Lumos Helmet Omdömen 

The helmet lights are very bright and work very well when charged fully. The helmet feels like it is built to last.

So far like it.
Still need to understand some specs.

Ich habe einene Helm auf ihrer Website bestellt. Der Helm wurde flott geliefert hat mir aber leider von der Groesse und Form nicht gepasst. Als ich ihn zuruecksenden wollte ging meine Misere Los.
Mehrere Fotos, Seriennummer werden verlangt um dem Ruecksende Prozess ueberhaupt zu starten.
Danach gibt es einen aufwendigen Prozess wo man die Firma ueber Mail ueber jeden Schritt der Ruecksendung verstaendigen muss ansonsten klappt das nicht. Die Ruecksendung zahlt man natuerlich auch selbst. Ich fuehle mich abgezockt und werde nie wieder etwas von ihnen bestellen.

The little Protection Parts inside the Helmet wasnt fixed and must fix them all with Power Glue.

The Update didnt work and failed all the Time... and the Support is a Joke.
If you sell Items in Germany...why you didn't support in german?
Yes, the Helmet App is online, the Helmet Power is on, BT connected... but it's impossible the update the Firmware...poor Job Guys

The helmet is really fantastic. Only the silly rubber solution does not meet the high quality standards of the helmet. Why not a screwable holder for the handlebar remote control?

I wrote a not so nice review of Lumos from an Ebike Ultra Helmet I bought from Amazon during Prime Days. It said it was the last one and I should have known better! Everytime I have bought a last one it turned out to be a broken return, something wrong, missing pieces, etc, etc. It was my one chance to get it on sale so I said let me get it. Sure enough, there was a bunch wrong and I could not believe that a $229 bicycle helmet could have left the factory with this much wrong so it had to have been used and misused and once again Amazon sent it out as new. I called Amazon to exchange it and they said it could only be returned no exchange. I sent Lumos an email but got no response. In due fairness it was over the weekend but I was so mad! I brought it back to Whole Foods for a return and wrote some not so nice reviews. Monday I got a response from Kevin at Lumos. I told him what happened and wanted nothing to do with Lumos. He offered to take care of the situation by offering the same price plus an additional discount and extended warranty. I told him to let me think about it. So, I put my trust in him and I just received it and it is perfect! He even included a Firefly, but now I need to spend more money to buy some more. LOL! Lumos does really care about their customers and products they produce. Their technology is cutting edge. I was an LD and worked for the company that invented the automated moving lights you see at concerts, tv, etc, and this reminds me of that cutting edge lighting technology. I can honestly now say buy Lumos, but buy directly from them.

The helmet was on sale on
Amazon. I am a previous owner of the Lumos Matrix. I needed to upgrade because my helmet was four years old. I just got back from a 16 mile ride on my e-bike. I fits good and the turn signal feature is really convenient.

Setup is a bit difficult cause your app name is not the one you mentioned on manual.

Very friendly service and awesome support!

Finally decided to use up a discount code I got from a warranty claim after waiting a month to get stock to be replenished to no avail. I then contacted support to help and Brian and Kevin stepped up with sourcing my preferred main replacement helmet (emerald green ebike version on of the Ultra).

I ended up buying all accessories for the ultra, big net and cap and 2x of the normal ultra mop for the family so we can make use of the team sync which works so great for group riding.

Now it is a waiting game for the delivery of the order. However the online order process on Lumos.com is excellent I must say.

This review has not been paid for or influenced in any shape or form other than Lumos eagerness for a positive outcome which in turn has motivated me to give them a shout which is how customer service should be and not the normal buying of positive reviews.

Packages very well and everything worked perfectly including the Apple Watch app.

I got in touch with what I thought was a problem with my bike light. It turns out it was operator error (i.e. me!) but I got loads of help via a series of emails.

The features are what I wanted plus MIPS which most helmets do not have. Easy installation of remote device. Support is responsive and extremely polite.

Love my Lumos helmet and their customer service absolutely rocks!! I am happy to support a company that, in turn, supports their products and customers!

Bit heavy , and it had be nice if the front light could be control separately from the back lights … the strap could be a little more adjustable also ..for the price it could had been a better helmet …other than that nice helmet

I bought a Lumos ultra and was very excited about it. It seemed like a good quality helmet, but very quickly the remote became unreliable. I found myself not being able to rely on the lights at all since they only worked randomly. Having reliable indicators is a key feature and the main reason for spending so much more money compared to other helmets.

I have now contacted customer support three times without any response. The helmet is not fit for purpose and I will now need to pursue a refund through my credit card company. I really just want to return it at this point, but I’m past the return window so need to ask for support.

If you’re thinking about getting a helmet from them, just keep in mind that you’ll be on your own if something goes wrong. Since it’s an electric product, it is not unrealistic to expect that you might need support. Since they don’t respond, their warranty is essentially meaningless.

If the helmet worked and they provided good service I’d give it a great rating, but sadly that isn’t the reality.

Great product, 5 star ⭐️ customer service which is very rare these days.
100% satisfied with the whole process, from purchase to delivery. Keep up the good work. Regards.
Rui

Great support, could arrange a short time on replacement.

Fabulous helmets to keep us safe in traffic and in the dark. love mine. On my fourth one. Crashed hard in one and hit my head but was not concussed or brain-injured so win-win.

I purchased the Lumos Ultra Ebike helmet w/ mips in green (which matches my bike) and couldn't be happier about it. I have a big head, so I worried about the sizing, but as soon as I put it on, it immediately felt perfect. The design, magnetic clasp, visor, and light integration with the remote are outstanding. My only tiny complaint, the ability to remove the visor when it's not needed. Other than that, great purchase!!