I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... Se mer
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... Se mer
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... Se mer
Företagsinformation
Om Lola's - Lola's Bakery West Hampstead
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
168 West End Lane, NW6 1SD, London, Storbritannien
- +44207 431 1904
4,6
Utmärkt
343 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Birthday cupcakes surprise for my…
Birthday cupcakes surprise for my daughter. She was very happy and reported all were yummy
6 april 2025
Gluten free cake
The gluten free cake was perfect.It was soft and the family enjoyed it and could not tell the difference from a normal cake.
28 mars 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Lolas on West End Lane is a disgrace
Lolas on West End Lane is a disgrace - seriously charging £6.95 for a slice of Victoria sponge which was tasteless - then being told no cash accepted although this was not stated before ordering. The woman on the till was rude and surly - will never go back as there are far more decent options further up the road.
2 april 2025
Omdöme utan inbjudan
Svar från Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking the time to leave your review. I am very sorry for your experience at our sister bakery in West Hampstead. This does not sound like their usual customer experience so I have made sure this feedback is logged with them.
Unfortunately the Lola's Bakery in West Hampstead and a lot of our Lola's stores in and around London are card only at this time.
If you would like to discuss this further please do get in touch with us at hello@lolascupcakes.com
Best wishes,
Macy
It was a birthday cake for my son it…
It was a birthday cake for my son it was what we wanted was perfect service was good
24 mars 2025
The cake was delicious and beautifully…
The cake was delicious and beautifully fresh!! Ready on time for booked collection!
17 mars 2025
Brilliant service
Brilliant service, pick up was available exactly when I arranged for and the staff at West Hampstead store were really charming. The cake (size large) was perfect and everyone said it was the best ever! Delicious, fresh and beautiful
11 mars 2025
Delicious brownie vegan cake
We got a brownie vegan cake. It was delicious and very well packed. We will definitely repeat!
8 mars 2025
Lola’s cakes are amazing!
Lola’s cakes are amazing! I needed a cake for my son at the last minute for his Earthday, and this great company delivered the goods on time and intact; my son and his friends absolutely loved the aesthetic of the cake with the added personalisation. I highly recommend Lola’s; you won’t be disappointed.
20 februari 2025
The quick and easy way to order
The quick and easy way to order. Cakes are always lovely decorated and taste delicious
14 februari 2025
first of all the service i always get…
first of all the service i always get from the manageress in your west hampstead store - she is lovely. secondly the cake was delicious.
i would thoroughly recommend this branch for its food and service.
17 februari 2025
Cake was beautiful and delicious
Cake was beautiful and delicious. Ordered in shop and picked up on a Sunday morning before the birthday party.
4 februari 2025
Great cake and easy collection- I often…
Great cake and easy collection- I often use Lola's cakes for special occasions.
2 februari 2025
Not that impressed
Staff could have been welcoming. Even a smile goes along way. The savoury tart was not worth its price. Mediocre at best.
1 februari 2025
Omdöme utan inbjudan
Svar från Lola's - Lola's Bakery West Hampstead
Hello Nasreen,
Thank you taking the time to leave us a review.
I am sorry to hear you were not happy with your experience at West Hampstead.
We do appreciate all customer feedback as this helps us identify areas for improvement.
If you would like to discuss this further please get in touch with us on hello@lolascupcakes.com
Kind regards,
Chrissy
Not the best
The cake was dry I ate it same day I picked up and was dry wich is quite upsetting for the price and quality they usually have
25 januari 2025
Svar från Lola's - Lola's Bakery West Hampstead
Hello Celia,
Thank you for taking the time to leave this review.
I am sorry to hear that you found your cake to be dry, I can assure you that all of our cakes are baked fresh for the day of delivery. They would need to be stored at room temperature for at least 3 hours before serving otherwise they can appear a little dry.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Incredible Salted Caramel GLUTEN FREE BIRTHDAY CAKE
My wife is a coeliac and I picked up a salted caramel birthday cake for her 30th I don't know what Lola's do to their gluten free cakes, but it's incredible. It wasn't too sweet as I've found with other places, the texture was beautiful and I wished the cake was bigger.
Will definitely be returning.
12 januari 2025
Fantastic Product!
The cake was fantastic! Very happy with the entire process, from order through to pick up.
18 januari 2025
excellent service and yummy cake
4 januari 2025
beautiful cake
2 januari 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.