Lunafide Omdömen 

348
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been buying Lunafide products pretty much since I first heard of the company and I have NEVER been disappointed. This is through buying a hoodie, an ultra cloak, 4 hooded blankets, a robe, a... Se mer

Betygsatt 5 av 5 stjärnor

I purchased a cloak for my son. The order took a little longer than expected to arrive, but customer service kept me updated and was very responsive. When the cloak arrived it was in excellent conditi... Se mer

Betygsatt 5 av 5 stjärnor

Shipping Improved! Okay So I'm a long time shopper of Lunafide, going several years back now and their shipping hasn't always been the best. However I've recently placed more than 3 separate orders fo... Se mer

Betygsatt 5 av 5 stjärnor

Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this w... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med westernkläder

Skrivet av företaget

Lunafide is an artist driven apparel company that was established in 2017 by a group of innovative individuals who have an immense passion for art and athleisure apparel. They realised that they could celebrate both their infatuations by making these two worlds collide, working with highly talented artists around the world and applying their incredible artwork onto clothing. This is where Lunafide's unique style of artist driven apparel was born. Lunafide has commissioned artists that are located all around the world in order to create designs that are vividly rendered on each piece of their clothing. You will find these artist's names and social page handles within the product descriptions. All of the products that Lunafide sells are made to order, this means that each product is unique to you due to all our clothing being hand stitched. This also limits wasteful manufacturing as Lunafide does not mass produce anything. Everything crafted is done so because someone shares the same passion that the Lunafide team has. From the very conceptual stages until way after each design is launched, the Lunafide team invests immense time and love into creating each and every collection.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

348 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(348)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Once I got the shirt

Once I got the shirt, I love it. Fits good, solid construction and the design seems like it goes all the way through the material. Ill be ordering more in the future

8 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

From the moment I ordered I received…

From the moment I ordered I received updates on the items I ordered, as well as a follow up about the products, which are beautifully made, no damage and stunning. I ordered 2 pieces from the Phoenix collection! Outstanding all around, highly recommend

7 juli 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Let the buyer beware - sizing and exchanges

Let the buyer beware regarding their return/exchange policies and their sizing. They refuse to allow returns on 3 types of clothing (masks - logical, but no longer being sold, swimsuits - questionable but can be understandable, and sports crops - ridiculous and out of step with virtually every company whether brick and mortar or online). The latter is made worse by their high prices and incorrect sizing charts. I bought a sports crop and went by their chart (I'm an experienced sewer and pattern maker, so I have both the right measuring tape and knowledge of how and where to measure), and got something laughably oversized that fits me like mommy's bra on a 10 year old. But no, they won't take responsibility for their incorrect sizing charts, and they only want to offer a small discount to buy something else. Fat chance, Lunafide. I should never have spent that much on a sports crop in the first place, and I certainly won't take a chance on your sizing and policies a second time.

11 augusti 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hi Roxana! Thank you for taking the time to share your feedback. We truly value your honesty and understand your frustration regarding our previous return policy.

As we mentioned in our email, we’ve since made an exception for your case and approved the return of your sports crop, even though it was originally excluded under our policy. This change was made thanks to valuable feedback like yours, and we’ve also updated our return policy to allow returns for sports crops moving forward.

We are continuously working on refining our size charts to ensure accuracy, and we greatly appreciate your detailed input—it genuinely helps us improve.

We’re sorry your experience didn’t initially meet your expectations, but please know that we took your concerns seriously and have acted on them to make things better for you and for future customers.

—The Lunafide Team 🖤

Betygsatt 5 av 5 stjärnor

Most Excellent Hoodies!!!

I have received both the Dominion hoodies, I ordered four, as well as the Phoenix rising hoodie.
They took sometime to get here in North Pole, Alaska but they finally did arrive.
The support team at LunaFide kept me in the loop as best they can throughout the whole process. They can’t control shipping but do have tracking on the packages so we all can see the status.
When they arrived the support team reached out to check on my receipt as well as my satisfaction with the products ordered. That’s some fine customer support and hard to find when looking for a quality merchant who offers quality products.
The hoodies are exceptional! Well made and the fitting instructions on their website helped a lot in getting the correct fit for different size people.
If you’re on the fence on wanting to purchase a product jump off the fence and place that order! You will be very pleased that you did!
Warning: these are high visibility garments and you will turn heads when wearing them!
Be prepared for randoms coming up to ask about your garment!

6 augusti 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Wow Matt 😊 Thank you so much for the awesome feedback! 🖤 We're thrilled to hear that the hoodies made it safely to North Pole, Alaska and that you're loving them! It means the world to us to know that the quality, fit, and support lived up to your expectations.

