Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service! The cake was delicious, moist, and everyone enjoyed it. I’d love to see Lola’s Cupcakes offer more occasion cakes, such as graduation cakes. This one did the job perfectly, although the... Se mer
We ordered the chocolate heaven cake for my son’s bday. It was a fresh, good quality and delicious cake. Nicely done with our personalised message and safely packaged in this hot weather. We always en... Se mer
Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... Se mer
Företagsinformation
Om Lola's - Lola's Bromley
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, Storbritannien
- +44208 464 2732
4,7
Utmärkt
644 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional service by Jade@bromley!
Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and to see Jade who always provides the best customer experience every time! She is a real credit to Lola’s. Thank you Jade!
25 juni 2026
It was beautifully presented in the box…
It was beautifully presented in the box felt really like a kirthday gift it was truly truly scrumptious
26 juni 2026
Really lovely cake just as expected my…
Really lovely cake just as expected my third time purchasing.
23 juni 2026
Best cakes always
Best cakes always! We had a red velvet this time, very moist very delicious just as expected! We had the chocolate and raspberry on other occasions and that is just spectacular as well! Always choose Lola
10 juni 2026
The cake was lovely and very special to…
The cake was lovely and very special to me as it was for my one-year-old’s birthday. I was really happy and excited to collect it, but I felt a bit disappointed by the service. The lady who served me didn’t smile or greet me, and the interaction felt unfriendly. As someone who works in customer service, I couldn’t help but feel slightly judged, which took away from what should have been a joyful moment.
14 maj 2026
From ordering to pick up staff were…
From ordering to pick up staff were friendly and efficient.
Red velvet cake was amazing!!!
6 maj 2026
The taste of Lola cake is superb
The taste of Lola cake is superb. I always enjoyed Lola's cake for couple of years now and is still not change.
11 maj 2026
This is the second time I’m ordering a…
This is the second time I’m ordering a chocolate brownie vegan cake from Lola’s cake and it’s delicious. We always get our orders in time for my daughter’s birthday parties since she was 1 year old.
11 maj 2026
We love Lolas cakes
We love Lolas cakes! I always get for my birthday and my daughters birthday. Highly recommended!
11 maj 2026
Got the white ribbon cake for my…
Got the white ribbon cake for my granddaughter’s baptism. We decorated it ourselves and it looked and tasted really good.
Order and pick up service were very quick and smooth.
3 maj 2026
Birthday Cake
I got the Carmel biscuit cake. The cake was absolutely delicious. Very moist. I just expected it to be bigger since it said serves 8. Maybe my family are just big backs. Hardly fed 2 adults and child.
28 april 2026
The cake was perfect for my dino lover…
The cake was perfect for my dino lover and so tasty!
20 april 2026
The numbered mini cup cakes were…
The numbered mini cup cakes were amazing we loved them when I needed to change something no one answered the phone and when I called head office and left a message no one returned my call but the cakes were fabulous
19 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
confirmation email…
Nowadays I dont get confirmation email when it's ready for collection. However cakes or cupcakes are amazing as usual.
19 april 2026
Svar från Lola's - Lola's Bromley
Hi Rinu,
Thank you for your feedback.
It is great to hear that your order was amazing as usual, and we are sorry for any confusions caused as a result of not receiving the email/text stating your order is ready for collection.
The collection email/text is no longer automatic and so you would only receive this, if the store has marked this as received on their end. I will pass this feedback onto the store directly to be reviewed with the team to ensure this process is followed through so we can provide better communication as to when your order is ready to be collected.
Please be assured that you can still collect your order within the times stated on your order confirmation email, in the instance that the 'ready to collect' email/text has not been received.
I hope this helps.
Best wishes,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.