Logotyp för Lockstation
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Lockstation Omdömen 520

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TrustScore 4.5 av 5

4,3

Hushållsnära tjänster
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Se mer

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Betygsatt 5 av 5 stjärnor

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Se mer

Betygsatt 4 av 5 stjärnor

I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Se mer

Företaget har svarat

Företagsinformation

  1. Hushållsnära tjänster

Informationen kommer från olika externa källor

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

520 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 4 av 5 stjärnor

Great assistance over the phone to…

Great assistance over the phone to assist in selecting the right item and the only thing that has stopped this being a 5 star review is the fact that assembly pins were forgotten in what was a paid next day delivery and although they were then sent out this caused a little delay but these things happen.

26 november 2024
Betygsatt 1 av 5 stjärnor

I THOUGHT I ORDERED BLANKS FOR WINDOW

I THOUGHT I ORDERED BLANKS FOR WINDOW
HANDLES WHEN TAKEN OUT, BUT SENT THE WRONG PRODUCT. REFUND REFUSED. SO VERY DISAPOINTED IN THIS COMPANY

17 oktober 2024
Omdöme utan inbjudan
Logotyp för Lockstation

Svar från Lockstation

Dear ACS Home Improvement,

Thank you for taking the time to leave a review.

We have thoroughly reviewed your order and the phone call you made to us. Based on our records, the part you ordered—a key blanking insert—was sent out correctly. This part is specifically designed to convert TSS window handles from locking to non-locking, which is clearly stated on the product page.

From the phone call recording, it seems the part you were looking for was actually a repair plate, not the key blanking insert you ordered.

If you'd like to return the items for a refund, you're welcome to open a return request. We will gladly process the refund, provided the items are returned in resellable condition and in their original packaging. A return was never refused; however, you requested a refund while retaining the goods, which we are unable to offer since the correct parts were delivered.

We appreciate your understanding and are here to assist you with the return if needed.

Kind regards
Kirsty

Betygsatt 5 av 5 stjärnor

Recommended.

Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once cut open isn't returnable.
My measurements however were all good so I didn't need to return after all!
Also pleased delivery was with Royal Mail rather than useless Evri so I didn't have to search half the town for it.

24 september 2024
Betygsatt 1 av 5 stjärnor

Poor service and backup after delivery issue

Poor service. Royal mail failed to deliver despite phonecalls to both Lockstation and Royal Mail, Mainly Royal Mails issue not Lockstation. But the 1 star is for charging for redelivery, or not refunding postage. When I said under the sales of goods act they should refund it, I am told they dont appreciate threats and have a zero tolerance policy. and evidently a zero customer service policy too. Waited for the product for 10 days, and they are not bothered so shall not be using again. Things go wrong and thats fine, its how we deal with those issues as companies that shows our true colours.
Congrats Lockstation on losing a sale, a future customer and getting this review, all over £4 postage.

20 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered a next day delivery and still waiting two weeks later

I ordered a next day delivery. I still have not received my order over two weeks later. The company has stopped responding to my emails. Update following their response, I can confirm that the order was not delivered on the ninth, the tracking currently shows it has been returned, by the couriers and I have not had any response to email sent since non arrival of goods.

17 september 2024
Omdöme utan inbjudan
Logotyp för Lockstation

Svar från Lockstation

Hello,

Thank you for taking the time to leave a review.

We’ve responded to all of your emails on the same day they were received, so we’re unsure why you mentioned that we haven't responded.

According to the DPD tracking, we can see that the items were delivered on the 9th of September.

Kind regards,

Betygsatt 1 av 5 stjärnor

Only gave them 1 star as I couldn't…

Only gave them 1 star as I couldn't give none!!

DO NOT get extra keys cut by them, they are very very poor quality and do not work, with no customer service support to rectify there clear poor quality workmanship! I wish I could post the image of the cut key that looks like a toddler did it wth a spoon

16 september 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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