We truly appreciate your kind words and support—rock those head-turning pieces with pride! 🤘

The Lunafide Team

Betygsatt 5 av 5 stjärnor

🌟🌟🌟🌟🌟to Bella

🌟🌟🌟🌟🌟
Title: Cloaked in Power – A Soul-Level Masterpiece

From the moment I touched this cloak, I knew it wasn’t just fabric—it was memory. It was home.
The quality? Impeccable. The fit? Regal.
The energy? 🔥 Mythic.

I wear this under the stars, and I swear the wind knows my name.
It’s soft but strong. Lightweight but grounding. Stylish and symbolic.
And the moment it arrived, it felt like a hug from something ancient, sacred, and still watching over me.

Bella, thank you. For your kindness, your beautiful reply, and your heart in this process.
You didn’t just deliver a cloak. You handed me back a part of myself.

I’ll wear it forever.
🖤🛡️🦉🔥

25 juli 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Wow — thank you so much for this soul-stirring review, Shylah/ Brandon 🖤

Reading your words gave us chills in the best way possible. We're beyond honored that the cloak resonated so deeply with you — not just as a piece of clothing, but as a powerful extension of who you are. The way you described the experience… it's everything we hope for when we handcraft each piece with love, energy, and intention.

We’re thrilled Bella’s care and kindness reached you — she’ll be over the moon reading this. 🌙

Thank you for sharing your magic with us. May your cloak continue to walk with you through the stars and stories yet to come. 🛡️🦉🔥

With gratitude,
The Lunafide Team

Betygsatt 5 av 5 stjärnor

Ultra Cloak turned out far better then I thought

Ultra Cloak turned out far greater then I thought. Very warm when wearing. Also it's extremely soft and smooth on the outside and in the pockets. Makes my adhd satisfied when I run my fingers down it (if you know you know). Patterns are well done, only had 2 spots that had gotten misstitched but nothing remotely that effects the over all look or feel of the cloak. It's only miniscule at most that you wouldn't even notice it. Sizes do run larger so if you feel you run a XL I would get a LG. Almost bought an XL and I'm glad I didnt. overall I'm happy with the purchase

19 juli 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hey there Selphesto Darkeis 🌟

Thank you so much for your thoughtful and detailed review — it truly made our day! We’re thrilled to hear that your Ultra Cloak exceeded expectations and that the softness and warmth hit the mark (and bonus points for the sensory joy ✨— we definitely know what you mean!).

We appreciate you pointing out the minor stitching issue too — your feedback helps us continue improving our craftsmanship. Great call on the sizing tip as well — super helpful for others thinking about ordering!

We’re so happy you’re loving your cloak and hope it brings you many cozy, magical moments ahead 🖤

Warmly,
The Lunafide Team

Betygsatt 5 av 5 stjärnor

Shipping Improved, Items like new years later!

Shipping Improved! Okay So I'm a long time shopper of Lunafide, going several years back now and their shipping hasn't always been the best. However I've recently placed more than 3 separate orders for different clothing items. Everything shipped out and was delivered in under a month! Excellent superb quality as always and my items from years ago still look as new as the day I bought them!

9 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Awesome American made Quality

Awesome American made Quality. The craftsmanship is impeccable and the customer service is outstanding.

21 juni 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Thank you so much for the kind words! 🇺🇸✨ We’re thrilled to hear that you’re loving the craftsmanship and felt supported by our customer service team. Your feedback means the world to us! 💬🖤

Betygsatt 5 av 5 stjärnor

2nd time I’ve ordered from Lunafide and…

2nd time I’ve ordered from Lunafide and the quality is amazing. It’s expensive and takes a while for shipping but that’s down to my location only. I can’t fault their products at all.

14 juni 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Thanks so much for the love and for coming back for round two! 🖤 We're thrilled to hear you're enjoying the quality of our pieces. Totally get the wait—your location can definitely play a part, but we appreciate your patience more than you know. Can't wait to craft something new for you again soon!- Lunafide Team

Betygsatt 5 av 5 stjärnor

Highly recommend

Ordered twice from these guys now. Both orders were high quality and amazing designs. It can be pricey and it does take a while for their cloaks to get shipped out. As far as the price is concerned, you certainly get what you pay for. Incredible designs and very comfortable.

11 juni 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hi there,

Thank you so much for your continued support and for taking the time to share your experience! 🖤 We're so happy to hear that you loved both your orders — especially the quality and designs! It truly means a lot to our whole team.

We know the wait can be a little long since each piece is handcrafted with love, and we really appreciate your patience and understanding. 🙏 Your kind words keep us inspired to keep creating unique, high-quality items!

