It was nice to receive such beautiful items packaged so expertly. Finally, a company that cares so much about delivering their products. Really white glove!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
LSA Customer service is second to none! Our vase arrived smashed to pieces - we returned it to LSA and they contacted me immediately and replaced it immediately. I couldn't have asked for better ser... Se mer
Super quick delivery and fantastic products Unfortunately one glass had smashed during delivery and with just one email this was sorted immediately and replacement glasses arrived the next day. Just... Se mer
Goods needed to resent due to incorrect delivery this then involved seven further delivery attempts and even then the goods were dropped off at a sawmill 1 mile from correct address Three drivers i... Se mer
Företagsinformation
Skrivet av företaget
LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.
Kontaktuppgifter
Ground Floor, Holbrooke Studios, Indigo House, Holbrooke Place, Richmond, TW10 6UD , Storbritannien
- +44(0)1932 789721
- info@lsa-international.com
- lsa-international.com
4,5
Utmärkt
4 tn omdömen
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was so pleased to see the little vase…
I was so pleased to see the little vase I bought was still made. I still have got one that I bought many years ago and is one I use a lot
29 september 2025
Item (Pearl Jug) arrived completely…
Item (Pearl Jug) arrived completely smashed to bits, I could hear that was broken when the delivery man from DHL gave it to me, he was totally uninterested when I told him I was broken before I even opened it, he just got back into his van and drove off.
26 september 2025
Svar från LSA International
Hi Mel,
We’re really sorry to hear that your Pearl Jug arrived broken. That must have been so disappointing, especially given the poor experience with the delivery.
You’re absolutely eligible for either a replacement or a full refund. Could you please email us at info@lsa-international.com
with a photo of the broken jug? Once we receive that, we’ll arrange the replacement or refund right away.
Thank you for letting us know, and again, we’re so sorry for the inconvenience this has caused.
Kind regards,
The LSA International Team
Purchased the LSA Pearl vase and…
Purchased the LSA Pearl vase and tealights as a special 30th wedding anniversary present. Beautiful, quality product. From order placement to delivery, very happy with quick and efficient service.
25 september 2025
Beautiful Metropolitan white wine…
Beautiful Metropolitan white wine glasses and prompt delivery!
25 september 2025
Very poor customer service
I asked them a question using the email address they provide on their website. I have tried 3 times now and no reply from them. I have checked my spam/junk folder and there is no reply from them. Their website says they aim to respond within 1 working day. I emailed them on 29 September. It is now 7 October. It has put me off purchasing anything from them. Their stock reply to these sorts of comments via Trustpilot seems to be "oh it must be your email provider". No....it isn't. They also have my initial enquiry wrong on their Trustpilot reply. Not impressed at all.
7 oktober 2025
Omdöme utan inbjudan
Svar från LSA International
Hi there, we’re really sorry to hear about your experience and completely understand your frustration, that’s certainly not the level of service we aim to provide. We’ve responded to your emails twice, but it appears there may be an issue with the email provider not receiving our replies.
If your enquiry is about the 6” Gold Host Bowl, it’s currently expected to be back in stock around 1st December. You can also visit the product page and click “Notify me” to receive an alert as soon as it’s available again. If this isn't you enquiry, please feel free to DM us your question on Instagram as your emails aren't reaching us.
Alternatively, please feel free to direct message us on Instagram with your phone number, and we’ll be happy to give you a call to assist further.
*Updated reply*
Hi there, I’m really sorry for the frustration this has caused. I completely understand how disappointing it must be not to hear back after trying several times. It looks like our email replies haven’t been getting through due to technical issues beyond our control. We assure you that we are trying to reach you so that we can help in any way possible.
If you could please DM us on Instagram today with your contact details, we’ll make sure someone reaches out to help you as soon as possible.
Again, I’m so sorry for the inconvenience and really appreciate your patience while we get this sorted.
No issues all good
18 september 2025
Horrible Communication!
I have sent 3 emails, 1 instagram message and even posted my question on their IG post that was just a few hours old and have yet to receive a response from them asking for information on a product. Terrible CS! Makes me not want to buy from them. What if I was having an issue with an order.
1 oktober 2025
Omdöme utan inbjudan
Svar från LSA International
Hi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must have felt not to see a response after reaching out several times.
We did receive your enquiry and replied within 12 hours of your email, but it’s possible our reply may have ended up in your spam or junk folder. We’re sorry this left you feeling ignored.
Our team receives a large number of emails each day, but we always aim to get back to customers as quickly as possible. We regret that this situation has given you a poor impression of our customer service, and we’d be more than happy to resend our reply to make sure your question is answered.
Thank you for bringing this to our attention, and please accept our apologies again.
Very well packaged
Very well packaged, speedy delivery.
Great looking glasses, nice to handle and an easy fit in the dishwasher.
16 september 2025
Stylish and elegant
I have always loved LSA glassware. It is stylish and elegant.
Wine glasses and liqueur glasses only come out for special occasions as they are now irreplaceable as they are no longer stocked - such a pity.
16 september 2025
Super high quality glass plant pot
Super high quality glass plant pot. Wow!
LSA definitely crafts with a lot of care and attention to detail and I know I'd buy from them again.
12 september 2025
Highly recommended.
A return purchase of an excellent product. Well wrapped & delivered quickly. Thank you.
15 september 2025
Good quality drinking glasses
Good quality drinking glasses, nice and clear with a heavy base as specified.
Well packaged to avoid any damage in transit, and next day delivery.
10 september 2025
Poor service
Item was not despatched to me within 24 hours; it arrived days later.
No updates re delivery by DPD.
The box was not secure and the glass Bon Bon jar could have rolled out.
Appalling.
11 september 2025
Svar från LSA International
Hi Chris,
We are very sorry to learn about your experience and regret that we fell short of your expectations. We fully understand your disappointment regarding the delay in delivery and the issues with the packaging, and we apologise that we did not provide the standard of service you should rightly expect from us.
As a gesture of goodwill, we have arranged a 20% refund on your recent purchase, which has been processed back to your original payment method.
Thank you for taking the time to share your feedback. It is extremely valuable in helping us to improve our service and packaging standards.
Super service and quality of the coupe…
Super service and quality of the coupe glass is superb.
8 september 2025
Lovely product, great quality
The product is great quality as I had expected, how the packaging was damaged internally which took the shine off as it was a gift and this detracted from the quality. In fairness the customer service were responsive and offered a small rebate as they were unable to provide alternative packaging - so very good customer service, just a pity it wasn’t picked up in the pick/ dispatch process.
Again, the product is lovely and this will outlive the packaging!!
27 augusti 2025
Svar från LSA International
We’re really sorry again for the experience you had with your order. After looking into this, we found that your parcel was unfortunately damaged in transit by the courier, and the return was processed incorrectly. This led to your order being refunded instead of us sending a replacement, something that should never have happened.
We’ve since reached out to you directly via email to resolve the situation. We’ve reviewed our internal processes with the team to make sure this doesn’t happen again.
Thank you for bringing this to our attention, feedback like this helps us improve. Please don't hesitate to get in touch should you have any further questions.
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