree with the comment saying it looks like something you would order of temu. Absolutely nails my opinion too. These 5 star reviews must be paid because there's no way people are happy with them. Look them up on reddit too. They're a scam company

8 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Way overpriced for what you get

Way overpriced for what you get. The cloaks are really nice….but not $200 nice. The zip up hoodie? Complete rip off. The quality of the fabric is comparable to what you get on Temu. Ridiculous.

12 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This is the worst company DO NOT ORDER…

This is the worst company DO NOT ORDER FROM THEM. Their customer service is awful. All they do is give u the runaround. Bella will answer your email with the vague answer everything. They lie it's been over a month since I ordered abd nothing. If there were 0 stars I would give it. Go somewhere else

13 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Too long wait times,no real customer service

Way too long wait times for their apparel. This is my second order placed with them. First time it did not take as long and was relieved that my order came in. That was last year. This year I placed another order of the same item and it is taking forever to get to me. Emailed a couple of times about it and I get the same piped out general answer about how they painstakingly create each item to order and it takes 14-20 business days(excluding weekends and holidays) 25 days for cloaks. Seems like way too long of wait times for their stuff. They say its all made in California but I hardly believe that. I have not requested a refund yet as I am holding out hope that maybe the Loki Board shorts I ordered will come in. I will give it another week and if I do not see anything or get the same generic answers when I email them, I will seek legal action against them. Not that it will do any good,but I can try. These people do not care,really and will not contact me directly with any real reassurances. If this order miraculously comes in I will never order from them again and neither should anyone else.

21 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Your sizes vary with different…

Your sizes vary with different manufacturers. My original order was 3X which was fine. I am 50lbs. less so I ordered size XL. Too small so I ordered the same item size 2XL and they do not fit any better than the XL. The last 2 orders were from different manufactures and have other differences. I want to send all 3 board shorts back but I can not find an address. So I'll give away.

3 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Quality Blankets

Excellent quality, and comfortable producti have no complaints! It takes a minute for your order to make it to you but that's only because it's handcrafted to order!
(TATSU SHERPA BLANKET)

8 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Takes time but wow

Although it took time to make. My cloak is by far the warmest and most gorgeous cloak I have ever had(renn fair circuit 30 years). Its well worth the wait. If you buy expect to wait, then be blown away when it arrives.

11 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I absolutely love this company

I absolutely love this company. I ordered the wrong size jacket and they helped me get the right one without any issues. Yeah it does take a while to get your stuff but the outcome has ALWAYS been worth it.

28 februari 2024
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

We appreciate your support! Can't wait to see you build your Lunafide collection 🖤

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