n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvai... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second bad review for this company. Absolute scammers- they won't refund a missing package and pass it off as being Hermes (courier) fault. Never have I come across this. Truly dreadful cus... Se mer
Företaget har svarat
The shoes are beautiful and seem to be of great quality. Upon wearing my boots to dinner, I came home to notice scuff marks. Considering I’ve worn them for maybe 5 hours max at this point, to which I... Se mer
Företaget har svarat
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible...... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Worldwide shipping of the latest fashion in womens footwear, taking inspiration from catwalk, bloggers and celebrity style - delivered direct to your door.
Kontaktuppgifter
Henrietta Street, B19 3QE, Birmingham, Storbritannien
- customerservice@loveraid.com
- loveraid.com
2,1
Dålig
224 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing shoes quick delivery can’t wait…
Amazing shoes quick delivery can’t wait to order again soon 💕
19 oktober 2020
Svar från Love Raid
This is so great to hear, Emma. 🥰 Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
I ordered size 6 when am a size 5 and…
I ordered size 6 when am a size 5 and their still to small will never order again from there. Their return is do complicated so you give up.
19 oktober 2020
Svar från Love Raid
Sorry to hear your boots were too small, Tracey! We've tried to make our returns process as straightforward as possible, and we have listed the steps over on our website just in case customers need some clarity.
We also offer Monday - Friday, 9am - 5pm customer service support on the off chance that anyone needs some additional support, too! If you don't ask the questions, there's no way for us to help you I'm afraid. 😢
Please utilise the links on our website if you have any additional questions about our returns procedure, our dedicated team are on hand five-days a week to make sure you don't get stuck!
Stay safe, take care xo
Beautiful shoes
Beautiful shoes, very good quality for the price. I contacted customer service and they were very responsive and helpful. Shipping to the Netherlands was fast.
19 oktober 2020
Svar från Love Raid
We're so glad our customer service team managed to take care of you, Roos! It's almost as great to hear how much you love your new boots, too. 🥰
Be sure to subscribe for any upcoming discounts on our website ready for your next purchase!
Take care, much love xo
Order says Abandonded
I ordered shoes that said would be available for delivery Monday, October 12th. I ordered the shoes on the 14th, my payment went through however now the status of my order says Abandonded. Have tried to reach customer service twice and no response.
19 oktober 2020
Omdöme utan inbjudan
Svar från Love Raid
Hi Grace - I'm sorry to hear this! It seems as though there was an issue with our IPN connecting through, meaning your order didn't generate properly on our system.
In light of this, we have issued a refund back to your original payment method in full, and I've sent you an email detailing what the issue seems to have been.
Stay safe & take care! xo
Bad service for US shopper
I first had struggles processing the order payment when it was required to use my amazon account, then when the order was complete the tracking number was provided without clear definition of who the carrier was. I inquired from the company on updates on when the delivery would take place by then I had waited for 15 days. I wondered if this was the treatment for international shoppers. I’m from the states. They said they would do more inquiries and now it’s been a month and I have not received my order. I have asked for a refund for this reason but I hope they refund me ASAP since they have failed to fulfill my order.
18 oktober 2020
Svar från Love Raid
We're super sad to see a one-star review due to an issue with your carrier, Mwila.
It looks as though your order is being returned back to us due to no collection being made from your local USPS Access Point after 3-weeks. Whilst frustrating, you should have received communication from your carrier with this information and this isn't, sadly, something that we play any role in as a retailer.
Nonetheless, your order has now been refunded in full and I have sent you an email detailing all the information required.
Stay safe & take care! xo
I haven’t received my order yet but…
I haven’t received my order yet but just stepped in here to say how amazing customer service was with me!! So polite and ready to help with any problem!!
18 oktober 2020
Omdöme utan inbjudan
Svar från Love Raid
We're so glad our customer service team managed to turn things around after your initial problem, Maria! We really do try to make our customers feel looked after, so a big thanks for letting us know that we must be doing something right. 😄
If you come back to us for another order, there's almost always discounts available if you subscribe to our newsletter over on our website!
Take Care, Maria - much love xo
Terrible customer service
Terrible customer service. Goods supposedly delivered. Nowhere to be found. No doubt going to be the couriers fault. Not resolved 5 weeks on. Won't recommend. I notice you haven't 'awwd' my one star review, lots of waiting no action.
17 oktober 2020
Svar från Love Raid
Sorry we missed this review, as we reply to all reviews good or bad.
https://www.yodel.co.uk/track?error=6&parcel_id=JJD0002249817097149
The tracking indicated the order was delivered and signed for.
Svar från Love Raid
This is incredible news, Kenza!! We're always so excited to know we've recruited a new loyal customer. 😄
If you're going to be coming back for all things RAID, head to our site and subscribe to our newsletter to avoid missing any upcoming discounts!
