The coins I ordered were top quality, well presented and documented, and received quickly. What I don't appreciate is the bombardment of sales calls afterwards. I have told the agents that I will call... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Se mer
Företaget har svarat
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Se mer
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I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... Se mer
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Företagsinformation
Om The London Mint Office
Skrivet av företaget
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Kontaktuppgifter
Carew Street 1, SE5 9DF, London, Storbritannien
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful experience trying to get my money…
Awful experience trying to get my money back after returning coins with a no quibble guarantee policy.
Took over 3 months to get my money.
I informed them I was going to contact the financial ombudsman after they sent me threatening correspondence saying I hadnt paid any money. Wouldnt trust them or deal with them again!!!
21 april 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Good Morning Mrs Headlam,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your account details so we can review this for you.
Kind Regards,
Tanith
Customer Experience Manager
Love it!
Received my Battle of Britain gold layered commemorative coin promptly. It came in a great presentation pack with all the relevant documentation. I'm happy!
11 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Warren
Thank you for your wonderful review! We're so happy to hear that your Battle of Britain coin arrived promptly and that you appreciate the presentation folder and documentation. We're delighted that you're happy with your purchase!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
The initial issue that I had with
The initial issue that I had with London Mint Office was that eventually picked up and resolved nicely. Great customer care improvement
3 juli 2026
Svar från The London Mint Office
Hi Martyna
Thank you for your valuable feedback! We're so pleased to hear that the initial concern you experienced was ultimately resolved to your satisfaction. It's wonderful to know that you've noticed an improvement in our customer experience. We truly appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Stanley
Thank you so much for your wonderful review! We're thrilled to hear you had such a brilliant experience. Your kind words and support mean a great deal to us.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Staff are very helpful and…
Staff are very helpful and knowledgeable to my requirements
3 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Mr Boughey
Thank you for your kind review! We're so pleased to hear that our team was helpful and knowledgeable in assisting with your requirements. We truly appreciate your positive feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Merryl
Thank you for your fantastic review! We're so happy to hear that placing your order was easy and that your delivery arrived quickly. We truly appreciate your feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Marco
Thank you for your 5* review! We're glad you enjoyed your experience and we appreciate your positive feedback!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Great service very quick delivery
10 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Val
Thank you for taking the time to share your positive experience! We're so pleased to hear that you received great service and very quick delivery. We appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I have been waiting for a £150 refund…
I have been waiting for a £150 refund for more than 4 weeks, this company is very good in taking your money, but when it comes to refunds is the worst that I have experienced, loads of excuses for a £150 refund, what a shame! This is the way they treat their customers, I will never ever purchase anything from them!
16 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Good Morning Mamadu,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you've experienced a delay in receiving your refund. We understand how frustrating this is, particularly when you've been waiting longer than expected.
We'd like to investigate your account and help bring this matter to a resolution. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your details so we can review your refund and update you directly.
Kind Regards,
Tanith
Customer Experience Manager
Thank you really helpful and theasy to…
Thank you really helpful and easy to get along with I always buy coins from you my new collection the Disney one
8 juli 2026
Svar från The London Mint Office
Hi Charlean
Thank you for your wonderful feedback! We're so pleased to hear that you find our service helpful and easy to interact with. It's fantastic to know that you always choose us for your coin purchases and that you're enjoying your new Disney collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
excellent overall
15 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Michael
Thank you for your excellent review! We're delighted to hear you had such a positive experience with The London Mint Office. Your kind words and support mean a great deal to our team.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Kristof
Thank you for your kind review! We're delighted to hear that you were pleased with our excellent and fast delivery service. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Awaiting delivery
I have yet to receive the coin so cannot make a full analysis. I would sooner wait until the coin has been delivered
8 juli 2026
Svar från The London Mint Office
Hi David
Thank you for your kind feedback! We hope you’re pleased with your purchase when it is delivered. We look forward to hearing your thoughts once you’ve had the opportunity to receive and enjoy your coin.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Good service
Good service, secure delivery well packaged overall a nice piece that completes my collection.
10 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi
Thank you for your wonderful review! We're so pleased to hear you received good service and that your delivery was secure and well packaged. We're delighted that the piece completes your collection!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very easy to deal with
15 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Neil
Thank you for your wonderful review! We're so pleased to hear that you found us very easy to deal with. We really appreciate your feedback and look forward to helping you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
You never give price of thpricee thing you…
You never give price of the thing you send through thepost
19 maj 2026
Svar från The London Mint Office
Good Morning Trevor,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed.
We appreciate your feedback regarding pricing information. We always aim to provide our customers with clear and transparent details about our products and pricing, and we're sorry if this wasn't your experience.
If there is anything you'd like us to clarify or if you have any questions about any items you've received, please don't hesitate to contact our Customer Experience team on 0330 024 1001, who will be happy to help.
Kind regards,
Tanith
Customer Experience Manager
Great product and service no pressure…
Great product and service no pressure to buy product
1 juli 2026
Svar från The London Mint Office
Hi Thomas
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our products and the service you received. We truly value your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Irina
Thank you for your excellent review! We're delighted to hear you had an excellent experience with The London Mint Office. Your kind feedback is greatly appreciated.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Michael
Thank you for your wonderful review! We're delighted to hear that you received excellent service. Your feedback means a great deal to us.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Spoke with Alison today
Spoke with Alison today , very helpful and very professional
14 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Peter
Thank you for your wonderful review! We're delighted to hear that Alison was so helpful and professional during your conversation. We'll be sure to pass on your kind feedback to her. We truly appreciate your support and look forward to assisting you again in the future.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.