I have been buying Lunafide products pretty much since I first heard of the company and I have NEVER been disappointed. This is through buying a hoodie, an ultra cloak, 4 hooded blankets, a robe, a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a cloak for my son. The order took a little longer than expected to arrive, but customer service kept me updated and was very responsive. When the cloak arrived it was in excellent conditi... Se mer
Shipping Improved! Okay So I'm a long time shopper of Lunafide, going several years back now and their shipping hasn't always been the best. However I've recently placed more than 3 separate orders fo... Se mer
Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Lunafide is an artist driven apparel company that was established in 2017 by a group of innovative individuals who have an immense passion for art and athleisure apparel. They realised that they could celebrate both their infatuations by making these two worlds collide, working with highly talented artists around the world and applying their incredible artwork onto clothing. This is where Lunafide's unique style of artist driven apparel was born. Lunafide has commissioned artists that are located all around the world in order to create designs that are vividly rendered on each piece of their clothing. You will find these artist's names and social page handles within the product descriptions. All of the products that Lunafide sells are made to order, this means that each product is unique to you due to all our clothing being hand stitched. This also limits wasteful manufacturing as Lunafide does not mass produce anything. Everything crafted is done so because someone shares the same passion that the Lunafide team has. From the very conceptual stages until way after each design is launched, the Lunafide team invests immense time and love into creating each and every collection.
Kontaktuppgifter
4,3
Utmärkt
348 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing experience
Amazing experience! Customer service is so sweet and helpful! Absolutely love my items, the material and print are so beautiful! I am more than happy! Always your biggest supporter!
14 januari 2026
Omdöme utan inbjudan
Amazing product
Amazing product. Feels like custom clothing not a large run garment. They have great customer service and treat you as an appreciated and valued part of their business. If more company's acted this way we would not buy cheap garments from other countries.
Can't wait to order my next piece.
29 december 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi Ray!
This made our day — thank you! We’re so happy to hear our pieces feel like premium apparel with a handcrafted touch, and that our customer service made you feel truly valued. That’s exactly the experience we want every time.
We can’t wait to make your next piece. Thanks for being part of Lunafide! 🖤
— Team Lunafide
Quick resolution to wrong item during holidays!
They've always been responsive and make a great product, but when I received my order and found one item was different from what I ordered, they responded quickly (especially considering it was during the holiday season) to my email and sent me the item I had actually ordered ASAP. I had more trouble with my email glitching out when I tried to reply than I had getting my desired item. And I didn't need to send the incorrect item back or anything! I feel like this is the ideal interaction for this kind of situation.
21 december 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi Sana! Happy New Year! 🖤✨
Thank you so much for sharing this — we’re really glad we could fix things quickly (even during the holiday rush!) and get the right item to you without any extra hassle. And yes… email glitches are the worst 😅
We truly appreciate your support and are so happy to kick off the new year with customers like you!
— Team Lunafide
Lunafide is amazing—they respond super…
Lunafide is amazing—they respond super fast and the clothes are great quality! I had a problem with an order, and they fixed it right away and sent a new one for free. Incredible customer service! I’ll absolutely be ordering from them again.
9 november 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi Samuel! 🖤
Thank you so much for the love — this truly made our day! We’re really glad we could jump in quickly, get things sorted, and make sure you ended up happy with your order. That’s always our goal.
Hearing that you love the quality and our customer service means everything to us. Thanks again for your support, and we can’t wait to have you back for your next order! 🖤
— Team Lunafide
Great experience
They were responsive when I had questions and have me honest answers. Friendly staff and amazing quality products.
20 december 2025
Omdöme utan inbjudan
I have bought stuff from Lunafide 3…
I have bought stuff from Lunafide 3 times. Consistent excellent quality and on time delivery.
3 december 2025
Omdöme utan inbjudan
The products are AMAZING
The products are AMAZING. Fit is perfect. Colors are just as vibrant as in the pictures. Great quality. Just remember these are custom made so processing takes a bit longer. The little extra wait is well worth it.
11 december 2025
Omdöme utan inbjudan
Temu quality garbage
Temu quality garbage made to sound like real quality its a heavy polyester blend mix avoid at all cost if you want real quality go else where this is not quality at all
6 november 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi there,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that the quality of your item didn’t meet your expectations.
To clarify, our pieces are handcrafted using premium-grade polyester blends — chosen specifically for durability, print clarity, and long-lasting color vibrancy. They’re designed to feel substantial and warm, and many of our customers purchase them for that exact reason. That said, we understand fabric feel and personal preference can vary, and we never want you to feel disappointed with your experience.
We’d love the opportunity to look into this further and make things right. If you’re open to it, please reach out to us at support@lunafide.com
with your order number so we can assist you directly.
Thank you again for your honest review — your feedback helps us continue to improve. 🖤
Love these hoodies
Love these hoodies, comfortable and beautiful. Great service and quality clothing!
