Luggage Forward Omdömen 

The ship lost our luggage so I was not able to take it through customs for luggage forward to pick it up. They worked with the ship to find my luggage and get it through customs without my presence and get it to our destination so that I could continue along with my scheduled excursion.

Very efficient shipping process. I've shipped several times with Luggage Forward, and they are very reliable. Delivery was always earlier than estimated.

This was our first time using your service, and the entire process was seamless. Our luggage was picked up right on time and delivered back to us without any issues.

The return delivery did arrive one day earlier than the date we had scheduled, but fortunately we were able to have someone pick it up and bring it into the house.

Overall, everything was incredibly easy, and we would definitely use your service again. Thank you for making this part of our trip so simple and stress-free!

My suitcase was delivered as guaranteed on the date and time specified. Even when my sailing ship changed, Luggage Forward updated it on my tracking page and there were no issues. I will most definitely use them again.

The booking process online is simple and easy to navigate. Communication before, during transit and upon pick up and delivery gave me peace of mind and I always felt informed and knew when to expect my luggage. It made it hassle-free to pack for our cruise to Alaska where heavy coats and boots were needed but we didn’t have to drag the big heavy suitcases in and out of the airport or hotel. It went straight to our stateroom on the ship! It’s so convenient and easy!

Great job in providing a quote. Answered follow-up questions promptly. Picked up our bags on time and delivered them early you our hotel in Dublin. I would use them again!

The pickup rated 5 Stars. The communication regarding delivery and the inability to reach anyone at Luggage Forward to discuss rated 2 Stars

Just makes it really easy getting luggage to a cruise ship. We spent a week on a beach holiday before the cruise and did not need our good close until the cruise so we sent the good clothes with liuggage forwarding to meet the cruise ship

Great communication was key when dealing with luggage forward.
I had initially made an error while making my initial booking, which had gone through.
This was totally my error
When I realised, and tried to correct this by calling ,Boston , England , as well as South Carolina, the staff could not do enough to help me, it was incredible.
The assurances that I received from Luggage forward , and the service was simply fantastic.
The only fault, was at the pick up end in Cairns, my home town . DHL came 3 hours earlier while nobody was at home, and the luggage was not placed outside for pickup , but fortunately , we had a video doorbell, so that I could ask the driver to come back in 15 minutes so that I could return home.
Which he did , and problem solved.
The luggage turned up prior to the estimated date, which was fine, as the hotel simply put it in to storage,
My wife and I are very happy

Transfer of our luggage was flawless. It arrived ahead of schedule and was waiting for us!

Representative collected the suitcase in a timely manner from the house. Met the representative at the port terminal to ship back to the USA.

Easy from start to finish. Great instructions. On time pick up from our home. Earlier than expected delivery on our return (they knew when we would be home- so did not arrive before we did).
Great experience- will use again. This was not our first time using Luggage Forward.

One or my bags looked like it was run over by an 18 wheeler. I had to send the bag out to a luggage repair shop.
At the price point being charged, we should be able to expect some reasonable level of “handling “.

Made it seamless and easy. Called in to talk through booking and they walked me through the entire process while I was filling out the information. Much better than ship sticks who told me my shipment was not possible because of customs.

Their prep is spot on and simple to follow. Clubs picked up on time. And then delivered to Scotland the following day.

your phone live agents were superb, since this was my 1st time. i tried for the trip today, yet i asked wayto late, i will venture for my jan 2027 trip. and the agent at the cruise pier to pick up my bag was so attentive to all his people.

The bags got there in time. But very expensive. More than I thought it would be.

The box of pillows sat in a warehouse in Venice and picked up bugs which caused no end of problems and forced me to throw the contents out.