Lumos Helmet Omdömen 

Great products and great support. I bought the Lumos helmet, 4 Firefly lights, and the turning signal remote. They work great, sync well with each other, and make me feel visible and safe when I ride my e-bike in town. I noticed that one of the lights wasn't holding charge like the other 3 lights, so I contacted Lumos. They quickly addressed the issue. Highly recommend this company and their cool products!

Lumos team was very professional and handled my request with care. Especially Agilan from the Lumos Team made me my request feel heard as a customer.

The quality, simplicity, and ease of using the products are definitely worth the price!

The Lumos helmet is a great product, with excellent bright lights that make me feel safer on the road with my children. The first helmet I received had a few minor issues, and I contacted the support team for assistance, who without any quibbling sent me a new replacement helmet, which is perfect. Many thanks for excellent customer service!

Fast response on an inquiry on status of my order

Following a recent crash on my bike, during which my Lumos helmet did exactly what it was supposed to do, I contacted Customer Service about their accident replacement policy. The team couldn't have been more helpful – a deep discount provided for a replacement helmet, which I had in my hands less than a week later. I appreciate the no-quibble approach and the speed with which this was dealt with. Absolutely no complaints. And very happy to continue wearing a Lumos helmet!

The quality of the helmet is super great and very helpful in my daily commute (early morning and late night). I've been using the helmet since 1 year now. I would go for the black version as the as the white helmet can quickly become visibly scratched.

I had also issue with the Lumos remote and the customer support helped me to replace the faulty unit with a working one in no time. Great product & service for bikers :)

First and foremost I love the products Lumos offers! I have had the Lumos Matrix Helmet for over 2yrs, I bike over 30 miles to and from work 3-4 times a day and have never had this helmet battery die on me! Over the last couple years I have consistently gotten compliments on the visibility of my Lumos Matrix, which is nice to hear considering how often I bike at night.
Recently I had to reach out to customer support & can’t say enough on customer service from Lumos, they were extremely polite and understanding and responded in a timely manner.
If you cycle around at night and in the city, the Lumos Matrix is the helmet for you!

Ultra E-Bike Mips: Super Passform für meinen Kopf. Licht und Blinker funktionieren top und ich benutze die Blinker sehr gerne. Dieser Helm ist meines erachtens ein Schönwetter-Sommer Helm. Die Lüftung vorne ist im Sommer top... im Winter gibts trotz Unterzieher eine enorm kalte Stirn. Wenn es regnet ist innen sofort alles nass. Auch hoffte ich, dass das Visier betreffend Luftzug besser ist als Konkurenzprodukte. Leider ist das Gegenteil der Fall. Bei kalter Witterung und ohne Brille tränen die Augen sofort. Schade, denn das Gesichtsschild wäre bei schnellen E-Bikes und Regen oder Schnee sehr wichtig. Vom Beschlag habe ich noch nichts erzählt. Ist aber auch nicht gerade toll. Dienlich wäre ein passender Helmüberzug.

Love my Ultra helmet and firefly lights. The lights and helmet synch up beautifully and are really visible. Had occasion to contact customer service and they were super-responsive.

I never seen anything else like it and it's the best helmet I've ever had.

Lumos responded timely to my need for help with installing my TSM. Throughout my contact with Lumos Support, I was pleased to have the same person. Agilan was extremely helpful. My TSM is now installed!

I purchased an Ultra helmet just over a year and a half ago. The product has generally been satisfactory and am still happy for my purchase overall. However, I encountered an issue with a peripheral and reached out to the company in hope of acknowledgment and/or after sales support. They were great, simply! This is when you know you want to go back for the next purchase. Thank you for your kindness and willingness to assist Kristine.

Best customer service! I misplaced my charging cable for my remote and they sent me a new one free of charge. I have their bike helmet and have had no issues with it. It's really cool that you can make turn signals with your remote and have people see your turn signals straight from the back of your helmet, really stands out, especially in the dark. Great company to deal with.

I followed the project since it's beginning through Kickstarter and I have to say that the final product is absolutely great !
So glad with it that I bought a second one for my daughter.
Thanks for the quality Helmet you produce !
(Owner of 3 Lumos Ultra)

Great product - easy to use and charge. Syncing multiple lights is handy. Look forward to being able to trigger them to turn on together. Great customer service.

I have had the Lumos Ultra helmet for 18 months and I’m very happy with it. The helmet is good quality and light. I had an issue with the light and Ann from Customer Services was very helpful and fast on her responses. I would buy it again.

The helmets are top products, using it every day and being very satisfied.
The customer support is non existent. Absolutely no after sales service.
Emails don’t get answered, no contact option. Really a shame for a company that actually has a good product.
If you decide buying this helmet, better buy at Amazon, so you have service and can claim eventual warranties.

Thank you, lumos. I want to start by saying that your helmet and signal lights are amazing and is necessary for night riding. I also want to say thank you for sending the signal replacement in a timely fashion. BTW my friend saw mine and now he has one, so we ruder together. Thank you!

The helmet I ordered is very comfortable, the lights are great, and it was shipped quickly. I had a question for customer service and they were quick to reply and very helpful. Would Recommend!