Much love, take care xo
Amazing !!
Very happy customer! The shoes are absolutely gorgeous and arrived really quickly, I would definitely buy from this retailer again :)
16 oktober 2020
Svar från Love Raid
Aw - thanks so much, Sophie! We strive to make our customers happy, so it's super uplifting to see it in action. 😄
Don't forget to subscribe to our newsletter ready for when you come back for your next purchase - who doesn't love exclusive discounts?!
Stay safe, much love xo
Lovely pair.
15 oktober 2020
Svar från Love Raid
We're so glad that you're happy with your new shoes!!
If it's the boots you love, don't forget to subscribe to our newsletter for exclusive discounts on your next pair!
Stay safe, much love xo
Mollie's amazing customer service!
Amazing customer service! After receiving my boots which I love, but had a slight fault, I contacted customer services through messenger. Mollie was so helpful, I explained how I needed these boots for tomorrow evening and she quickly organised a replacement pair to be sent with next day delivery so that I wouldn't have to wait! She was very professional and couldn't have done a better job, thanks so much again Mollie! I will definitely order with RAID again!
15 oktober 2020
Omdöme utan inbjudan
Svar från Love Raid
This is so heart-warming to hear, Megan!😍 We are SO glad that you felt looked after, even after having an issue with your order - and even more glad that this was managed to be resolved for you!
We hope you love your shoes and have a fantastic time tomorrow evening in your brand new boots.🥰
Be sure to subscribe to our newsletter in anticipation for your next order, so you don't miss out on any discounts!
Stay safe, Megan - much love xo
Received excellent customer service…
Received excellent customer service from this company yesterday regarding a faulty pair of boots. The customer service agent was extremely polite and helpful and processed a replacement pair for me in a timely manner.
14 oktober 2020
Omdöme utan inbjudan
Svar från Love Raid
We're so pleased you're impressed with both our products and our customer service, Nicole! We try hard to make our customers feel looked after, so it's great to know that it's working. 😄
We hope you love the shoes as much as we do, and be sure to subscribe to our newsletter for exclusive discounts!
Stay safe - much love xo
Amazing
Amazing, I love every single shoe they sell on the website. I love their boots especially😍
14 oktober 2020
Svar från Love Raid
Thanks so much, Tamara! Hopefully all your kind words won't make us too big for our boots... 😉
If, like us, you want to order every single pair that you love, you can subscribe to our newsletter for access to exclusive discounts and promos!
Take care, much love xo
Raid Romina Chunky Boot
Very prompt delivery
Excellent quality product
Very happy with purchase
14 oktober 2020
Svar från Love Raid
Amazing, amazing, and amazing, Rachel! We're so glad your first experience with us was an impressive one, and hope this tempts you back to us in future. 😄
If so, head to our website and subscribe to the newsletter for any upcoming exclusive discounts and promos!
Much love & take care xo
Svar från Love Raid
Fantastic news, Imogen! We work hard to make sure our customers are happy, so it warms our hearts to know that it's working. 🥰
If it's the boots you love, don't forget to subscribe to our newsletter for exclusive discounts on your next pair!
Stay safe, much love xo
Svar från Love Raid
Thanks so much, Sapphire! It makes us happy to know that we made you happy. 🥰
Have a lovely day, and stay safe! xo
The service was prompt and smooth
The service was prompt and smooth. They were good with informing me on updates regarding the various stages of my order. And the order was delivered in good condition.
14 oktober 2020
Svar från Love Raid
We're so glad to hear we made your experience with RAID a memorable one, Tito! 🥰
If you decide to come back for more amazing service, be sure to subscribe to our newsletter for any upcoming discounts and promos!
Stay safe - much love xo
Omg I am in love with my heels
Omg I am in love with my heels. They are so comfortable
13 oktober 2020
Svar från Love Raid
Amazing news, Seneida! Our designers are always over the moon when customers love the look & feel of our shoes, so this is amazing to hear. 🥰
Don't forget to subscribe to our newsletter to receive any upcoming promos and keep things comfy & classy!
Stay safe - much love xo
Bought a pair of black adalee boots in…
Bought a pair of black adalee boots in september , 6 weeks later the whole sole fell off while I was walking in the middle of the city! 🙀😿
13 oktober 2020
Svar från Love Raid
Hi Sara,
Oh no, I'm so sorry to hear this! We have a Monday - Friday customer service team on hand to help you with issues like this one, so please be sure to utilise the links available on our website.
Our returns process is available on our site too, but please do drop us an email - we can't help until you reach out!🥺
Stay safe & take care! xo
Svar från Love Raid
Hi Emma,
This is so wonderful to hear! Knowing our customers are content with our products and their arrival is what keeps us going. 🥰🥰
Don't forget to subscribe to our newsletter for those amaze discounts. 😉
Stay safe - much love xo
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