London Diamonds Official Omdömen 

I have been a fan and a customer of LD for a number of years. I kindly asked James for some advice on a diamond necklace which was 14K yellow gold, which I wanted dipped in 18K due to some tarnish. James kindly offered some advice and agreed to help me with my request. The drop off appointment was so efficient and had the necklace back in a couple of weeks. I couldn’t be more happier and James was kind enough to not to take any £ which was very generous. I can’t fault LD, they are honest, reliable and trustworthy. It makes me heart smile to know that there are good people in the world who don’t rip off customers!!

Amazing customer service. Sent my engagement ring back to be resized, reshaped and cleaned with a very tight deadline. My ring was returned within a week and more sparkly than ever.

Just want to start and say thank you James.. Great customer service from start to finish. Could not ask for any more. Absolutely amazing…..

Brought an engagement ring for my now fiancé, James helped me right from the start answering all my questions around designing and what would work best, timings, prices all the questions you have will be answered and replied to in a very quick time frame.

I was kept upto date with every detail that was going on during the making of the ring. It was made and delivered within the time frame. The ring looks absolutely amazing just how I wanted it to be, I can’t thank James enough for the help he gave me and I can’t thank the team and London diamonds enough for their hard work and time to make the ring.

My fiancé couldn’t be happier she is over the moon with the ring, so thanks again and we will for sure be back in the near future. I wouldn’t go anywhere else.

Thanks D & M

I recently lost a diamond in my ring and was heartbroken. I contacted London Diamonds straight away and got it shipped back to them the same day. 10 days later, my ring has arrived back looking brand new. Service has been 10/10 and I’m so glad my partner chose this company over anywhere else. Thank you again xxx

I wanted a special ring for my 60th birthday.From my initial contact with James via WhatsApp, he immediately helped me with all my questions and also arranged a bespoke matching ring which was all sent to me prior to making with a CAD drawing. He was in constant contact and then his colleague Miranda took over liaising with my husband to sort payments out. The rings are absolutely stunning and the service was outstanding. I would 100% recommend London Diamonds to anyone thinking about ordering a special ring. 5 star service. Thank you from us both for creating a very special gift. (Claire Marsh)

The process from start to finish was amazing, very helpful with ideas and communication throughout and brought to life the perfect engagement ring that I had envisioned. My fiancée absolutely loves it. Would highly recommend the London Diamonds team.

Such an impeccable service from Miranda at London Diamonds and of course a gorgeous trilogy ring that exceeded my expectations.
I cannot recommend enough x

Honestly the best customer service you can get. More than 5*
My daughter lost one of my earring backs for my diamond earrings which I brought from London Diamonds back in November 2020 (5 yrs ago). They asked me to send the earrings to them so they could make sure that the right back was given.
From them receiving the package, to them sending me my package back it has been less than a week! They have sent me 3, so now I have a back up pair. This is all complementary which is outstanding.
I’m always recommending the company to people who mention they are interested in getting themselves some jewellery.
London Diamonds always has their customers interest at heart!!

Amazing customers services, They got our wedding bands and my wives engagement designs perfect! I honestly couldn’t recommend them enough. We had an unfortunate freak event where my wife’s ring was Squashed whilst being away on holiday, LD managed to save the ring and bring it back to life making it look brand new with there life time guarantee! 5 stars

This company provided me with THE best service imaginable, from helping me overcome my date error and rescuing the situation. They went above and beyond what I needed. Miranda took care of the situation with full professionalism.

I dealt with James throughout the process of getting the engagement ring made.
As it was quite a niche stone it was a lengthy process that took a while to pick the right stone.
The communication and service was impeccable. James and his team worked exceedingly hard to get the ring to me before I went on holiday.
My fiancée LOVES the ring and it couldn’t have been any better. I couldn’t recommend LD high enough.

Amazing experience from start to finish. I needed my ring resized after losing some weight and London Diamond couldn’t be more accommodating. We took a trip from Cardiff to London for a day out and decided to take it in personally. Customer service was spot on and the ring was ready within the week. As we were back in Cardiff it was sent via courier and arrived next day. Packaged perfectly and even in a nice new shiny light up box. I can’t recommend enough

As a longtime customer of London Diamonds, this time around was no different from the first time I used them. James and his team went above and beyond. Service, communication, pricing, delivery and after service is and always has been top class. Thanks again guys.

LD are incredibly friendly and professional, and they’re always so quick to respond to any questions or concerns. I really appreciate how transparent the company is about both the diamond industry and the entire process behind their rings, it made me feel completely confident in my purchase. The attention to detail and care they put into their work truly shows, and as for the ring itself… it’s absolutely stunning! 😍 thank you so much James and the LD team.

This company, OMG. Perfect from the 1st point of contact to the delivery of the most perfect ring. This was a different kind of order, I needed it quicker than the estimated 3 week delivery. James was my contact, he was perfect. Keeping me in the loop with everything that was going on. I’d highly recommend using London diamonds, we’ll be back for our wedding bands.

Amazing customer service from beginning to end! James helped throughout the entire process and was extremely thorough, making sure everything was clear and perfect. My fiancée absolutely loves her ring, and it wouldn't have been the same if I'd gotten it anywhere else! Thanks again James!

WOULD HIGHLY RECOMMEND!!! The moment I came across the London Diamonds (LD) Instagram account I was interested. From posting free useful information to highlighting the myths/scams in the industry, these are company values that I aligned with. I required an engagement ring at short notice and took the list of specs that I had gathered from
"Shopping Around" aswell as the inspiration picture to LD. James quickly responded and informed me that I could ask as many questions as I needed to, which I probably took too literally. However, something as special and expensive as a bespoke engagement ring requires detail and planning. James was able to answer all of my questions and when I offered him a budget range he even advised me to go with the amount I was comfortable with as opposed to stretching it. All things considered and checking endless reviews, I made the decision to go ahead and this was the definitely the correct one. The 4.35 Radiant cut two metal ring was delivered ahead of schedule and LD smashed it. It looked even better in person and most importantly my now Fiancée said YES. Look no further than LONDON DIAMONDS!!!

Really happy with my experience at London Diamonds. My ring is beautiful and exactly what I wanted, after some back forth - we got there in the end :))

The craftsmanship is excellent, the diamond chosen; I have no words for, and it feels solid, well-made, and thoughtfully designed.

They resized it for me without any fuss, and the fit is now absolutely perfect. The whole process was straightforward and easy, with helpful communication from James, with no sales pressure, gimmicks or BS!

Just a really good company doing things properly... which sadly doesn't really seem to exist much these days...

Highly recommend if you want quality without the usual jewellery nonsense.

Their products are beautiful but wanted to highlight how amazing their Customer service is, cannot fault them, a special mention to Miranda who has been so helpful, going over and above. Thank you

I’ve followed London Diamonds for a few years and had sent plenty of their links to my partner before he proposed as “ideas”.
I’ve been engaged for 3 years now with one of their gorgeous ring and couldn’t be happier.
Last week the unthinkable happened and my ring got damaged whilst left in my bag at work.
James was amazing throughout all this, the ring has since been fixed and returned and looks good as new!
The response to messages were incredibly quick and friendly. They clearly care deeply about their customers and providing not only excellent and gorgeous rings but also delivering an incredible service after the purchase of the ring.