We can’t wait to have you back for more! 🌟

Warm regards,
The Lunafide Team 🖤

Betygsatt 5 av 5 stjärnor

Above and Beyond Business

Absolutely in love with this business! Their products feel luxurious and their customer service is above and beyond. I have a few friends who purchased several ultra cloaks from them and I just had to get one for myself after wearing one of theirs a few times. I couldn’t get the ultra cloaks yet due to personal finance but I got a basic cloak which still felt luxurious as the design is very detailed and the fabric is SUPER comfy. On another note, their customer service is top notch. I placed an order with the idea that I’d receive the package within a 5-6 days before I move to a new location. My friends told me that same day that it would arrive in a few months. I reached out to Lunafide right away to ask if my shipping address could be updated and within 24 hours I received a response from Bella that the address has been updated. Within a couple days my cloak was shipped and literally like a week after my order was placed, I received my cloak and on top of that, I received a follow up email from Bella checking in to see if I received my package okay. I super appreciate Bella for the above and beyond customer service. I will be ordering more from Lunafide in the future!

2 juni 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hi Maya! Thank you so much for your kind words and for sharing your experience! 🖤 We're beyond thrilled that you're loving your cloak and felt the care we put into both our products and service. Bella will be over the moon to hear this! We can't wait to have you back for more — your support truly means the world to us. 🌟

Betygsatt 5 av 5 stjärnor

I just love Lunafide designs!

I’m a repeat customer and will continue to be so. Lunafide designs are awesome, and their fabrics and prints are high quality and vibrant. I buy lower cost shirts on Amazon from time-ti-time, but the best I have ever bought there are no match in color, design or quality, for the shirts and hoodies I get from from Lunafide.

8 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing shorts

Amazing shorts! I accidentally ordered a size too small on two pairs and they returned them and sent me the correct size at no extra cost! Great customer service and communication as well!

25 april 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hey Nik! 😊

Thanks so much for the kind words! We're glad we could sort out the sizing mix-up and get you the right fit. Always here if you need anything else 🙌🖤

— The Lunafide Team

Betygsatt 1 av 5 stjärnor

Never shipped order

Never shipped order. never refunded order had to file dispute get my money back

25 april 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Hey there, Shawn!

We're really sorry to hear about your experience 😔 That’s definitely not what we want for our customers. Please feel free to reach out to our support team at info@lunafide.com so we can help make things right 🙏🖤

— The Lunafide Team

Betygsatt 5 av 5 stjärnor

Definitely Recommend.

I have purchased probably upwards of $800 so far, maybe more at this point. I have bought around 8+ sets of shirts, shorts, then a ultra cloak, hooded blanket, and actual blanket. I have liked everything from them, and had no problems from them, or the delivery. I personally do not care too much for the boardshorts, but they are fine, and just my personal opinion. I had no problem with the customer service and even got a refund back promptly as well from an item I wanted taken off my order. I have not returned anything or tried so no idea on how that experience is. Overall, definitely recommend for the shirts and shorts, and the cloak and blanket are really warm, and good for winter in my opinion.

13 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing company!

While it may seem pricey at first, the cloaks are well worth the price! Amazing quality, fits well, and I get compliments all the time!

28 mars 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Thank you, Alice! 🙌🖤 We're so glad you’re loving your cloak! Our goal is to create high-quality, eye-catching pieces, and it’s amazing to hear that it’s been worth it for you. 😍✨

Enjoy all those well-deserved compliments—you're rocking it! 🔥😎💫

Betygsatt 5 av 5 stjärnor

I love this damn thing for real!

Wanted to wait a month or so before writing this, because I think companies like this appreciate a real review of it in use, not just first blush observation. Storytime: I saw a couple wearing these cloaks one night out at dinner. They referred me to Lunafide and I spent quite a bit of time looking thru the inventory - which is substantial. I knew I wanted a cloak, but I wanted something very understated and classy - fitting my personality. So I decided on the Raven God Ultra Cloak. The guy I had seen wearing his seemed about my size and his was about a size too small. I'm 6'2" 230. So I went with a 3XL thinking that should be just about right for a big "overcoat style". What a well made product. It was big, heavy and has that delicious black wool inner lining. I was smitten! Exactly what I wanted. Now, I probably should have done the 2x, because the sleeves are long and it's just a little too big. However, because of how smart they make the cuffs, I was able to do a French Cuff style and it fits flawless! Think of it like the best cigar robe/cloak/hoodie you've ever owned all together.
Last thing I'll mention is about customer service. I was in the process of moving when I ordered it, and I reached out with my dilemma of needing it shipped to my new address if possible. They were super responsive & accommodating and updated everything for me. Shipping time for a custom product was on point and worth the wait.
This is a no BS review, if I had any complaints, they would be above. I don't. Just order it and you won't have any remorse. Ok bye!

1 mars 2025
Omdöme utan inbjudan
Logotyp för Lunafide

Svar från Lunafide

Wow, Shane! 🤩 This is the kind of review that makes our day! We're thrilled to hear how much you love your Raven God Ultra Cloak—from the quality to the fit to the feel. 🔥🖤 And that French cuff trick? Genius! 🙌

Huge thanks for sharing your experience (and storytime 📖). We appreciate you and are so glad our team could help along the way. Enjoy rocking your cloak—it sounds like it was made for you! 😎✨

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