21 november 2025
Omdöme utan inbjudan
I ordered this for a party
I ordered this for a party. I had been researching the brand before I pulled the trigger. The time for the cloak to arrive was not a few days. But when I connected with customer service they reminded me that the cloak was made to order and confirmed my tracking details.
Great sizing and warm. It’s exactly what I wanted when I ordered it.
23 november 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi J.P,
Thank you so much for taking the time to share this! We’re really glad you reached out to our team during the wait — every cloak is handcrafted from scratch, so we truly appreciate your patience while it was being made.
It’s wonderful to hear that the sizing, warmth, and overall experience lived up to what you hoped for. Knowing it arrived exactly as you envisioned means the world to us.
Thanks again for trusting Lunafide. We’re grateful to have you in the community. 🖤
⭐️⭐️⭐️⭐️⭐️👍👍
Great company with high-quality clothing. 100% excellent customer service, going above and beyond to help their customers! Thank you, sincerely.
18 november 2025
Omdöme utan inbjudan
Great products improved shipping and…
Great products improved shipping and will order again
14 november 2025
Omdöme utan inbjudan
Great quality and customer service
Very quick to respond and clothes are high quality and detailed. I had a problem with an order and Lunafide were quick to help resolve the problem and re send a new order for no charge. Amazing customer service and I'll definitely be ordering from them again in the future
31 oktober 2025
Omdöme utan inbjudan
Item quality is good, but very poor experience
I ordered an item 2 weeks ago and it still hasn’t been dispatched. The description of the item said it was ready to ship on order but I’ve heard nothing from them since they took my money. I’ve sent multiple emails but they are not answering. Not sure if company is a scam or not but I will have to file a dispute with my payment provider now to get my money back
Edit: Item arrived on 29th October. They eventually returned my emails and apologised, saying they would send out an extra blanket as an “apology item”. But I didn’t receive the extra item.
Bumped it up to 2 stars as the blanket is very good. Sadly it arrived well after the date I needed it by (someone’s birthday gift). The experience hasn’t been great.
6 oktober 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi MJ,
I’m so sorry for the delay and lack of updates — that’s not the experience we want for our customers. Your order is genuine, and we take full responsibility for the delay in communication.
Our team has been facing some unexpected operational challenges, but I assure you we’re working to get your order dispatched as quickly as possible. We truly appreciate your patience and understanding while we make this right.
Lunafide Team
Customer Service & Cloak are both amazing
Customer Service was amazing, Bella in particular. I've owned cloaks before, so I had a lot of questions, and I was trying to get it shipped to the festival I was going to... and they gracefully handled all of it and I received it right on time! The cloak is beautiful. Sizing is accurate; the cut and colors are spot on; and it's a wonderful weight - not too heavy, but still nice and warm--but not sweltering hot, either! I'm going to recommended this company and their clothing to everyone I meet - and I meet a lot of people, because they can't help but ask about this amazing cloak!
30 september 2025
Omdöme utan inbjudan
Great product. Longer shipping time
I ordered my cloak for a festival 2 months before I left for it. While I got my product before I left, it did take a little longer than expected for me to receive it. But i had reached out to them and they were quick to reply.
When I received my Cloak it surpassed my expectations! It is great in every way!
16 september 2025
Omdöme utan inbjudan
I have never experienced such wonderful…
I have never experienced such wonderful Customer Service. Caring while ordering. Checking in while I wait. Immediate response with answers. And follow up once I received my order. The items are unique, comfortable and fun! They make me want more.
12 september 2025
Omdöme utan inbjudan
Svar från Lunafide
Aww, you just made our day, Jayne! 🖤 We had so much fun keeping you updated every step of the way—it’s like going on the journey together ✨ Knowing you’re loving your new pieces makes us do a happy dance 🌙💫
Can’t wait to send more unique, comfy, head-turning goodies your way. Thanks for being part of the Lunafide fam! 🖤🙌
Great quality and the print is just…
Great quality and the print is just amazing! Theres not many custom designs that shine like these! Money well spent
28 augusti 2025
Omdöme utan inbjudan
Svar från Lunafide
Hi Jake,
Thank you so much for the awesome feedback! 🖤 We’re thrilled to hear you’re loving the quality and bold print of your piece. It means the world to us to know you feel your purchase was worth it.
We can’t wait to craft more unique designs for you in the future!
— Team Lunafide
Just bought my 3rd cloak
Just bought my 3rd cloak
I can't ask for better material made
Feels amazing & I look great wearing it
23 juli 2025
Omdöme utan inbjudan
Lunafide has the best selection and…
Lunafide has the best selection and quality of designs and items by FAR! I have a cloak and a hooded blanket, and they are my go to comfort pieces for lounging, journeys, etc. Beautiful designs, and the premium Sherpa material is the coziest!
18 augusti 2025
Omdöme utan inbjudan
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